How to Pay Your Utility Bill Online with the City of Kannapolis

If you live in Kannapolis, North Carolina, chances are you receive monthly utility bills from the city for services like water, sewer, garbage collection, recycling, and stormwater management Paying these bills promptly each month is important to avoid late fees and potential service interruption

Luckily, the City of Kannapolis offers several quick and convenient ways to pay your utility bill online. In this comprehensive guide, I’ll walk through the available online payment options, how to set up an online account, view your charges, and more.

Online Account Access

You need to create an account on the Customer Connect portal before you can pay your Kannapolis utility bill online. Here’s how:

  • Go to
  • Click on “Register Now” in the top menu
  • Enter your account number, email, and other personal details
  • Create a username, password, and security questions

Once registered you can immediately log in to manage your City of Kannapolis utility account.

If you already have an existing online account for tax payments or other city services you can simply link your utility account to your profile.

Viewing Your Utility Charges

After logging in, you’ll see your current balance owed and due date.

To view a detailed breakdown of the charges, click on “Pay Now” and enter your utility account number. This will show your usage and rates for each service like water, sewer, stormwater, etc.

You can also compare usage month-to-month to spot any unusual spikes. And under “Statements & History”, you can view and print PDFs of current and past bills.

Online Payment Options

The City of Kannapolis offers several ways to pay your utility bill digitally:

  • Credit/debit card – Visa, Mastercard, Discover, American Express
  • eCheck – Directly from your checking or savings account
  • Phone – Call the automated pay-by-phone line at 704-920-4444
  • Drive-up Kiosk – Located outside City Hall at 401 Laureate Way

To pay online, select your account, enter the payment amount, and choose your preferred payment method. Carefully review everything on the verification page before submitting.

You’ll receive a confirmation email with your payment details. The balance will automatically update in your account, so you can log in anytime to view your current amount due.

Setting Up Auto-Pay

For maximum convenience, enroll in auto-pay to have your utility bill paid automatically each month. Avoid late fees and free yourself from reminder tasks.

Enabling auto-pay is quick and easy:

  • Go to “My Profile”
  • Click “AutoPay Accounts”
  • Select “Enroll Account” next to your utility
  • Enter your payment method and date
  • Click “Confirm”

On the date you picked each month, the payment will be automatically debited from your payment method. You can cancel or update auto-pay anytime.

Other Online Account Features

Managing your utility account online provides other useful features like:

  • Update personal and contact information
  • View billing and payment history
  • Monitor daily usage for water and electric
  • Go paperless and receive bills electronically
  • Submit meter readings
  • Receive email/text notifications

Paying your Kannapolis utility bill online is fast, convenient, and secure. In just minutes each month, you can review your charges, make a payment, and get on with your day!

City Of Kannapolis Bill Pay

Can’t find what you are looking for?

You are welcome to call us at 704-920.4444 or email us at [email protected] if you have additional questions.

Pay My Utility Bill

  • ONLINE –
  • BY PHONE – Automated voice response system 704-920-4444 choose option 1 or dial direct to 704-920-4400
  • DRIVE-UP KIOSK – Located in the parking lot of City Hall, 401 Laureate Way
  • BY MAIL – Mail checks to City of Kannapolis, PO Box 604072, Charlotte, NC 28260-4072
  • IN PERSON – Customer Service Center located in City Hall at 401 Laureate Way, 8 a.m. to 5 p.m., Monday thru Friday
  • DROPBOX – Located in the parking lot at City Hall – check payments only

Please note, a $3.25 convenience fee applies to all payments made with a debit or credit card.

ALL UTILITY BILLS ARE DUE AND PAYABLE UPON RECEIPT. The due date listed on your bill applies only to the current charges listed and does not extend the time for payment of the previous billing. Bills are considered past due on the 25th day after the bill date. Failure to receive your bill does not relieve the responsibility of timely payment. A late penalty is applied on the 26th day after the bill date. The late penalty is 10% of the current charges, up to a maximum of $10. If any charges and or penalties remain unpaid, 45 calendar days after the original bill date, service may be disconnected without further notice.

If you have accumulated past due balances we would like to help you with those, by working to setup a payment plan. In order to prevent interruption of your service, you must have a signed Payment Plan on file with the City of Kannapolis. Our Customer Service staff will work one-on-one with you to get a payment plan in place.

Email [email protected] to schedule a call to discuss your account. Please include your full name, phone number, and account number in the email.

For any of the following questions, please call 704.920.4444.

  • Apply for and pay for water/sewer taps
  • Apply for water/sewer service
  • Request pool adjustments
  • Request leak adjustments
  • Participate in the Toilet Credit Program
  • Request rereads for water bills
  • Close your water/sewer account
  • Apply for Commercial Garbage/Recycling Service

Pay Water and Sewer bills online


What is the phone number for the city of Kannapolis?

Submit an online inquiry or call the Customer Service Center at 704-920-4444 to speak with a city staff member.

Where does Kannapolis get its water?

The City operates its own water treatment plant where water from Kannapolis Lake is collected and processed into clean drinking water. The average daily demand for water in Kannapolis is 4 million gallons.

What is Kannapolis’ new customer connect portal?

The new Customer Connect portal offers several features that will make it easier for Kannapolis residents and businesses to view and pay their bill. The virtual portal also allows anyone, who needs to sign up for new utility services, to do so electronically without making a visit to city hall.

How do I contact the city of Kannapolis?

Call Us: +1 (704) 920-4444 Welcome to the City of Kannapolis! We are a place where you can live a good life. A healthy holistic life. A community that welcomes new people, new ideas and new businesses. A place where there is a balance between work, family, and social living.

What is the Kannapolis call center?

The Call Center was established as part of the 2020 Customer Service Initiative and is characterized by the new 704-920-4444 phone number. This number reaches all the city’s automated systems as well as the City of Kannapolis Customer Service Advocates.

How long does it take to register in Kannapolis?

Registration may take several seconds, once the Register button is clicked. Welcome to the City of Kannapolis! We are a place where you can live a good life. A healthy holistic life. A community that welcomes new people, new ideas and new businesses. A place where there is a balance between work, family, and social living.

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