How To Pay Your City of Morganton Bill Online: A Step-By-Step Guide

Paying your utility bills to the City of Morganton is now easier than ever with the online payment portal This comprehensive guide will walk you through the entire process of setting up an account and making online payments for your electric, water, sewer, tax, and other city bills

Overview of Morganton Online Bill Pay

The City of Morganton has partnered with ElectriCities to offer a convenient online payment system for residents and businesses. With the payment portal you can

• View account balances
• Check usage history
• Access billing statements
• Make one-time or recurring payments
• Setup autopay
• And more

Online payments can be made anytime from your computer, smartphone, or tablet. You’ll enjoy secure access, flexible options, and ease of use. Read on to learn how to take advantage of paperless billing and online payments for your City of Morganton accounts.

How to Sign Up for Online Bill Pay

Using the Morganton online payment portal is a two-step process. First, you’ll need to register for an account. Then you can add your specific utility or tax accounts.

Here are the steps to register:

1. Go to the payment portal website.

2. Click “Register” in the top right corner.

3. Enter your email address and create a password.

4. Check your email for a confirmation link and click it.

5. You’re registered! Now you can sign in and add accounts.

Adding Your City of Morganton Accounts

Once registered, it’s time to connect your specific City of Morganton accounts for bill pay.

1. Sign into the payment portal.

2. Click “Add New Account”

3. Choose your account type:

   • Electric

   • Water

   • Sewer

   • Cable

   • Tax

4. Enter your account number and current balance due.

5. Confirm the details and click “Add Account.”

6. Repeat for any other accounts.

Now your City of Morganton accounts will be visible in your payment portal dashboard.

Making a One-Time Payment

When you’re ready to pay your bill, here are the steps:

1. Sign into your payment portal account.

2. Locate the account you want to pay.

3. Click “Pay Now”

4. Enter the payment amount.

5. Select a payment method.

6. Confirm details and click “Continue.”

Your payment will be processed instantly. You’ll see the updated account balance and get an emailed receipt.

Setting Up Recurring Payments

For hands-off convenience, you can enroll in autopay:

1. Go to “My Profile”

2. Click “AutoPay Accounts”

3. Choose an account to autopay

4. Pick the date and payment amount

5. Confirm your payment method

6. Click “Save”

Your bills will now be paid automatically each period! You can modify or cancel autopay anytime.

Benefits of Paying Online

The City of Morganton online payment system offers many benefits:

• Convenience – Pay 24/7 from anywhere

• Security – Data is encrypted

• Control – Manage payments on your own schedule

• Paperless – Reduce waste and clutter

• Rewards – Earn discounts by enrolling in autopay

• Budgeting – View statements and balance info in one place

• Notifications – Get email reminders when bills are ready

• Flexibility – Make one-time or recurring payments

Switching to online payments is the fastest and most convenient way to manage your City of Morganton accounts.

Troubleshooting Payment Portal Issues

Sometimes questions come up when using the online payment system. Here are tips for troubleshooting:

• Can’t sign in? Click “Forgot Password” or contact customer service.

• Account not found? Double check your account number was entered correctly.

• Declined payment? Verify your payment method has sufficient funds or update expired card details.

• Errors or frozen page? Try clearing your browser cache and cookies.

• Wrong amount due? Check your latest bill statement for the current balance.

If you need help, reach out to the City of Morganton utility billing department or payment portal support. They can walk you through any account access or payment issues.

Getting Support from the City of Morganton

If you have questions or need assistance with your online account, the City of Morganton has several support options:

• By phone: Call the utility billing office at 828-438-5245

• Email: Send a message to [email protected]

• In person: Visit the billing office at City Hall, 305 E Union St #A100

• Payment portal: Click “Contact Us” in your account

• Website: Access FAQs and how-to guides at morgantonnc.gov

The friendly and knowledgeable staff can help with registration, adding accounts, troubleshooting payment issues, reviewing billing history, and any other questions related to your online account.

Paying bills online is the most convenient way to manage your City of Morganton utility, tax, and other accounts. Now that you know how to sign up for the payment portal, add accounts, check balances, make one-time and autopay payments, and get support, paying your Morganton bill is a breeze! Switch to paperless billing and automated payments to simplify bill management.