How to Pay Your City of Portland Water/Sewer Bill: A Complete Guide

If you’re a resident or business in Portland, Oregon, paying your monthly water/sewer bill to the City of Portland is an essential utility payment The City of Portland Water Bureau provides clean drinking water and sewer services to over 600,000 customers in the Portland metro area

In this comprehensive guide I’ll walk through the different ways you can pay your City of Portland utility bill key details on each method, and tips to avoid late fees.

Overview of Payment Options

The City of Portland offers residential and commercial customers multiple options to pay water/sewer bills:

  • Online via the payment portal
  • Phone payment using the automated system
  • Mail-in check or money order
  • In-person at the Walk-In Center
  • Cash payments at retail partners
  • AutoPay bank account deductions

You can use the payment method that’s most convenient for your needs. Keep reading to learn more about how each payment option works.

Paying Online Through the Payment Portal

The fastest and most popular way to pay your City of Portland water/sewer bill is online through the payment portal.

Benefits of paying online include:

  • Secure encrypted payment platform
  • Available 24/7 – anytime payments
  • Make one-time or recurring payments
  • View billing history and track monthly usage
  • Save payment accounts for faster checkout
  • Get emailed receipts of all transactions

To pay online, you’ll first need to register for an account on the portal using your account number and name. Once registered, you can log in anytime to view your balance and submit payments.

The online payment portal accepts VISA, Mastercard, Discover and electronic check payments. There are no fees to pay by credit/debit card or e-check.

Paying by Phone

You can pay your City of Portland water bill over the phone using the automated payment line. Call 503-823-7770 and select option #1.

The automated phone payment system is available 24/7 for your convenience. Have your account number ready to check your balance and make a payment.

You can pay by credit/debit card over the phone. Electronic check is not accepted by phone. Speaking with a customer service agent is also an option if you need assistance paying your bill.

Paying by Mail

To pay your water/sewer bill by mail, detach the payment stub from your paper bill and enclose it with a check or money order. Make sure your account number is written on the payment.

Mail your payment to:

City of Portland
PO Box 4216
Portland, OR 97208-4216

Allow 7-10 business days for mailed payments to be received and processed by the City. I recommend sending your payment at least 5 days before the due date to avoid late fees.

Paying In-Person

You can pay your City of Portland utility bill in-person at the Walk-In Center located at:

664 N. Tillamook St.
Portland, OR 97227

The Walk-In Center is open Monday-Friday from 8am – 4pm, excluding holidays. You can pay by cash, check, money order or credit/debit card when you visit.

Your account will be updated immediately once your in-person payment is processed.

Paying Cash at Retail Partners

The City of Portland has partnered with retail stores like 7-Eleven to accept cash payments. You’ll get a barcode online to bring to the participating retailer along with your cash payment.

The stores scan the barcode, you provide the cash, and your payment is applied instantly. Visit the water bureau website for a locator map of cash payment partners.

Enroll in AutoPay Bank Deductions

For hassle-free payments, enroll in AutoPay to have your water/sewer bill automatically paid from your bank account each month. Log into the online portal and click AutoPay Sign Up to register.

On your bill due date each month, the amount due will be deducted from your bank account directly. You’ll still receive a paper or emailed bill for your records.

Avoid Late Fees and Penalties

To avoid late fees and service disruption, make sure to pay your City of Portland water/sewer bill by the due date printed on your statement.

If paying by mail, allow 1 week transit time. Pay a few days early each month to be safe. Contact customer service immediately if you expect to miss a payment so they can discuss arrangements.

City Of Portland Water Bill Pay

Mailing address 1120 SW 5th Avenue, Suite 405 Portland, OR 97204

Residents in Sellwood, Westmoreland, and Brooklyn experienced discolored water on 6/11. This is due to a pressure issue in Sellwood that has stirred up organic sediments that are always present in our water main pipes. Water Bureau crews worked resolve the issue, remaining color will clear overnight

Updated News article

Please read our January 2024 Bull Run Treatment Projects Update.

Please read our December 2023 Bull Run Treatment Project Update.

Portland sent evicted homeowner to collections over unpaid water bill, sued him twice

How do I pay my water bill in Portland ME?

Monthly, water bills are sent to your billing address. To pay your bill through the mail, forward your payment stub and check or money-order to: Portland Water District PO Box 9751 Portland, ME 04104-5051 Do not send cash through the mail. Do not send payments to the Portland Water District’s corporate offices at 225 Douglass Street in Portland.

What if I can’t pay my city of Portland Water Bill?

Pay and manage your options on your City of Portland sewer, stormwater, and water bill. If you can’t pay your full bill, contact us. Need more time to pay your bill? Make a one-time payment (no login required) Stop, start, or transfer service We use an external platform to manage customer accounts.

How do I pay a bill in Portland Oregon?

Pay on our automated phone system, available at all times. Dial 503-823-7770and select option 1. Visit our Walk-in Center at 664 N. Tillamook St. Portland, OR 97227 for in person payments Monday-Friday from 8 a.m. to 4 p.m., except holidays. Service representatives are available 8 a.m. to 5 p.m., Monday through Friday.

Where can I send money to the Portland Water District?

Portland Water District PO Box 9751 Portland, ME 04104-5051 Do not send cash through the mail. Do not send payments to the Portland Water District’s corporate offices at 225 Douglass Street in Portland. Sending your payment to the Portland Water District may delay payment processing. You can make payments at the following locations:

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