Paying bills is one of those boring but necessary tasks in life But it doesn’t have to be a hassle, especially when paying your City of Redmond utility bill online.
In this comprehensive guide, I’ll walk through the many convenient online and mobile payment options offered by the City of Redmond to make paying your water, sewer, stormwater, and garbage utility bills fast and easy.
Why Pay Online?
Here are some excellent reasons to ditch the paper bills and pay online instead:
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It’s fast – Make a payment in just a few minutes anytime, anywhere. Avoid mailing delays and long drive times to City Hall.
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It’s easy – User-friendly website and mobile app makes bill pay effortless.
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Save money – Online payments are free while mailed checks cost you stamps.
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Go paperless – Reduce clutter and waste by going green with paperless billing
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Stay in control – Monitor usage, payment history, account changes and more
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Secure – Industry-standard encryption keeps your data safe.
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Flexible options – Choose from various payment methods to suit your needs.
How to Pay Your Bill Online
Ready to simplify bill pay? Here are step-by-step instructions to pay online:
Set Up Your Online Account
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Visit redmond.gov/PayUB and click “Online Account”.
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Click “New users” to create an account.
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Enter your account number, email, phone number and create a password.
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Agree to the terms and click “Submit”.
Schedule Auto Pay
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In your account, click “My Profile” then “AutoPay Accounts”.
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Choose your payment method and enter details.
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Pick the day each month to make the payments.
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Click “Add New” to save your auto pay schedule.
Go Paperless
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Click “My Profile” then “Paperless Options”.
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Opt in to paperless billing.
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Enter your email and click “Submit”.
Pay Your Bill
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Log into your account and click “Make Payment”.
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Select payment amount and method.
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Review and click “Continue”.
Payment Methods
You have several ways to pay your Redmond utility bill:
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Online – Pay by credit/debit card or eCheck via the online payment portal.
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Phone – Call 1-844-263-4304 to pay using the interactive voice response system.
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Mail – Send a check or money order to City of Redmond PO Box 3745, Seattle, WA 98124-3745.
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In person – Visit the Utility Billing office at City Hall and pay by cash, check or card.
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Drop box – Place your payment in the 24/7 drop box in front of City Hall.
Auto Pay Benefits
Setting up automatic payments through your online account is highly recommended to enjoy these perks:
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Your bill gets paid on time, preventing late fees.
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It’s one less bill to remember each month.
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You’ll be notified of each upcoming payment via email.
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Your payment history builds as on-time payments.
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Earn a paperless billing discount.
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Avoid service interruptions from non-payment.
Paperless Billing Features
Opting for paperless billing provides these useful features:
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Receive bills directly via email.
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Access current and past bills in your online account.
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Reminder emails are sent when your new bill is ready.
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Reduce paper waste and postal expenses.
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Keep important documents organized digitally versus filing paper copies.
Account Management Capabilities
Your online account allows you to conveniently:
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Monitor daily water usage
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View payment history
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Change account information
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Sign up for billing alerts
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Analyze water usage statistics
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Request service turn on/off
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Enroll in additional utility services
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Submit meter readings
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And more!
Get Help from Redmond Utility Billing
If you need assistance with your City of Redmond utility services account, the utility billing department is available:
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By phone at 541-504-2000
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In person at City Hall, 716 SW Evergreen Ave
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Email [email protected]
Friendly and knowledgeable staff can answer your questions, help with billing disputes, arrange payment plans, explain water usage, and more.
In Summary
Paying your Redmond utility bill quickly, easily and securely is now possible through the user-friendly online payment systems and mobile apps.
Sign up for automated payments to simplify bill pay and reduce late fees. Go paperless to eliminate clutter. And leverage the self-service account tools to monitor usage and manage your account from anywhere. No more writing checks or waiting in line! The ability to pay City of Redmond utility bills online offers convenience, savings and control.
Payment by Phone: Interactive Voice Response (IVR)
Inquire about your account or pay your utility bills using Visa or MasterCard via phone. Access your account 24 hours a day, 7 days a week using the automated system.
Call 425-216-6120, choose Option 1 and follow the instructions.
If you have received a Termination Notice and use the payment by phone option, after making your payment, please notify the customer service representative by pressing 0 before you exit the system. This ensures the continuation of your water services.
Please return your payment, along with the payment stub, to: City of Redmond Utility Billing P.O. Box 3745 Seattle, WA 98124-3745
If you have received a final notice and your payment is due within 1 to 2 days, please do not mail your payment without contacting our office at 425-556-2152. This will help to ensure the continuation of your water service.
Payments may be submitted to our office (Monday through Friday, 8 a.m. to 5 p.m.) located at: City Hall 15670 NE 85th Street Redmond, WA 98052
You can also drop off your payment at our 24-hour Utility Drop Box. This box is located on the traffic island in front of City Hall at 15670 NE 85th Street. Please do not deposit cash in the drop box.
If you are facing water termination, please contact Utility Billing at 425-556-2152.