How to Pay Your Bill to the City of Sierra Vista

The City of Sierra Vista is in beautiful southeast Arizona and offers city services to residents and businesses, such as water, sewer, trash, and more. The City will send you a bill for these services, and you’ll need to know how to pay it on time. This detailed guide will go over all of the different ways that Sierra Vista utility customers can pay their bills.

Reviewing Your Bill from the City

Let’s start by looking at what’s included on a typical City of Sierra Vista utility bill:

• Account number – This unique number identifies the services at your home or business Have it handy when paying online or by phone

• Service address – Verify this matches your physical address. Notify the City if anything appears incorrect.

• Billing period – Shows the date range the charges cover, generally monthly.

• Previous balance – Any past due amount from your last bill is carried over if not paid in full.

• Current charges – Includes your actual usage fees for services like water, sewer, trash, etc.

• Taxes & fees – Additional charges like sales tax and regulatory fees.

• Total amount due – This is the full payment needed including any past due balance.

• Due date – Pay by this date to avoid late fees, typically the 20th of the month.

Carefully review your utility bill and contact the City at 520-458-5775 regarding any questions,

Paying Online

The fastest and most convenient way to pay your Sierra Vista utility bill is online:

• Go to the City’s website: www.sierravistaaz.gov
• Hover over “Our City” and click on “Pay Online”
• Select “Utility Bill Payment”
• Enter your account number and service address
• Choose whether to pay total amount due or a specified amount
• Input your payment details and submit

Online payments are processed instantly. You can use a checking/savings account or major credit/debit card.

Paying by Phone

To pay your Sierra Vista utility bill by phone:

• Call the City at 520-458-5775 to reach the automated pay-by-phone system
• Enter your 10 digit account number followed by the # sign
• Follow the voice prompts to enter your payment information
• Confirm the payment amount
• Note down the confirmation number at the end

The automated phone payment system is available 24/7 and accepts major credit/debit cards.

Paying by Mail

To pay your bill via mail, follow these steps:

• Write your 10 digit account number on the payment
• Make checks or money orders payable to City of Sierra Vista
• Include your payment stub or write service address on the payment
• Mail to: PO Box 1180, Sierra Vista, AZ 85636

Allow 5-7 business days for mailed payments to process. Do not send cash. Late fees apply to payments received after the due date.

Paying in Person

To pay your bill in person at the City office:

• Location: 1011 N Coronado Dr, Sierra Vista, AZ 85635
• Office Hours: Monday-Thursday 7am-5:30pm, closed Fridays
• Payment Options:
  • Cash
  • Check
  • Money order
  • Credit/debit card

Be sure to have your account number or paper bill available. Wait times are shortest early morning or late afternoon.

Enrolling in Auto Pay

Sign up for auto pay to have your City of Sierra Vista utility bill paid automatically each month. This prevents late payments and fees.

To enroll in auto pay:

• Call 520-458-5775 to speak with a customer service agent
• Provide your account information and confirm enrollment in auto pay
• Choose your payment method – checking/savings account or credit/debit card
• Payment will be drafted on your bill’s due date each month

Contact the City to update your auto pay payment method or cancel enrollment.

Applying for Payment Assistance

For low-income residents, the City partners with organizations like Churches United to provide bill payment assistance. You must meet eligibility criteria and submit an application.

To get started, call 520-458-5775 to explain your situation. The City’s customer service team will advise if you qualify for payment assistance and provide next steps.

Always reach out promptly if you foresee difficulty paying your City of Sierra Vista utility bill on time. They will work to find solutions and set up payment arrangements if appropriate. This can prevent service disruptions.

Avoid Late Fees and Service Interruptions

Follow these tips to keep your services on and avoid extra fees:

• Open and review bills right away when received

• Pay the total due by the due date, typically the 20th

• If you’ll be late, call the City ahead of time to make arrangements

• Sign up for email reminders to prevent missed payments

• Contact the City immediately if you anticipate issues paying

Staying current on your account is essential. Communicate early and the City will work with you on payment solutions. Keeping accounts in good standing avoids additional fees.

Let Us Help You Pay Your Sierra Vista Bill