A Step-by-Step Guide to Paying Your City of Sumner Utility Bills Online

Paying utility bills on time is an essential responsibility for Sumner residents and businesses. The City of Sumner offers convenient online payment options for water, sewer, garbage and other services. Read on for a simple walkthrough of how to pay your Sumner utility bills online.

Overview of Sumner Utility Services

The City of Sumner offers the following important utility services to homes and businesses inside the city limits:

• Water Delivers clean drinking water to around 4,500 connections.

• Sewer: Collects and treats wastewater from homes and businesses.

• Garbage Offers trash recycling and yard waste collection.

• Stormwater: Manages rain runoff to prevent flooding.

Usage charges for these services appear on monthly utility bills mailed to each account holder. Payment is due by the 15th of the month to avoid late fees. The City also collects base service fees and taxes on utility bills.

Benefits of Paying Utility Bills Online

The City of Sumner allows online payment of utility bills for added convenience. Paying online provides:

• 24/7 access: Pay anytime, anywhere with an internet connection.

• Payment tracking: Review payment history and access receipts.

• No late fees: Online payments process instantly to avoid late charges.

• Account management: Update contact information, go paperless, and more.

• Security: Data encryption protects your private information.

• Reminders: Get email alerts when new bills are ready.

Take advantage of the flexibility and ease of paying your Sumner utility bills electronically.

Step 1: Locate Your Customer Account Number

Before setting up online bill pay, you’ll need your utility account number printed on recent paper bills. This unique number identifies your property for billing purposes.

If you can’t find your account number, call the City of Sumner utility department. Give your service address and request your account number.

Write down or take a picture of your account number to reference when registering for online access.

Step 2: Go to the Online Payment Website

Next, visit the City of Sumner’s online utility payment website:

https://sumnerwa.gov/online-utility-bill-pay/

You can also find the payment portal link at:

https://sumnerwa.gov/utilities/online-bill-pay/

Step 3: Set Up Your Online Account

Once on the payment website, look for options to “Register” or “Create an Account”.

You’ll need to enter your:

• Account number
• Last name or business name on the account
• Service address
• Email address
• Phone number
• Password

Follow all instructions carefully when setting up your online profile.

Step 4: Store Your Preferred Payment Method

Before paying a bill for the first time, you’ll need to add a payment method to your account. Look for “Payment Methods” or similar.

You can securely store:

• Debit/credit card
• Bank account for automatic ACH withdrawal
• Digital wallet like Apple Pay or Google Pay

Submit your payment details and verify your identity following prompts. Payment processing requires identity validation for security.

Step 5: Pay Your Utility Bill Online

Once registered, paying your Sumner utility bill online takes just minutes:

• Log into your account dashboard
• Select your stored payment method
• Enter amount due
• Submit payment

You’ll receive instant email confirmation with payment details and your remaining account balance.

You can also use the online portal to:

• View billing history
• Update account information
• Enroll in paperless billing and autopay
• And more!

Troubleshooting Common Online Payment Problems

While paying bills online is typically straightforward, some issues can arise:

• Can’t register account: Double check your account number matches your paper bill. Contact utility billing if problems continue.

• Payment failed: Your card may be expired or you have insufficient funds. Use another payment method.

• Wrong amount charged: Review your latest bill for the right amount due before submitting payment.

• No confirmation received: Check spam folders. Contact support if your receipt is still missing.

• Late fees incurred: Online payments must be submitted by the due date to avoid late charges.

• Other issues: Contact the City of Sumner utility department for personalized support.

Paying your Sumner utility bills online is fast, easy and secure with just a few simple steps. Sign up for online access to simplify paying monthly bills.

Frequency of Entities:

utility bill: 18
online: 17
payment: 16
account: 15
City of Sumner: 11
confirmation email: 5
support: 4
payment method: 4
identity: 3
due date: 3
late fees: 3
dashboard: 2
paperless billing: 2
autopay: 2
payment details: 2
payment website: 2
billing history: 2
insufficient funds: 1
ACH withdrawal: 1
digital wallet: 1
Apple Pay: 1
Google Pay: 1