The City of Virginia Beach provides essential utility services like water, sewer, trash collection, and stormwater management to residents and businesses. As a customer, it’s your responsibility to pay your utilities bill on time each month. This comprehensive guide will walk you through the various payment options, programs, and policies related to Virginia Beach utilities billing.
Online Payment
The fastest and most convenient way to pay your Virginia Beach utilities bill is online through the city’s website
- Go to virginiabeach.gov/pay and click “Pay Online.”
- Enter your account number or service address.
- Select a payment method and submit your payment.
Online payments process instantly You can use a credit/debit card or electronic check Cards incur a small convenience fee but e-checks are free,
Phone Payment
Call the city’s automated payment line at 1-855-748-6998 to pay your Virginia Beach utilities bill by phone You will need
- Your account number
- Service address
- Payment amount
- Credit/debit card or bank account details
There are no fees for electronic check payments. Credit/debit cards incur a convenience fee. Phone payments process within 1 business day.
Mail-In Payment
To pay your Virginia Beach utilities bill by mail, send a check or money order to:
City of Virginia Beach
P.O. Box 2434
Virginia Beach, VA 23450
Make sure your account number is written clearly on the payment. Allow 5-7 days for standard mail delivery. Mailed payments take 2 business days to process.
Authorized Payment Locations
You can pay your Virginia Beach utilities bill in person at:
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City Treasurer’s Office: 2401 Courthouse Drive, Virginia Beach, VA 23456
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Department of Public Utilities: 2809 S. Lynnhaven Road, Virginia Beach, VA 23452
Cash, checks, money orders and credit/debit cards are accepted. Bring your bill or know your account number. Payments process same-day.
Payment Arrangements
If you cannot pay your Virginia Beach utility bill in full, call the city at 757-385-4631 to set up a payment plan. Payment arrangements can spread out your balance over several months. An initial payment may be required.
Billing Cycles and Due Dates
Virginia Beach utility bills are sent monthly and are due 21 days after the billing date. The due date is printed on your statement. Bills not paid by the due date incur a 10% late fee.
If your account becomes 60+ days past due, your service may be disconnected. Reconnection fees apply to resume service. Avoid late fees and disruptions by paying on time.
Notification Options
Take advantage of email and text alerts from Virginia Beach utilities to receive bill notifications and reminders. You can enroll through your online account dashboard. Alerts are sent when bills are ready, payment is due, and for past due notifications.
Budget Billing
To make payments more consistent, Virginia Beach offers Budget Billing. This program averages your usage over 12 months so you pay a fixed bill amount each month. Call 757-385-4631 to enroll.
Financial Assistance
If you are struggling to pay your Virginia Beach utility bill, the city partners with several organizations to provide financial assistance:
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THRIVE Peninsula: Offers one-time bill payment assistance for eligible applicants
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Department of Human Services: Provides help through fuel, cooling, and crisis assistance programs
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Salvation Army: Administers the Virginia Beach CARES utility relief program
Contact Virginia Beach Customer Service at 757-385-4631 to learn more about bill help and avoiding service disconnection.
Avoid Late Fees and Disruptions
To avoid penalties, pay your Virginia Beach utilities bill in full by the due date printed on your statement each month. If your account becomes delinquent, make payment arrangements immediately to stop further late fees.
Stay in contact with the city for any billing issues and notify them if you are unable to make a payment. Keeping your account current ensures your essential utility services continue uninterrupted. Manage your Virginia Beach utilities account online or by phone conveniently using the available resources.
Register or Log In to Online Services
New and existing users can access online services from the Department of Public Utilities using the link below.
IMPORTANT: Password requirements have changed after a recent system upgrade. If you receive an error when logging in, please select “Forgot Password?” to update your password. Password requirements are displayed when choosing your new password.
Registered users can access Online Services to:
- View account and balance information
- View and print past and present billing statements
- View consumption history
- Update account contact information
- Submit requests to start, stop, or transfer service
- Track the status of service requests and view messages from Public Utilities
- Request a bill adjustment for a repaired leak
- And more!
When submitting a request online, be sure to include your account number, address, full name and phone number associated with the account.
Customers using the Firefox web browser may be unable to access Public Utilities Online Services. The Department is working to resolve this issue and apologizes for the inconvenience.
Virginia Beach Public Utilities Kiosk
How do I pay a utility bill in Virginia Beach?
You will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456. The following resources are available to Virginia Beach residents in need of assistance paying a utility bill.
What is the Virginia Beach City Services Bill?
The Virginia Beach City Services Bill includes charges for solid waste collection, storm water, sanitary sewer, and water services. The pandemic relief program will provide financial assistance to qualifying applicants based on the services charged on their monthly bills.
How do I access city of Virginia Beach online services?
The Customer Portal application allows citizens to use a single sign-on to access City of Virginia Beach online services. To access offered services, you will need to register your email address by click the ‘First-time user sign up’ link above. The system generates a temporary password and emails this to you.
How do I pay my Chesapeake Beach utility bill?
Also Available: Pay by phone – Dial 866-285-1232 – Have your account number available. Pay by phone is free to use. Welcome to our online Utility Billing Payment website. There is no fee for using this service. This site offers the quickest, safest and easiest way to pay your Town of Chesapeake Beach Utility Bill.