Paying your water bill should be simple and straightforward. That’s why Coachella Valley Water District (CVWD) offers various convenient payment options to customers in the Coachella Valley region of California. In this article, we’ll explore the different ways to pay your CVWD bill, with a focus on their improved online payment system.
Overview of CVWD
First, a quick background on CVWD This public agency provides water to over 108,000 homes and businesses in the Coachella Valley. Their service area covers 1000 square miles from Palm Springs to the Salton Sea
CVWD manages groundwater supplies treats imported water, and delivers safe reliable water to residents. They operate water reclamation facilities and oversee stormwater protection programs. As a public utility, their mission is to provide quality water and wastewater services to support the area’s economy and quality of life.
Ways to Pay Your CVWD Bill
CVWD offers various payment options to fit different needs and preferences:
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Online Account Management – Pay online 24/7 using credit/debit cards, checking accounts, online wallets like Apple Pay, etc. You can also manage autopay and paperless billing.
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Phone—Call CVWD to pay with a credit or debit card or a checking account over the phone. Available 24/7.
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Bank Website – Initiate payments directly through your bank’s online bill pay.
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Mail – Send a check or money order to CVWD’s payment address.
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In Person – Visit a CVWD office during business hours to pay in person.
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Retail – Pay at your local Walmart Customer Service desk. A small service fee applies.
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Drop Box—Use the drop boxes at CVWD offices to send a check payment after business hours.
With these options, paying your water bill can easily fit into your schedule. The online account management system, in particular, makes payments quick and convenient.
New and Improved Online Payment System
CVWD just updated its online payment system to make it even easier to pay your bills. The new system is powered by Paymentus and has more user-friendly features.
Some highlights of the improved online system:
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Mobile friendly – Pay bills easily on your smartphone or tablet.
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Text notifications – Opt-in to receive text alerts for reminders, receipts, and account updates.
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Payment history – View previous statements and payment history.
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Multiple accounts – Manage payments for several accounts on one login.
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Autopay – Existing autopay setups will continue to work.
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Security – Sensitive financial data is encrypted and secured.
To access the new system, go to https://ipn2.paymentus.com/cp/cvwd and log in with your email and temporary password provided by CVWD. I’d recommend updating your password for security.
Benefits of Paying Online
Paying your CVWD bill online has many advantages:
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24/7 access – Pay anytime, anywhere with an internet connection.
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Speed – Make instant payments and avoid mail delays.
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Convenience – Pay how and when you want.
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Payment tracking – Monitor payment history and upcoming bills.
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Paperless – Reduce clutter and waste with emailed bills.
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Reminders – Never miss a payment with text and email alerts.
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Rewards – Some banks offer rewards points for online bill payments.
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Security – Your financial data is encrypted and protected.
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Cost savings – Avoid late fees, stamps, envelopes, gas and time spent on in-person payments.
For busy households, online bill pay definitely makes coordinating payments easier.
Avoiding Service Disruption
It’s important to pay your CVWD bill on time to avoid penalties and service disruption. Here are key dates to know:
- Bills are issued on the 1st of each month.
- Payment is due on the 15th.
- A 10% late fee applies after the 15th.
- A past due notice is sent on the 40th day.
- If still unpaid, a final shutoff notice is sent and phone calls made around the 60th-70th day.
- Water service may be disconnected on the 76th day if the balance is still outstanding.
Disconnection comes with fees for shutoff, restoration of service, and a security deposit. To avoid these headaches and costs, pay on time or contact CVWD immediately if you expect difficulty with payment. They can discuss payment plan options and direct you to bill assistance programs if eligible. Don’t wait until it’s too late.
Assistance Programs for Qualified Customers
CVWD partners with United Way on a Help2Others program for customers facing financial hardship. Qualified residential customers can receive a one-time $150 credit toward their water bill.
To qualify, you must:
- Have an active CVWD account in your name.
- Occupy the home as your primary residence.
- Have a past due balance of $150 or more.
- Provide income documentation proving eligibility.
The program provides temporary relief for customers struggling with bills. Contact CVWD for full eligibility details and how to apply.
Policy to Avoid Discontinuation of Domestic Service for Nonpayment
Please click here to the view the policy. English, Spanish, Chinese, Vietnamese, Korean, Tagalog
Water services are billed monthly and are due and payable 15 days after billing date. The billing timeline is as follows:
| Day | Action |
|---|---|
| 1 | First Bill Mailed |
| 15 | Bill Due Date |
| 16 | Customer is Delinquent |
| 25 | 1.5% Late Charge Assessed |
| 30 | Second Bill Mailed with Past Due Balance and Fees |
| 40 | Past Due Notice Mailed; $25 Delinquency Fee Assessed |
| 45 | Second Bill is Due |
| 60 | Third Bill Mailed with Past Due Balance and Fees |
| 61 | Final Notice of Pending Shut-Off Mailed |
| 68 | Turn-Off Notice Phone Call to Customer (IVR) |
| 73 | Notice of Imminent Disconnection of Water Service sent to Service Address, if Required – $25 Fee Applies |
| 75 | Third Bill is Due |
| 76 | Service Terminated; Meter Locked Off; Restoration of Service Charge Due |
If you are having difficulty paying your bill, please call Customer Service at (760) 391-9600 to discuss payment arrangements to avoid disconnection of service.
If a delinquency occurs, a turn-off notice will be mailed to the service mailing address at least 10 days prior to turn off. A property owner who authorizes a tenant to be billed will also be mailed a courtesy turn-off notice. Once water service is disconnected for non-payment, Restoration of Service fees must be paid in addition to the total amount due. A security deposit may be required. Domestic Water Rates
The following payment options are available for your convenience:
- Pay using online account management
- Pay anytime with Visa, MasterCard, American Express, Discover, checking and savings accounts by calling us at (844) 309-5917 or (760) 391-9600
- Pay in person during normal business hours Monday – Friday 8:00 a.m. to 4:00 p.m. at one of our offices
- Leave check payments in one of our drop boxes at either the Palm Desert Operations office or the Coachella office
Returned checks or denied payments will be assessed a $25 service charge.
Mail in Your Payment
Mail a check, money order, or cashier’s check drawn on a U.S. bank to the address below. Please include the payment stub from your monthly bill.
Coachella Valley Water District PO Box 5000 Coachella, CA 92236
You may pay your water bill at the Palm Desert Operations office or the Coachella office Monday – Friday, 8:00 a.m. to 4:00 p.m. Drop boxes are available 24/7 at both office entrances for your convenience.
Palm Desert Operations 75525 Hovley Lane East Palm Desert, CA 92211Get Directions
Coachella Office 51501 Tyler Street Coachella, CA 92236Get Directions
Coachella Valley Water District customers can make debit card or cash payments in the Walmart Customer Service department through two options:
- Walmart Pay – CVWD immediately receives payment. Walmart charges CVWD customers a $2.00 service fee for Walmart Pay.
- CheckFreePay – CVWD receives payment the next business day. Walmart charges CVWD customers a $1.50 service fee when using the CheckFreePay option.
The property address and 12-digit water utility account number is required when making payments at Walmart.
How to make a one-time payment
FAQ
How do I pay for the Coachella Water District?
Where is Coachella Valley Water District headquarters?
Where is Coachella Valley?
How many people live in Coachella Valley?
How do I pay my Coachella Valley Water District Bill?
doxo enables secure bill payment to Coachella Valley Water District on your behalf. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers.
Does Coachella Valley Water District offer a free water conservation kit?
Coachella Valley Water District provides a free Indoor Water Conservation Kit so you can start saving water right away. You may pick up an Indoor Water Conservation Kit at our Palm Desert or Coachella offices or have one mailed to you by completing our online request form. Indoor Water Conservation Kits are limited to one per household.
Does Coachella offer a third party internet service evaluation?
Gas – So. California Gas Co. * BROADBAND NOW offers Coachella residents a third party evaluation of the Internet providers. Click HERE for information about phone and internet service assistance programs.
When are water services billed?
Water services are billed monthly and are due and payable 15 days after billing date. The billing timeline is as follows: If you are having difficulty paying your bill, please call Customer Service at (760) 391-9600 to discuss payment arrangements to avoid disconnection of service.