A Comprehensive Guide to Paying Your Dallas County Water Bill

Paying your water bill to Dallas County Water & Sewer Authority doesn’t have to be a hassle. With online payments autopay options authorized pay stations, and more – Dallas County offers residents multiple convenient ways to pay water bills. This comprehensive guide will walk through the various payment options and provide tips for paying on time.

Online Payments

The easiest and most efficient way for Dallas County residents to pay their water bill is online. There are two main options:

1. DallasGo

The City of Dallas offers an online payment portal called DallasGo Here’s how to pay your water bill through DallasGo

  • Go to DallasGo and click on “Pay Water Bill”

  • Enter your 10-digit account number and 4-digit PIN found on your monthly statement.

  • Choose to pay the total balance or specify an amount.

  • Enter your payment information and submit.

Online payments through DallasGo post instantly to your account, so you can pay on your due date to avoid late fees.

2. Nexbillpay

Dallas County Water & Sewer Authority also uses Nexbillpay to process online payments.

  • Go to the Nexbillpay website.

  • Enter your username and password or sign up for a new account.

  • Follow the payment prompts to pay your water bill.

Nexbillpay offers autopay options when you create an account. One less bill to remember!

Other Ways to Pay Your Dallas Water Bill

If you prefer not to pay online or want to switch up your method, Dallas County provides these additional ways to pay your water bill:

  • By phone – Use the automated phone system at 214-651-1441 to pay by phone 24/7.

  • By mail – Mail your payment stub and check/money order to P.O. Box 075277, Dallas, TX 75277-1000.

  • Authorized pay stations – Pay your bill in person at authorized pay stations around Dallas. Call 214-651-1441 for locations.

  • Night drop box – A drop box located at Dallas City Hall accepts check/money order payments after hours.

  • Autopay – Set up recurring automatic payments from your bank account or credit card through DallasGo.

With this variety of options, Dallas County residents can choose the most convenient way for them to pay their water bill each month.

Tips for Paying Your Dallas Water Bill on Time

Here are some tips to ensure your water bill gets paid by the due date every month:

  • Sign up for autopay or recurring online payments to have it automatically paid on time.

  • Pay online early – don’t wait until the due date in case of processing delays.

  • If mailing payment, allow 7 business days for it to reach the P.O. box.

  • Pay as soon as you receive the bill to avoid forgetting.

  • Mark your due date on your calendar so it’s top of mind.

  • If funds are tight, call to set up a payment plan that works for your budget.

Paying your Dallas County water bill on time prevents late fees, service disruption, and other penalties that can result from a missed payment.

What to Do If You Can’t Pay Your Dallas Water Bill

If you’re struggling to pay your water bill in Dallas County, here are some options:

  • Payment plan – Call 214-651-1441 to discuss a customized monthly payment plan.

  • Payment assistance – Agencies like Dallas Area Urban League may provide one-time assistance.

  • Leak adjustment – You may qualify for a bill adjustment if you had a leak.

  • Water conservation – Implementing conservation measures can reduce future bills.

  • Bill review – Verify your bill is accurate and contact Dallas Water Utilities about any errors.

  • Dispute resolution – You can dispute your water bill if you believe it is incorrect.

Reaching out early and communicating with Dallas County Water & Sewer Authority can help resolve nonpayment issues before they escalate.

Frequently Asked Questions

Below are answers to common questions about paying water bills in Dallas County:

What are the late fees for paying late?

A 10% penalty is added to past due balances on the next month’s bill.

When will my water get shut off for nonpayment?

Shutoffs occur after 20 days past the net due date if no payment plan is set up.

Where can I pay my water bill in person?

Pay at any authorized pay station, City Hall’s night drop box, or the Dallas County service center.

Can I dispute my water bill?

Yes, contact Dallas Water Utilities if you believe your bill is inaccurate.

What is an easy way to pay every month without forgetting?

Set up autopay through DallasGo to have payments automatically withdrawn on your due date.

Paying your water bill to Dallas County Water & Sewer Authority is easy and stress-free when you use one of the convenient online or automated payment options. This guide provided everything Dallas County residents need to know about paying water bills on time and avoiding late fees or service disruption. Reach out for assistance if you need help with payment.

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