How to Pay Your Dallas Water Utilities Bill

Paying your water bill on time is an important responsibility for every resident and business in Dallas. The city’s water department, Dallas Water Utilities (DWU), offers several convenient payment options to fit any schedule or preference. In this comprehensive guide, we’ll walk through all the ways you can pay your DWU bill, from online payments to autorpay and more.

Overview of Dallas Water Utilities

First a quick overview of DWU. This city department provides water and wastewater services to over 2.5 million people across Dallas and surrounding communities. DWU maintains over 4000 miles of water pipelines and 2700 miles of wastewater pipelines. They pump and treat over 300 million gallons of water per day!

As you can imagine, effectively managing water services for a major metro area requires significant infrastructure and staffing. Your water bill payments allow DWU to cover these operational costs and continue providing safe, reliable water to Dallas homes and businesses.

When Your DWU Bill is Due

DWU bills residential customers monthly and commercial accounts bimonthly. Your specific bill due date depends on your service area within Dallas.

Most home accounts are on Cycle 1 billing, and their bills are due around the first of every month. Other cycles include:

• Cycle 2: Bills due around the 8th
• Cycle 3: Bills due around the 15th
• Cycle 4: Bills due around the 23rd

Check your latest bill to confirm your personalized due date. Mark it on your calendar or set a reminder on your phone so you remember to pay each month.

Reviewing Your Water Usage & Charges

If you get your DWU bill in the mail or online, take a moment to look over the breakdown of your usage and charges. Your bill shows:

• Total water used for the period (displayed in CCF units)
• Water service base charge
• Water volume charge based on usage
• Wastewater service charge
• Dallas drainage charge
• State charged for water infrastructure programs
• Any special fees or adjustments

Monitoring your usage over time can reveal leaks or other issues If your bill seems unusually high, contact DWU customer support to investigate

Paying Your DWU Bill Online

The fastest and most convenient way to pay is online through the DallasGo website. DallasGo allows you to:

• Pay immediately by credit/debit card or e-check
• View billing history and track usage
• Set up recurring autopay payments
• Store payment methods for easy one-click payments
• Access account info and update details
• Receive notifications about your account

To get started, visit DallasGo.Dallas.gov and either log into your existing account or sign up for a new account. You’ll need your 10-digit DWU account number and specific service address.

DallasGo is optimized for desktop and mobile, so you can pay in seconds via smartphone. The DallasGo FAQs page has guidance on registration, autopay setup, and more

Paying by Phone

If you prefer handling bills over the phone, DWU offers a 24/7 automated payment line at (214) 651-1441. Call the number and follow the prompts to enter your account details and make a payment by credit/debit card or electronic check.

Paying by Mail

To pay by check or money order via US mail, fill out the payment stub attached to your paper bill. Detach the stub and return it along with payment in the envelope provided. Send no cash through the mail.

The mailing address for payments is:

City of Dallas
P.O. Box 075277
Dallas, TX 75277-1000

Make sure your payment is postmarked by the due date to avoid late fees. Since mail delivery can take a week or more, this option requires the most advance planning.

Paying at Authorized Pay Stations

For a more hands-on bill payment experience, visit an authorized pay station. There are over 300 retail locations in Dallas where you can pay your DWU bill in person with cash, check, or money order.

Examples of pay stations include 7-Eleven, Kroger, Fiesta Mart, and ACE Cash Express. Call DWU customer service at 214-651-1441 for a pay station near you.

Paying at the Drop Box

You can drop off DWU payments after hours using the drive-up drop box at Dallas City Hall. The drop box is located along the east side of City Hall between Young and Canton Streets.

To use this option, place your check or money order in an envelope marked with your account number. Write “Water Utilities” on the envelope as well. No cash is allowed in the drop box.

Avoiding Late Fees

DWU bills not paid by the due date incur a 10% late penalty on the outstanding balance. If you’re struggling to pay on time, call DWU as soon as possible to set up an alternative payment plan.

You can also enroll in autopay through DallasGo to avoid late fees altogether. Your bill amount will automatically be deducted from your bank account or charged to a card each cycle.

Getting Payment Assistance

If you’re facing financial hardship and unable to pay your water bill, DWU offers assistance programs:

• Payment plans – Arrange installments to pay your balance over time
• Utility billing discounts – Low-income residents can qualify for bill discounts
• Aid from social service agencies – Groups like The Salvation Army provide emergency bill payment aid

Call 214-651-1441 to learn about available bill assistance options. No one should go without water service due to lack of funds.

Stay Informed About Your DWU Account

Use DallasGo to set notification preferences so you receive emails or texts when a new bill is ready, payment is due, or other account activity occurs. Staying up-to-date on your account details lets you quickly resolve any issues and avoid disruption to your water service.

Also follow DWU social media accounts to receive billing reminders and other notices.

Paying your water bill doesn’t have to be a chore. With convenient online payments, autopay, and more, DWU offers flexible options to fit your needs. Use this guide to choose the best payment method for you and manage your water account responsibly. Reach out to DWU customer support if you ever have any billing questions or concerns.