Simplifying Water and Sewer Bill Payments for East Peoria Residents

Paying your water and sewer bill is an essential task for any East Peoria resident. However, the process doesn’t need to be complicated or time-consuming. The City of East Peoria offers convenient online and automatic payment options to simplify this routine chore. In this article, we’ll walk through the different ways East Peoria residents can pay their water and sewer bills.

Understanding Your East Peoria Water and Sewer Bill

Before paying your bill, it helps to understand what exactly you’re paying for. Your East Peoria water and sewer bill provides a wealth of information beyond just the total amount due.

The bill will itemize your water usage charges, sewer charges, account fees, and any other applicable fees It will also show water usage for the current billing period compared to the previous year. Reviewing this usage data allows you to spot any spikes or abnormalities and address potential leaks

You’ll also find important account details on your bill like your account number and service address Having these handy makes the payment process quick and easy,

The city provides a helpful video overview of how to read your water and sewer bill on their Utility Payments page. It’s worth watching so you understand everything on your bill.

When are Water and Sewer Bills Due in East Peoria?

Water and sewer bills in East Peoria are issued on a monthly basis. They are mailed out around the 25th of each month and due by the 15th of the following month.

So for example, if you receive your bill on January 25th, payment will be due by February 15th.

If the due date falls on a weekend or holiday, bills can be paid without penalty on the next business day.

Paying Your East Peoria Water and Sewer Bill In-Person

The traditional way to pay your water and sewer bill is in-person at East Peoria City Hall. You can pay via cash, check, money order, or credit card. City Hall is located at:

401 W Washington Street
East Peoria, IL 61611

In-person bill pay is available Monday-Friday from 8am-5pm, except on holidays. One advantage of paying in person is you can get assistance from city staff if you have any questions about your bill. However, in-person payment does require you to make a trip downtown during business hours.

Paying Your Water and Sewer Bill by Mail

To pay your water and sewer bill by mail, simply detach the payment slip from the bill and enclose it along with your check or money order. Be sure to allow 3-5 business days for the payment to reach the city and get processed. Send your payment to:

City of East Peoria
PO Box 159
East Peoria, IL 61611

Mailing your payment is convenient but does mean relying on postal delivery. Be sure to mail your payment with plenty of time before the due date to avoid late fees.

Paying Your East Peoria Water Bill Online

The city offers an online bill pay system called E-Pay that allows payments by credit card 24/7. E-Pay can be accessed directly or through a link on the city’s Utility Payments page.

To use E-Pay, you’ll need your water account number, service address, name on the account, and credit card information. Visa and MasterCard are accepted. The online system is secure and convenient, letting you pay from home at any time day or night.

One limitation is that E-Pay only supports credit card payments, not debit cards or checking accounts. The city does not charge any fees for using the E-Pay system.

Paying by Automatic Withdrawal

For maximum convenience, East Peoria water customers can enroll in an automatic payment program. With this option, your bill amount is automatically deducted from your checking account each month on the due date.

To enroll, you’ll need to complete and submit an authorization form. The form is available on the Utility Payments page or at City Hall.

The major benefit of auto-pay is that you never have to remember to pay your bill by the due date. It’s handled automatically each month. However, be sure to watch your monthly usage and charges so you don’t miss any billing errors or problems.

Paying Your Water Bill Through Third Party Apps

In addition to the city’s own payment systems, there are also some third party apps that let you pay East Peoria water and sewer bills online:

  • PaymentService Network – This bill pay app supports one-time or recurring payments for East Peoria water bills by credit/debit card or checking account.

  • Doxo – With Doxo, you can pay your East Peoria water bill through the web or mobile app. They store your payment details for future use.

  • PayHOA/PayLease – These apps allow you to pay East Peoria utility bills along with HOA dues, rent, and other charges in one place.

The advantage of third party bill pay apps is convenience, especially when paying many bills from different providers. However, be aware they may charge transaction fees. Some also store your financial details for future charges.

Avoid Late Fees and Penalties

One of the key reasons to pay your water bill on time is to avoid late fees and penalties. If your payment is received after the due date, East Peoria will charge:

  • 10% late penalty on the past due balance
  • 1.5% interest per month on unpaid balances
  • Shut off water service for accounts more than 60 days past due

Clearly, it pays to pay your bill on time every month. The online and automatic options make it easier to never miss a payment due date.

Get Payment Assistance If Needed

If you’re struggling financially, East Peoria does offer some options for water bill assistance:

  • Payment plans – You may qualify for a monthly payment plan to pay down an outstanding balance over time while keeping water service active. Payment plans must be arranged with the city.

  • LIHEAP – Low Income Home Energy Assistance Program can potentially assist with water bills through their Percentage of Income Payment Plan. You must meet income eligibility guidelines.

  • Tazewell County Resource Centers – Local organizations like the Fondulac Center for Health Improvement and Tazewell County Resource Centers offer utility bill assistance programs for those in need.

Don’t hesitate to contact East Peoria City Hall at (309) 698-4715 if you anticipate having trouble paying your water and sewer bill. They can explain what options may be available. Acting quickly can help avoid service disruption.

Changes are Coming Soon to East Peoria Utility Billing

Exciting changes are coming soon that will make managing your East Peoria water and sewer account easier than ever. The city is implementing a new software system called MyGovHub that will allow customers to:

  • View real-time account balances
  • Monitor daily water usage
  • Receive notifications for leaks, high usage, and bills due
  • Pay bills online

MyGovHub will provide account visibility between billing cycles so customers can closely manage their water usage. The new customer portal is expected to launch for East Peoria utility customers in late 2022.

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East Peoria Water And Sewer Bill Pay

What You Can Do on MyGovHub

MyGovHub is more than just an application to simply pay your current utility bill online. Through MyGovHub you can:

  • Inquire on your utility billing account activity.
  • Review billing, payment and usage history over the last two years.
  • Make payments online by either debit/credit card or electronic check, at no additional charge.*
  • Enroll in paperless billing – this means you would be notified via email when your utility bill is issued instead of receiving a traditional paper bill in the mail.

* Please note that automatic payment is not available through MyGovHub, but can be set up by completing and returning the automatic payment form to the Citys Finance Department.

  • Go to the MyGovHub Homepage.
  • Create an account by providing a valid email address and a password (eight to 20 characters with one letter and one number) of your choosing.
  • Verify your email address by clicking on the link in the email sent to you by the MyGovHub system.
  • Add an account by clicking on the “Add Accounts” icon.
  • Enter your service address exactly as stated on your bill but do not include East Peoria IL, 61611. Enter your account number without any dashes.

Signing Up for Paperless Billing

Simply click on the required link under the Go Paperless section of the main overview screen. On the “My Profile” page click on the gray slide bar under the “Paperless Billing” column. Click “Submit” on the pop-up screen to change your billing preference. You will notice that the slide bar is now green and has been moved to the right. You are now signed up for paperless billing and will be notified via email when your utility bill is issued instead of receiving a traditional paper bill in the mail. You will still receive a mailed paper reminder if your bill is past due.

Pay Water and Sewer bills online

What does my East Peoria water-sewer bill Tell Me?

Your East Peoria water-sewer bill tells much more than the payment amount. Watch this short video to learn how to read the bill and see how much water is being used in your household. Save a stamp – conveniently pay water and sewer bills! The City of East Peoria continually strives to meet the needs of its residents.

How do I pay my city of Peoria utility bill?

There are multiple options for residents to pay your City of Peoria utility bill including: online, by mail, in person, and over the phone. The City of Peoria, AZ offers residents an easy and convenient method to view and pay their utility bills online.

Where can I get help paying my Peoria Water Bill?

The address is 427 W. Main St. Peoria IL 61606, dial (309) 674-8237 for information. Resources and grants for paying water bills – Low income families facing a crisis may qualify for help from the Peoria Water Payment Assistance Program. Government funding may be available to assist with water bills.

How do I pay my Peoria Heights water bill?

Book and account numbers are printed on your water bill, but the pin must be obtained by calling the Peoria Heights Water office. Click on the Pay Water Bill button in the upper right-hand corner of our website. Peoria Heights Water does not recommend using third party processors, such as Doxo, to pay your water bill.

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