How to Pay Your Ecua Bill by Phone

Paying your utility bill is an essential part of being a responsible homeowner or renter. For customers of the Emerald Coast Utilities Authority (Ecua) in Florida, paying your bill is easy and convenient with multiple options available. In this article, we’ll focus on how to pay your Ecua bill by phone.

Overview of Ecua Bill Pay Options

Ecua offers several ways for customers to pay their utility bill each month including

  • Online via the Ecua website
  • By phone
  • By mail with a check or money order
  • In person at the Ecua office or select bank locations
  • Using pre-authorized checking (PAC) to auto-draft payments

Paying online and by phone allow you to use credit/debit cards or electronic checking. For many customers, these automated options are the quickest and most convenient way to pay each month.

Benefits of Paying Your Ecua Bill by Phone

Paying your Ecua bill by phone using Ecua’s automated phone payment system provides these key benefits:

  • Convenience – No need to drive anywhere, find stamps for mailing, or worry about checks getting lost Just call anytime 24/7.

  • Speed – Phone payments can be made in just a few minutes once you provide payment info Get instant payment confirmation.

  • Flexibility – Use your credit, debit, checking account to pay. Good for one-time or recurring payments.

  • Avoid Late Fees – Phone payments can be made up until your due date to avoid late fees.

  • Payment Tracking – Your payment is automatically applied to your account and available to view online.

For many busy Ecua customers, the ease and quickness of paying by phone makes this option very appealing compared to mailing in payments or driving to the Ecua office.

How to Pay Your Ecua Bill by Phone

Paying your utility bill by phone only takes a few quick steps:

  1. Have your Ecua bill ready – You’ll need details like your account number, service address, and payment amount due.

  2. Call the Ecua payment number – Call toll-free 1-855-329-0911. This is the automated payment system.

  3. Follow the voice prompts – Listen to options, choose “Pay Bill”, then enter your Ecua account number.

  4. Confirm payment amount – The system will state your balance due, confirm this is the amount you want to pay.

  5. Enter payment info – Provide your credit/debit card number or checking account and routing details.

  6. Get payment confirmation – You’ll receive a confirmation number when the payment processes successfully.

The whole process only takes about 5 minutes! The Ecua payment line is available 24 hours a day, 7 days a week for your convenience.

One thing to note is that Ecua does charge a $1.45 convenience fee for using the automated phone payment system. This fee will be added to your payment amount automatically.

Payment Tips and Reminders

Here are some handy tips to remember when paying your Ecua bill by phone:

  • Have all your payment information ready before calling to speed up the process.

  • Know that the $1.45 convenience fee will be added to your payment amount.

  • Keep your confirmation number for reference and bill tracking purposes.

  • Double check your account balance due so you pay the proper amount.

  • Make your payment at least 3-5 days before your due date in case of processing delays.

  • You can set up recurring payments to have your bill paid automatically each month.

Paying by phone really couldn’t be much simpler. It’s an easy, fast way for Ecua customers to stay on top of their utility bills each month. No more writing and mailing checks – just call anytime and pay immediately right over the phone.

So save yourself time and hassle by utilizing the Ecua automated phone payment system. Just dial 1-855-329-0911 whenever you need to pay your bill and do it all quickly by phone. It’s the convenient, 21st century way to pay!

Ecua Bill Pay Phone Number

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How much is the water bill in Pensacola?

Minimum Monthly Charge
Usage Charge
$2.94 per thousand gallons

How do I make a payment on my Ecua Bill?

ECUA customers have the option of making a payment through KUBRA/EZ Pay via the internet or by phone. For a minimal charge by the third-party service provider ($1.45), this option allows for the convenience of making payments on an ECUA bill up to $500.00.

How much does Ecua cost?

For a minimal charge by the third-party service provider ($1.45), this option allows for the convenience of making payments on an ECUA bill up to $500.00. A one-time payment can be made by ACH, credit card or debit card with a Visa or Master Card logo.

How do I contact Ecua?

Instead, contact this office by phone or in writing. As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when the water service is turned on.

What does Ecua stand for?

This page provides information about Emerald Coast Utilities Authority. The Emerald Coast Utilities Authority (ECUA), a local government body for water and wastewater systems, provides water for about 255,884 residents living in the City of Pensacola and Escambia County area.

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