A Comprehensive Guide to Paying Your Los Alamos Utility Bill

Living in Los Alamos County comes with the convenience of having your electric gas, water wastewater, and trash services bundled into one simple utility bill from the Department of Public Utilities (DPU). However, with several payment options available, you may be wondering what the easiest way is to pay your Los Alamos utility bill each month. This comprehensive guide will walk you through the various methods to pay your DPU bill, from online payments to automatic bank drafts.

Overview of Los Alamos Utility Services

The DPU offers the following utility services to people and businesses in Los Alamos County:

  • Electricity
  • Natural gas
  • Water
  • Wastewater treatment
  • Trash and recycling collection

Charges for these services are combined into one monthly DPU bill. Usage charges vary based on metered consumption of electricity gas, and water. Base rates and trash collection fees round out your utility expenses each month.

Where to Find Your DPU Account Information

To pay your utility bill through most options, you will need your unique DPU Customer ID and Account numbers. These are printed on the upper right corner of your paper bill or can be found by logging into your online DPU account. Having these handy will allow for quick bill payment regardless of method.

Pay Online Through the DPU Website

The easiest way to pay your utility bill is through the DPU’s online self-service portal You can set up recurring payments or make one-time payments on your account by providing your DPU account details and entering credit/debit card or bank account info. Online payments can be made 24/7 for convenience

Pay Through Third-Party Websites

In addition to the DPU portal, Los Alamos utility bills can also be paid online via third-party bill pay websites like Paymentus. These also allow credit/debit cards or bank account information to be entered to pay your DPU bill. Fees may apply with third-party processors.

Pay by Phone

To pay your Los Alamos utility bill over the phone, call Paymentus at (866) 417-0694. You will need to enter your DPU account details and credit/debit card or bank account information. Phone payments can be made 24 hours a day, 7 days a week.

Sign Up for Automatic Monthly Payments

For hands-off bill payment, enroll in the DPU’s automatic payment program. Your monthly utility bills will be taken out of the bank account you specify on the due date. Fill out the Automatic Payment Authorization form with your account information and send it in.

Pay by Mail

If you prefer, Los Alamos utility bills can be paid by mailing a check or money order to:

Los Alamos County
PO Box 99
Los Alamos, NM 87544

Put your remittance stub in the envelope and mail the payment. Give it three to five business days to get to the DPU.

Pay in Person at the DPU Office

For those who prefer in-person bill payment, you can visit the DPU Customer Care Center on the first floor of the Municipal Building at 1000 Central Ave. Cash, check, credit/debit cards, and money orders are accepted.

Use the 24/7 Outdoor Dropbox

A secure drop box located in the parking lot outside the Municipal Building allows DPU bills to be paid 24/7. Payments left in the box by 5pm each day are processed by DPU the same day.

Seek Bill Payment Assistance

The DPU offers financial assistance for utility bills through the Utility Assistance Program for those in need. Both bill payment aid and donations to the program are accepted.

No matter which method you choose, paying your Los Alamos utility bill is quick and easy. Online payments, phone payments, automatic bank drafts, mail, or in-person options fit any schedule or preference. Be sure to pay by the due date each month to avoid any late fees or service disruptions.

Los Alamos Utilities Bill Pay

Are you a new DPU customer?

If you are new to Los Alamos and/or you dont have an existing utility account with us, you can request utility services by contacting the Customer Care Center representatives:

Customer Care Center Municipal Building, 1000 Central Avenue (temporarily in Suite 110), Los Alamos, NM Monday through Friday from 8 a.m. to 5 p.m.

505.662.8333 Monday through Friday from 8 a.m. to 5 p.m.

Once your utility account is active, you can use your new Customer ID and Account numbers to register and access your account online using the Utilities Self Service portal.

You must wait until your utility account with DPU is actually active before you can register online and view your information online. Simply having a Customer ID number and Account number does not necessarily mean that your utilities account is currently active. The Customer Care Center representative will be able to inform you when the account will be active in our billing system.

How do I sign up for Budget Billing through the Utilities Self Service portal?

Please visit our Budget Billing page for program details and a link to the Budget Billing form.

Los Alamos Now app is useful for Los Alamos County citizens!

What is the Los Alamos County Utility Department?

It is a department under the Los Alamos County government, owned by the community, and governed by the Board of Public Utilities. Access tools to manage your account and billings for utility service. Current rates for electric, natural gas, water and wastewater services and other fees. Pay your utilities bill your way.

What is the Los Alamos County Department of Public Utilities (DPU)?

The Los Alamos County Department of Public Utilities (DPU) is a public utility! That means DPU focuses on service and community involvement rather than profits.

Where can I Manage my utility account?

A great landing spot for managing your utility account is the DPU Services Page. Be sure to bookmark it! Take Me There! Shop to Support! DPU’s four utility mascots are available on a variety of apparel and merchandise through DPU’s store on Zazzle. All profits from sales of DPU merchandise benefit the Utility Assistance Program. Shop Now

How do I link a customer account to a utility billing account?

Pull down the dropdown box with Person ICON and select “My Account” to link a Customer Account and a Utility Billing Account. Click “link to account” to add your Customer Account. You will need your Customer ID#. Enter your Customer ID and select “Submit.”

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