Getting Support from Verizon Anytime: Store Hours, Customer Service and More

With over 100 million wireless customers across the U.S., Verizon offers a wide range of products and services for consumers and businesses. To provide helpful support whenever needed, Verizon offers various ways to connect with customer service, visit retail stores and access self-help resources online.

Whether you need to upgrade your phone, ask a billing question or troubleshoot an issue, here’s what to know about getting assistance from Verizon any day of the week and any time of day.

Verizon Store Hours

Verizon operates over 2,300 retail store locations across the United States. Store hours vary by location, but most follow this general schedule:

• Monday to Saturday: 10am – 8pm
• Sunday: 11am – 6pm

Some locations may have extended hours until 9pm or 10pm on weekdays. Hours can also differ for mall-based stores.

To find the exact hours for your nearest Verizon store:

• Use the Verizon store locator and enter your address

• Select a store and scroll down to view its hours, location details and contact information

• You can also call the local store number to confirm hours

Visiting a retail store allows you to test devices hands-on, speak with a sales rep to evaluate plans, purchase accessories and more. Stores can also assist with certain customer service needs like SIM card replacements, though more complex account issues may need to be handled by customer service.

Verizon Customer Service Hours

Verizon provides customer support by phone 24 hours a day, 7 days a week. Most non-technical issues like billing, orders and account management can be handled around the clock.

To reach Verizon customer service:

• Call 800-922-0204 toll-free anytime
• Support is also available in Spanish at 800-837-4966

Some common issues the 24/7 help line can assist with include:

• Questions about your wireless bill and charges
• Changing plans or adding new services
• Order status and shipment tracking
• Payment arrangements or billing disputes
• Suspend/restore service due to travel or non-payment
• Getting recovery info if your device is lost or stolen

For technical issues with your specific wireless device or other network services, customer service hours are:

• Monday to Sunday: 24 hours

Verizon recommends using the My Verizon app or self-help tools on their website for the quickest resolution to many technical problems. But you can always call support or chat online if you need live assistance.

Manage Your Account Online Anytime

The My Verizon website and mobile app allow customers to access billing details, make payments, change plans and manage services online 24/7.

Key account tools available anytime include:

• View/pay your current bill
• Check data usage and allowances
• Change plans or add new lines/devices
• Submit unlock request for devices
• Enable international services
• Manage Auto Pay and paperless billing
• Update account and contact info
• View order history and shipment tracking
• Request customer service call back

For quick access on the go, download the My Verizon app for iOS or Android.

Get Support via Social Media

In addition to phone and online support, Verizon customers can also connect with assistance and get questions answered on social media.

• Twitter – Verizon’s @VZWSupport team is available via Twitter to help with billing, orders, activations and general wireless support. You can send them a Tweet or DM.

• Facebook – Post questions on Verizon’s Facebook page to get a response from their social media support reps.

• Community Forums – Verizon hosts community forums where you can post questions to be answered by other customers and Verizon moderators.

Reaching out on social platforms gives you another convenient way to get help when needed.

Verizon Technical Support for Home Services

For residential Fios internet, TV and home phone customers, Verizon provides the following technical support options:

24/7 Automated Troubleshooting

• Call 800-837-4966 and use the automated system to check for service outages in your area, reset equipment and more.

Live Support Hours

• Monday to Friday: 8am – 12am
• Saturday: 9am – 11pm
• Sunday: 9am – 5pm

Chat Support

• Available 24/7 via the My Fios app and website.

Home technical issues like internet connectivity, TV picture quality and phone service problems can be addressed anytime using the self-help tools or by contacting support.

Top Reasons to Contact Verizon Support

Verizon encourages customers to reach out for assistance with any questions or issues that come up. Here are some of the most common reasons to contact support:

• Slow data speeds or dropped connections
• Billing questions or charge disputes
• Phone screen is cracked or device won’t power on
• Unable to make/receive calls or send texts
• Need help activating a new device
• Issues watching Fios TV or lost internet
• Want to upgrade or change your wireless plan
• Planning to suspend or resume service due to travel
• Shopping for new devices and plan options
• Transferring or porting your phone number

Verizon makes it easy to get answers and solutions whenever you need them. Be sure to contact the proper support team based on your specific needs:

• For billing and general wireless account support, contact 24/7 customer service.

• For technical issues with your specific device or network services, the specialized tech support team can help.

• For problems with Fios internet, TV or home phone, contact Fios technical support.

Key Takeaways on Verizon Support Options

• Store hours vary but are generally 10am – 8pm Monday to Saturday and 11am – 6pm Sunday.

• Customer service is available 24/7 by phone at 800-922-0204 for billing, orders, and general wireless account assistance.

• Technical support hours are 24/7 for wireless devices and issues. Fios home services have designated tech support hours.

• The My Verizon website and mobile app allow customers to manage their account online anytime.

• Verizon is responsive on Twitter, Facebook and community forums for additional social support.

• Contact the proper Verizon support team based on whether you need billing help, tech troubleshooting or assistance with Fios services.

With multiple ways to connect by phone, online, in stores or via social media, Verizon provides around-the-clock support so customers can get answers whenever needed.