Time Warner Cable Hours of Operation, Store Hours, and Support Hours

Time Warner Cable provides cable TV, internet, home phone, and mobile services under the Spectrum brand since its acquisition by Charter Communications in 2016. Understanding Time Warner Cable’s hours of operation for stores, customer service, and technicians can help you conveniently get sales assistance, support, and repairs.

Time Warner Cable Store Hours

Most Spectrum stores operate during regular daytime business hours on weekdays and weekends but specific hours can vary by location. Typical Time Warner Cable store hours are:

  • Monday-Friday: 9am-7pm
  • Saturday: 10am-6pm
  • Sunday: 12pm-5pm

Some locations may close an hour earlier on weekends or open later mornings. 24/7 automated kiosks are also available at certain high-traffic centers.

You can use the Spectrum store locator and select your nearest store to view its specific opening and closing hours. This also provides phone numbers and directions.

Key services at Time Warner Cable stores include:

  • Starting new service like internet, TV, or phone
  • Upgrading or changing existing services
  • Making payments or exchanging equipment
  • Picking up equipment kits for self-installation

Note that all stores require masks and may limit occupancy for health precautions. Consumers are encouraged to use Spectrum’s online and app-based self-service options when possible.

Time Warner Cable Customer Service Hours

Time Warner Cable customer service centers provide support by phone and online chat. The hours of operation are:

Phone Support

  • Monday-Sunday: 24 hours a day, 7 days a week

Online Chat Support

  • Monday-Friday: 7am-11pm
  • Saturday-Sunday: 8am-11pm

So phone support is available around the clock for service activation, technical issues, billing questions, and other needs. Online chat has large coverage with some limitations late nights and weekends.

Wait times are usually shortest in the mornings and between 8-10pm when call volumes are lower. Peak call times are around 12-5pm on weekdays when hold times can increase.

Spectrum does not generally observe federal holidays for its 24/7 phone support. The online chat may have reduced hours on major holidays like Christmas, New Years, and Thanksgiving.

Time Warner Cable Technician Hours

If a Spectrum technician needs to visit your home for new installations, service upgrades, or repairs, they typically work during normal daytime business hours with extended weekday hours:

  • Monday-Friday: 8am-9pm
  • Saturday: 9am-6pm
  • Sunday: Closed

Installations and service calls are generally made during the customer’s preferred 2-hour appointment window within the overall service hours. So you can request morning, mid-day or afternoon visits.

Note that service hours can vary by metro area and needs. 24/7 emergency repair service is available for outages or critical issues. Appointments may also be scheduled outside regular hours for an extra charge.

Spectrum observes major holidays, so installations and repairs are not available on:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Confirm your technician’s service hours when booking visits and request alternate days if holidays conflict.

Automated Support Options

Time Warner Cable offers several self-service support options that are available 24/7:

  • MySpectrum App: Manage your account, pay bills, troubleshoot issues.

  • Spectrum Support Site: Troubleshoot internet and cable TV issues, start chats.

  • Interactive Voice Recognition (IVR): Reset passwords or access account.

  • Outage Map: Check service outages in your area.

  • Wi-Fi Hotspots: Access free public hotspots around your city.

So for minor issues like checking your bill, resetting your modem, or basic how-to questions, you can use automated tools any time without having to call support.

Time Warner Cable Business Class Hours

For small and medium businesses, Time Warner Cable provides dedicated internet, phone, TV, and managed IT solutions under Spectrum Business. The support hours are:

Business Phone Support

  • Monday–Friday: 7AM to 10PM
  • Saturday–Sunday: 8AM to 5PM

Business Technical Support

  • Monday–Friday: 24 hour support
  • Saturday–Sunday: Support by third-party dispatch

So businesses receive extended weekday support coverage plus 24/7 technical support. Visit Spectrum Business for more details.

Key Things to Know About Time Warner Cable Hours:

  • Store hours are typically 9am-7pm on weekdays, 10am-6pm Saturdays, and 12pm-5pm Sundays. Hours can vary by location.

  • Phone support is 24/7. Online chat is available 7am-11pm weekdays and 8am-11pm weekends.

  • Technician service hours are Monday-Friday 8am-9pm and Saturday 9am-6pm by appointment. Emergencies have 24/7 on call support.

  • Major holidays are observed for technicians, chat support, and stores. Phone support remains open.

  • Automated online and app-based self-service options are available 24/7.

  • Spectrum Business provides extended weekday and 24/7 technical support.

Knowing Time Warner Cable Spectrum’s hours of operation allow you to conveniently purchase new services, upgrade accounts, troubleshoot issues, and schedule appointments during opening times that fit your schedule. Take advantage of after hours automated support for quick assistance any time.

More Resources on Time Warner Cable Hours and Support


What is the difference between Spectrum and Time Warner Cable?

Is Spectrum part of Time Warner Cable? Back in 2015, Charter Communications (Spectrum’s parent company) merged with Time Warner Cable and regional ISP Bright House Networks. Time Warner Cable is now part of the Spectrum and Charter umbrella of companies.

Is Spectrum the new Time Warner Cable?

With Charter’s acquisition of Time Warner Cable in May 2016, the service was rebranded as “Spectrum Internet” on September 20, 2016.

What locations can I pay my Spectrum bill at?

Additional businesses in your area area (Western Union, MoneyGram, Walmart or Schnucks Supermarkets) may accept Spectrum payments. Each third-party payment center has its own specific rules regarding payments, fees, etc., but all follow standard policies.

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