How to Pay Your Horn Lake Water Bill: A Complete Guide

Living in Horn Lake, MS? Then paying your monthly water bill to the city is an essential task. But what are your different options to pay a Horn Lake water bill conveniently and on time? In this comprehensive guide, I’ll explain the payment methods – online, phone, mail, drop box and in-person.

Overview of Horn Lake Water Bills

First, let’s review some key facts about Horn Lake water bills:

• Water bills are issued monthly by the city’s Utilities Department. They charge for your water usage.

• Bills are due by the 15th of each month. Late fees apply if not paid on time.

• The city offers various payment options – online, phone, mail, drop box and in-person

• You can view payment history and manage bills through the online customer portal.

• Payment assistance programs are available for those unable to pay

Now let’s look at how to pay your Horn Lake water bill using the different payment methods.

Paying Your Water Bill Online

The fastest and most convenient way to pay your Horn Lake water bill is online:

1. Go to msezpay.com. This is the city’s online payment processor.

2. Enter your 10-digit Horn Lake Utilities account number and email address.

3. Choose a one-time payment or recurring auto-pay. Enter your payment info.

4. Submit the payment and you’ll get a confirmation email with receipt.

Paying online allows 24/7 bill payment access from your computer or mobile device. You can also go paperless.

Paying Your Water Bill by Phone

To pay your Horn Lake water bill by phone:

1. Have your 10-digit account number ready.

2. Call the Utilities Department at 662-393-0249 during business hours.

3. Inform the clerk you want to make a payment and provide your account details.

4. Enter your payment information into the automated system.

5. Your payment will process instantly. Make note of the confirmation number.

Paying by phone is quick if you don’t want to wait in line at City Hall. Just call during open hours.

Paying Your Water Bill by Mail

To pay your water bill by mail:

1. Fill out the payment stub from your latest bill.

2. Write your check payable to City of Horn Lake for the Total Due amount.

3. Mail the stub and check to:

City of Horn Lake Utilities
3101 Goodman Rd. West, Suite A
Horn Lake, MS 38637

1. Allow 5-7 days for processing. Send at least 10 days before the due date.

While slower, paying by mail gives you a paper record. Just make sure to pay on time.

Using the Drop Box

For after hours payment, use the drop box:

1. Fill out your payment stub and enclose a check or money order.

2. Place your payment in the drop box outside the Utilities Department entrance.

3. Payments in the box by 8 AM are processed same day. Otherwise, next business day.

4. Get a receipt by writing your address on the envelope.

The 24/7 drop box lets you pay on weekends or evenings. But don’t use cash.

Paying Your Bill In Person

To pay in person at City Hall:

1. Bring your bill stub and cash, check or money order to the Utilities Department.

2. The address is 3101 Goodman Rd West, Horn Lake, MS 38637.

3. Get a printed receipt immediately when paying at the office.

4. Office hours are 8 AM – 5 PM, Monday through Friday. Closed weekends.

Paying in-person gives instant payment processing and a receipt during regular hours. But expect lines at month-end.

Signing Up for Auto-Pay

For hands-free bill payment, enroll in auto-pay:

1. Download the auto-pay form from the city website.

2. Complete the form with your account and payment details.

3. Return the signed form to the Utilities Department.

4. Your bill will now be paid automatically each month on the due date.

With auto-pay, you don’t have to remember to pay each month. Your bill gets handled automatically.

Avoiding Late Fees and Shutoff

Avoid penalties by paying your water bill on time:

• Mark your calendar with each month’s due date, typically the 15th.

• Set up text/email reminders so your bill doesn’t slip your mind.

• If unable to pay, call immediately and request an extension.

• Apply for assistance if eligible. Don’t let an unpaid bill pile up.

Paying on time prevents late fees, collections notices and water service interruption.

Getting Payment Assistance

If struggling to pay your water bill, Horn Lake offers programs to help:

• Request a payment arrangement with delayed due dates.

• Inquire about the city’s low-income payment assistance.

• Find local charities providing bill aid for residents in need.

• Call 211 to get connected to state and federal assistance programs.

Don’t let an unaffordable water bill spiral – seek help early to maintain service.