How to Pay Your Liberty Utilities Bill in Missouri

Paying your utility bill on time each month is an important part of being a responsible homeowner or renter. For customers of Liberty Utilities in Missouri, there are a variety of options to pay your gas, electric or water bill conveniently.

Liberty Utilities provides natural gas service to nearly 320,000 customers in Missouri. They have service territories in over 80 communities across the state. Some of the major cities served include Hannibal, Cape Girardeau, Poplar Bluff, Moberly, Butler and more.

If you recently moved to a home in Missouri that is served by Liberty Utilities, you will need to establish service in your name. This involves contacting Liberty Utilities and providing information to start an account. You will likely have to put down a deposit if you have not had prior service with them.

Once your account is setup, you will receive monthly bills that need to be paid by the due date. Here is an overview of the various ways Liberty Utilities customers in Missouri can pay their bill

Pay Online

The easiest and most convenient way for most customers to pay their Liberty Utilities bill is online. You can make a one-time payment or setup recurring automatic payments on their website.

To get started, you first need to create an online account on the Liberty Utilities website. This is free to do. You can then login anytime to view your account details and make payments.

There are two ways to pay online:

• Credit/debit card – All major cards are accepted including American Express, Discover, Mastercard and Visa. You can enter your card details and pay your bill immediately in just a few clicks.

• Checking account – Provide your checking account number and routing number to make a payment directly from your bank account.

The online payment system is secure and will safely store your payment information if you elect to setup automatic recurring payments. Paying online also allows you to access your latest bill and see your account balance and payment history.

Pay by Phone

Liberty Utilities gives customers the option to pay over the phone using their automated payment system. You can call anytime 24/7 and make a payment using a debit card, credit card or checking account.

To use the automated phone payment system, call 1-855-872-3242. You will be prompted to enter your 10-digit account number and access code. Then follow the voice instructions to make your payment using a card or bank account.

This automated system is useful if you prefer talking to an actual person when making payments. The downside is you have to go through the prompts instead of just entering your details online which is quicker.

Pay by Mail

Paying your utility bill by mail is still a sensible option for some customers. It does require you to have checks or money orders handy as well as stamps to mail in your payment. But it only takes a few minutes to fill out the payment slip and drop it in the mailbox.

To pay by mail, just write your check or obtain a money order made payable to Liberty Utilities. Write your account number on the payment and use the return envelope included with your bill. The mailing address is:

Liberty Utilities – Missouri
PO Box 75660
Chicago, IL 60675-5660

Be sure to allow 3-5 business days for your mailed payment to reach Liberty Utilities and be processed. Payments received after the due date will incur a late fee.

Pay in Person

For those who prefer to pay bills in person, Liberty Utilities offers a few different options:

• Authorized payment locations – There are hundreds of authorized payment agents in Missouri where you can pay your Liberty Utilities bill in person for free. These locations include Hy-Vee stores, Schnucks, Price Chopper, Dillon’s, Walmart and more.

• Walk-in centers – Liberty Utilities operates over 5 walk-in customer service centers in Missouri where you can pay your bill in person with cash, check or money order. Locations are in Hannibal, Butler, Caruthersville, Kirksville and other cities.

• Liberty office – You can go directly to the Liberty Utilities main office in Joplin, Missouri to pay your bill at the front desk during business hours.

When paying at any in-person location, you will need your paper bill or account number. For authorized pay agents, be sure to confirm they accept Liberty Utilities payments before going. There may be fees at some locations. The Liberty walk-in centers and office do not charge convenience fees.

Payment Plans and Assistance

If you are having trouble paying your Liberty Utilities bill on time, it is important to contact them right away to discuss payment plan options before service is disconnected. They offer flexible payment arrangements for customers in need.

Liberty Utilities also partners with Salvation Army and other agencies to provide bill payment assistance programs for low income households. You can inquire about eligibility for utility bill financial aid if you are struggling with payments.

They may also be able to set you up on a balanced or budget billing plan where you pay a fixed amount each month to avoid seasonal spikes in your utility bills.

Avoid Late Fees and Disconnection

To avoid late fees and possible disconnection for non-payment, be sure to pay your Liberty Utilities bill in full by the due date each month. Keep in mind your payment must be received by the due date, so allow 3-5 days for mailed payments.

If your service does get disconnected, you will have to pay a reconnection fee that is usually much higher than the late fee. Plus, service interruption can be a big inconvenience.

Signing up for paperless billing and automated payments can help you never miss a payment. Liberty Utilities offers text and email reminders when bills are ready and due dates are approaching. Taking advantage of one of the many payment options above makes it easy to pay on time.

Contact Liberty Utilities Customer Service

If you need help with your Liberty Utilities account in Missouri or have questions about your bill or payment options, contact their customer service department:

Phone: 1-855-872-3242

Online: https://missouri.libertyutilities.com/contact-us/

Their team is available to assist customers Monday thru Friday from 7:30am to 6:30pm. You can also email them anytime for help.

Staying current on your natural gas or electric account with Liberty Utilities is important. Use one of the payment methods above that works best for you to pay your bill on time and avoid any service disruptions.