Paying your water bill in Mary Esther, FL just got a whole lot easier thanks to the city’s online bill pay system. As a resident of this charming coastal town, you can now view and pay your utility bills entirely online without having to mail payments or visit City Hall.
In this post I’ll walk you through everything you need to know about paying your Mary Esther water bill online so you can skip the hassle and pay from the comfort of your home.
Why Pay Your Water Bill Online?
Here are some of the biggest benefits of paying your Mary Esther water bill online:
-
It’s fast and convenient – Skip the drive and waiting in line at City Hall Pay in your pajamas at home in just a few clicks!
-
Avoid late fees – Online payments post instantly, so you don’t have to worry about a bill getting lost in the mail. You can pay up until 11:59pm on the due date to avoid late fees.
-
Look at your payment history—Your online account keeps 18 months of payment history, which makes it easy to see old bills.
-
Auto-pay options – Set up recurring payments from your bank account or credit card so your water bill gets paid automatically each month. One less thing to remember!
-
Paperless billing – Reduce clutter and go green by opting out of paper bills and viewing your statements electronically instead.
-
Safe payments: The online system encrypts your data using standard methods in the business world to keep it safe.
It is clear that the easiest way to pay your Mary Esther water bill is to do it online. Now let’s look at how to sign up.
How to Pay Your Mary Esther Water Bill Online
Follow these simple steps to start paying your water bill online with the City of Mary Esther:
1. Set up an online account
First, you’ll need to register for an online account on the City of Mary Esther website. Here’s how:
-
Go to cityofmaryesther.com/online-bill-pay and click “Utility Billing System Registration” under Related Documents.
-
Complete the registration form with your account and contact information. You’ll need your 10-digit utility account number from a recent bill.
-
Agree to the terms and conditions and click Submit.
-
Check your email for a verification link and click it to activate your account.
Once your account is verified, you’re ready to log in and pay your bill!
2. Log into your online account
Visit cityofmaryesther.com/online-bill-pay and enter your email and password to log into your account.
You’ll see a dashboard with your current account balance, past bills, and payment options.
3. View and pay your bill
To pay your current bill, click “Pay Now” on the dashboard or click into your latest bill under “Bills” to view details.
On the payment page, enter your payment amount and select whether you want to pay by credit card, debit card, e-check, or automatic bank draft.
Enter your payment information and submit the payment. You’ll receive a confirmation email with your payment details.
And that’s it – your water bill is paid online! The payment will instantly post to your account so you don’t have to worry about late fees.
Other Ways to Pay Your Mary Esther Water Bill
If you don’t want to pay online, the City of Mary Esther offers a few other bill payment options:
-
By phone – Call 850-243-3566 to pay by credit/debit card over the phone.
-
Drop box – Place a check or money order in the secure drop box located in the City Hall parking lot at 195 Christobal Road North. No cash.
-
In person – Visit City Hall at 195 Christobal Road North during business hours, Monday-Friday 8am-5pm.
-
By mail – Mail your check or money order to City of Mary Esther, 195 Christobal Road North, Mary Esther, FL 32569. Make sure it arrives by the 15th to avoid late fees.
No matter which option you choose, paying your water bill on time means avoiding penalties and keeping the water flowing – something we can all appreciate in the Florida heat!
Frequently Asked Questions about Mary Esther Online Bill Pay
If you’re new to paying your water bill online in Mary Esther, you probably have some questions. Here are answers to some of the most frequently asked questions:
How much does it cost to pay online?
Paying your water bill online is completely free – no convenience fees or other charges from the City of Mary Esther.
When will my online payment post to my account?
Online payments post instantly, so you’ll see the payment on your account right away.
Can I set up automatic monthly payments?
Yes! You can set up auto-pay through your bank account (e-check) or credit/debit card when logged into your online account.
What if I forget my online account password?
No problem – just click “Forgot Password” on the login page and you’ll receive an email with reset instructions.
Is the online payment system secure?
Absolutely. The city uses industry-standard encryption and security measures to keep your data safe.
Can I see previous water bills and payment history?
Your online account stores 18 months of billing and payment history, so you can easily look up past bills and payments.
Who do I contact for help with online bill pay?
If you need assistance, call the Mary Esther Utility Billing department at 850-243-3566 or email [email protected]. The friendly staff is happy to help!
Water & Sewer Bills
Water meters are read during the middle of the month, and bills are issued by the first day of each month. If you do not receive your bill, please call the office at 850-243-3566, ext. 115 or email Utility Billing.
Payment Options
- Online
- Auto Pay Services
- By Phone Pay with Visa, MasterCard, Discover, or debit/credit card
- Drop Box The secure payment drop box is located in the Mary Esther City Hall parking lot at 195 Christobal Road North. The drop box is intended for checks and money orders only. No cash, please.
- In Person 195 Christobal Road N Mary Esther, FL 62569 Monday through Friday from 8 a.m. to 5 p.m.
- By Mail Please be sure to reference your service address on the check or money order and mail it to: City of Mary Esther 195 Christobal Road N Mary Esther, FL 32569
Bills are issued by the first day of each month and due twenty-five (25) days from the date of issuance. The bill is considered past due and will incur a 10% late fee if payment is not received by 4:30 p.m. on the due date.
If left unpaid, the next bill will include a notice of delinquency. The notice shall inform the account holder that a delinquency processing fee will be assessed and, service may be terminated, if the past due balance is not paid within ten (10) days of the date of issuance. Additional courtesy notices may be provided by phone, email, or text.
On July 5, 2022, the City Council adopted a policy and procedures handbook for utility services. The handbook includes information concerning the rights and responsibilities of customers, utility application requirements, operational and billing policies. A copy of the handbook is available below: