Convenient Ways to Pay Your Metropolitan St. Louis Sewer District Bill

Paying your water/sewer bill on time is an important responsibility for any homeowner or renter. The Metropolitan St. Louis Sewer District (MSD) offers several convenient payment options to fit different needs and preferences. In this article, we’ll explain the different ways you can pay your MSD bill so you can choose the method that works best for you.

Online Bill Pay

The fastest, easiest way to pay your MSD bill is online through MSD’s website. You can make secure online payments any time of day or night using MSD’s SmartPay system.

To start using SmartPay, you’ll need to create an online account on the MSD website. You can then store your payment information and set up automatic recurring payments so your bill gets paid on time without you having to think about it

With SmartPay, you can pay your MSD bill using:

• Debit or credit card (Visa, Mastercard, Discover, American Express)
• Electronic check from your bank account

When you pay online, you’ll receive an email confirmation with your payment details You can log in anytime to view your payment history and manage your account.

Paying online through SmartPay is convenient, secure, and lets you skip the postage and hassle of mailing a check. It’s our top recommended payment method for MSD customers looking for an easy bill pay experience.

Pay by Phone

If you prefer to speak with someone directly, you can pay your MSD bill over the phone by calling 1-866-281-5737. The MSD billing contact center agents can take your payment using electronic check or debit/credit card.

Calling in your payment is quick and convenient. Just make sure to have your account number handy so the agent can easily pull up your billing information.

The call center is open Monday – Friday from 8:30am to 5:00pm. So if you need to pay your bill during normal business hours, paying by phone is a solid option.

Pay by Mail

Paying your MSD bill by mail is a traditional, straightforward option. Simply write a check or money order for your total due, include your payment stub from the bill, and mail it in the return envelope provided.

Payments should be mailed to:

Metropolitan St. Louis Sewer District
P.O. Box 437
St. Louis, MO 63166-0437

Be sure to mail your payment several days before the due date listed on your bill to ensure it arrives on time. Late payments may incur additional fees.

Mailing a paper check gives you a physical payment record. Just make sure to hold on to your cancelled check or bank statement showing the bill payment went through.

Pay in Person

You can pay your MSD bill in person at either the MSD headquarters or at authorized payment locations around St. Louis.

To pay at MSD headquarters:

Metropolitan St. Louis Sewer District
2350 Market Street
St. Louis, MO 63103

Hours: Monday – Friday, 8:30am – 4:00pm

There is also a drop box available 24/7 outside the building entrance if you need to drop off payment after hours.

You can also pay your MSD bill in person at nearly 200 authorized payment locations in the St. Louis area, including some grocery stores, pharmacies, credit unions, and more.

Paying in person allows you to take care of your bill payment during your regular errands. Just be aware that most locations only accept cash or check – not credit/debit cards.

Payment Assistance Programs

If paying your MSD bill is a financial hardship, you may qualify for a reduced rate through one of MSD’s assistance programs:

• The Customer Assistance Program offers a 50% rate reduction for low income residents.

• Special payment plans or extensions may be available if you’re unable to pay the full amount due.

Contact the MSD billing department at 1-866-281-5737 to learn more about bill payment assistance options. Qualified customers can significantly reduce the cost of their MSD service.

Avoid Late Fees and Disconnection

No matter which payment method you use, the key is to pay your MSD bill in full and on time every month. Late or missed payments can lead to penalties like:

• Late payment fees – currently 10% of your balance

• Disconnection of service – for customers 60+ days past due

• Tax liens – for severely delinquent accounts

Setting up autopay through SmartPay is the best way to avoid late fees. But if you do miss a payment, contact MSD right away to discuss your options and avoid further issues.

Choose the Best MSD Bill Pay Method for You

Paying your water/sewer bill on time every month is an important responsibility. With so many payment choices, MSD makes it easier to take care of this essential task. Don’t hesitate to contact the billing department if you have any other questions about paying your MSD bill.