Convenient Ways to Pay Your Msd St. Louis Sewer Bill

Paying your sewer bill on time is an important responsibility for homeowners and residents in the St. Louis area. The Metropolitan St. Louis Sewer District (MSD) provides wastewater and stormwater management services to over 1.3 million customers in the city of St. Louis and nearly all of St. Louis County. As the service provider, MSD relies on customers to pay their sewer bills regularly so they can continue operating effectively.

Fortunately, MSD offers several convenient payment options to fit different needs and preferences. In this article, we’ll provide an overview of MSD billing and highlight the various ways you can pay your sewer bill.

Understanding MSD Billing

MSD bills residents in the service area on a monthly basis Bills are typically sent out at the beginning of each month and payment is due by the 28th.

The amount charged on MSD bills is based on water usage. For customers with a water meter, the sewer charge is calculated as a percentage of the water used. For unmetered customers, the bill is a flat rate based on things like property type, number of fixtures, and winter averaging.

In addition to wastewater charges, MSD bills also include stormwater charges. This fee helps pay for infrastructure to manage stormwater runoff and flooding.

If you ever have questions about the charges on your bill, you can contact MSD customer service for help interpreting it.

Paying Online

The fastest and most convenient way to pay your MSD bill is online through the MSD customer portal. To pay online, you’ll first need to create an account on the MSD website. Once your account is set up, you can log in each month to view your balance and make a payment.

Online payments can be made with a bank account, credit card, or debit card. MSD accepts Visa, Mastercard, Discover, and American Express. You can opt to make one-time payments each month or set up recurring payments so your bill is automatically drafted.

Paying online saves you the time and hassle of mailing payments. It also gives you peace of mind knowing your payment was received on time.

Paying by Mail

If you prefer not to pay online, MSD does accept bill payments by mail. Your monthly bill will include a payment stub that you can detach and send along with a check or money order. Be sure to mail your payment at least 7-10 days before the due date to ensure it arrives on time.

Payments should be mailed to:

Metropolitan St. Louis Sewer District
P.O. Box 437
St. Louis, MO 63166-0437

One downside to paying by mail is that it takes longer to process and you don’t have a confirmation that the payment was received. However, it can be a good option if you aren’t comfortable paying bills online.

Paying by Phone

MSD offers a 24/7 automated phone system that allows you to pay your bill over the phone. To use the phone payment system, call 1-866-281-5737. You’ll need to have your account number handy.

After dialing in, you can make a payment using a bank account, credit card, or debit card. The system will guide you through the steps to enter your payment info. One advantage of phone payments is getting instant confirmation that your payment went through successfully.

Paying in Person

You can also pay your MSD bill in person at one of their customer service offices:

Metropolitan St. Louis Sewer District
2350 Market Street
St. Louis, MO 63103

Office hours are Monday-Friday from 8:30am to 4:00pm. MSD accepts cash, checks, and money orders. There is also an after-hours drop box where you can leave your payment envelope anytime.

If going downtown isn’t convenient, you can also pay at one of nearly 200 authorized payment locations around St. Louis. These are typically grocery stores, pharmacies, check cashing outlets, and other retailers that have bill pay services. Payment amounts under $500 can be paid at these locations for a small fee.

Assistance Programs

MSD offers billing assistance programs for customers who qualify. The Customer Assistance Program provides a 50% discount on sewer bills for low-income residents. There are also aid programs for seniors and people with disabilities. Contact MSD to learn more about eligibility and applying for these programs.

Avoid Late Fees

To avoid late fees, it’s important to pay your MSD bill by the due date each month. Late fees are 1.5% of the unpaid balance. If a bill goes unpaid for multiple months, additional penalties can be charged and services may be disrupted.

Setting up recurring online payments is a great way to stay on track each month. You can also sign up for bill reminders by email, text, or phone. MSD wants to help customers pay on time, so reach out if you need assistance getting on a payment plan.

Having reliable wastewater and stormwater management services is essential for every home and business. Paying your MSD bill not only meets an obligation, but helps fund important infrastructure projects that benefit the St. Louis region.

With convenient options like online, phone, mail, and in-person payments, Msd St. Louis makes it simple to pay your sewer bill. Reach out to their customer service team if you ever have questions about your account or need help making a payment. Staying current on your bill ensures seamless service and helps MSD continue enhancing our sewer systems.