How To Pay Your National Grid Bill By Phone

Paying your National Grid bill over the phone is a convenient way to make sure your payment gets made on time each month. With National Grid’s automated pay by phone system you can quickly pay your gas or electric bill without having to speak with a representative.

In this comprehensive guide we’ll walk through everything you need to know to easily pay your National Grid bill by phone.

Overview of National Grid’s Pay By Phone System

National Grid has an automated phone system that customers can use to pay their bills at any time by calling in. Here’s an overview of how it works:

• Call the National Grid pay by phone number for your region.

• Enter your 10-digit National Grid account number when prompted.

• The automated system will state your current balance due.

• Choose to pay in full, select a different payment amount, or make a partial payment.

• Provide your bank account information or debit/credit card number.

• Receive a confirmation number at the end of the call.

The entire process takes just a few minutes. It’s a fast, simple way to pay your bill without waiting to speak to an agent.

When To Pay Your National Grid Bill By Phone

There are a few situations when paying your National Grid bill by phone makes sense:

• Your due date is approaching and you want to ensure on-time payment.

• You don’t have online bill pay access or prefer not to pay bills online.

• You need to make a last-minute payment to avoid late fees or service interruption.

• You are traveling or don’t have online account access.

The phone payment option is especially useful for urgent last-minute payments since the automated system is available 24 hours a day, 7 days a week.

Information Needed To Pay By Phone

Before calling to pay your National Grid bill, make sure you have these key details handy:

• National Grid account number – The 10-digit number is required to access your account.

• Zip code – Your zip code may be needed for account verification.

• Payment method – Have your bank account or debit/credit card ready.

• Amount to pay – Decide if paying in full, partial, or other amount.

With this information in front of you, the payment process will be quick and easy.

Step-By-Step Guide To Pay By Phone

Follow these simple steps:

1. Call the pay by phone number: Upstate NY: 1-800-642-4272 | Massachusetts: 1-800-322-3223

2. Enter your 10-digit account number when prompted.

3. Input your zip code if asked for account verification.

4. Hear your outstanding balance. Choose pay in full, another amount, or partial payment.

5. Provide payment information from your bank account or card.

6. Listen to the confirmation number at the end of the call for your records.

And that’s all there is to it! The automated phone system makes paying your utility bill fast and hassle-free.

Payment Methods Accepted

National Grid accepts the following payment methods when you pay by phone:

• Checking or savings account – Have your routing and account numbers ready.

• Debit or credit card – Major cards like Visa, Mastercard, Discover, and American Express are accepted.

You cannot pay by other methods like cash, PayPal, or money order over the automated phone system.

What To Do If You Have Trouble Paying By Phone

The pay by phone process normally goes smoothly. But if you run into issues:

• Verify your account number and zip code were entered correctly.

• If your payment won’t go through, check that your bank/card information is right.

• For errors, try hanging up and calling again to restart the process.

• Stay on the line if you need assistance from a National Grid agent.

You can also manage your account and pay online or visit an authorized National Grid payment location if the phone system is giving you trouble.

Benefits of Paying Your Bill By Phone

Along with the convenience, paying by phone offers several advantages:

• Quick payment – No waiting to speak with a representative.

• Available 24/7 – Pay any time of day or night.

• Avoid late fees – Easily make last-minute payments.

• Pay from anywhere – Call from home, work, or while traveling.

• Payment confirmation – Get a confirmation number for your records.

• Earn rewards – Use a rewards credit card to pay and earn perks.

When you need to pay quickly and easily, use National Grid’s automated pay by phone system.

Other Ways To Pay Your National Grid Bill

In addition to paying by phone, National Grid offers these other payment options:

• Online – Log into your account at www.nationalgridus.com to pay electronically.

• National Grid app – Download the app to pay on your mobile device.

• In person – Visit an authorized National Grid payment location.

• By mail – Mail a check or money order to the payment address on your bill.

• Your bank’s bill pay – Use your bank’s online bill pay service.

• Auto-debit payments – Set up recurring automatic payments from your bank account.

Select the payment method that is most convenient based on your needs each billing cycle.

Frequently Asked Questions About Pay By Phone

Here are answers to some common questions about paying your National Grid bill by phone:

What are the pay by phone numbers?

Upstate NY: 1-800-642-4272 | Massachusetts: 1-800-322-3223

What utility bills can I pay by phone?

You can pay your National Grid gas and electric bills.

Is there a fee to use the pay by phone system?

No, National Grid does not charge a fee to use the automated phone payment system.

When is the phone system available?

You can use the automated system 24 hours a day, 7 days a week.

Do I need to set up an account first?

No, you just need your 10-digit National Grid account number.

Can I get a confirmation number?

Yes, you will receive a payment confirmation number at the end of the call.

Paying your utility bills doesn’t get much easier than National Grid’s pay by phone option. Give it a try next time your due date approaches!