Handling monthly bills is part of adulthood, but paying them doesn’t have to be a chore Nashville Electric Service (NES) offers a variety of convenient payment options to fit any schedule or preference Whether you want to pay online, over the phone, by mail, or stop by in person, NES has a solution. Read on for a comprehensive guide to paying your electric bill with Nashville’s local power company.
Overview of NES Bill Pay
NES provides electricity to more than 400,000 customers in Nashville and the surrounding area. Residential bills are issued monthly and payment is due within 21 days of the statement date. As a municipal utility, NES is owned by the city rather than private investors. This helps keep rates affordable for Nashville homes and businesses.
When your NES bill arrives, you’ll want to pay promptly to avoid late fees or service interruptions. But you have choices in how you pay
- Online through your NES account
- By phone using the automated system
- Mail in a check or money order
- Stop by the NES office downtown
- Visit authorized payment locations around Nashville
Below we’ll explore these bill pay options in more detail, along with money-saving programs, payment assistance, and account management resources available from NES.
Paying Your NES Bill Online
For fast and easy bill payment, thousands of customers opt to pay online using their My Account dashboard on the NES website or mobile app. After creating a free My Account, you can:
- Check your balance – See current and past monthly statements.
- Make instant online payments – Use your bank account, credit card, Apple Pay, PayPal, or Venmo to pay your bill immediately.
- Go paperless – Opt for e-statements rather than mailed paper bills.
- Set up AutoPay – Schedule automatic monthly payments from your bank account.
Online payments post to your account quickly, often within an hour if submitted before 5 p.m. CST. While convenient payment providers like PayPal do charge a small transaction fee, there are no fees for direct bank account payments made through your My Account.
Paying by Phone
Don’t want to log in online? The NES automated phone system lets you pay your bill conveniently by calling 615-736-6900. Have your NES account number handy and follow the prompts to use either your credit/debit card or checking account. As with online payments, third-party fees around $2 may apply.
Mailing in Your Payment
If you prefer to pay the old-fashioned way, NES still accepts mailed check or money order payments. Simply send your payment stub along with a check in the return envelope provided with your monthly paper bill. Standard mail takes 5-7 days to reach the payment processing center, so mail your check at least that long before the due date to avoid late fees.
Checks can be mailed to:
Nashville Electric Service
PO Box 305099
Nashville, TN 37230-5099
Just be sure to include your payment stub from your statement to allow proper account crediting.
Paying in Person
For those who prefer paying bills face-to-face, you have two options:
At the NES Office – Visit the NES office located at 1214 Church Street in downtown Nashville. Friendly tellers can take your payment in cash, check, or money order from 8am to 4pm weekdays.
At Authorized Retailers – Kroger and Walmart stores around Nashville allow you to pay your NES bill in person with either cash or money order. Just present your NES account number. A small service fee may apply.
You can also use one of NES’ payment kiosks located outside their office or around Nashville 24/7. These self-service machines accept cash, cards, or e-check payments.
Account Management and Online Tools
Creating a My Account on the NES website gives you access to useful account management features:
- Monitor daily energy use and compare with previous weeks or months
- Analyze your electricity costs room-by-room
- Review payment history and statements
- Update billing and contact information
- Set usage alerts and notifications
You can also use My Account to enroll in NES programs like AutoPay, Budget Billing, or paperless billing. Manage all aspects of your account easily online or via the NES app.
Bill Assistance Programs
If you’re facing financial hardship and struggling to cover your monthly NES bill, assistance is available. Programs like Project Help or NES Helps can provide bill payment relief. Contact NES or call 211 to be connected with state and federal utility assistance programs for which you may qualify. Discounts are also offered for seniors and military families.
For low-income customers, NES collaborates with community action agencies to help you save money through free home efficiency improvements. Sign up for a no-cost energy assessment and weatherization upgrades to reduce your power usage and monthly bills.
Choosing the Best Payment Method for You
When deciding how to pay your NES electric bill each month, consider what’s most convenient for your needs:
- Online – Fast and simple for tech-savvy customers. Avoid fees through bank account payments.
- Phone – Easy for anyone, but third-party fees apply.
- Mail – Reliable way to pay with check or money order. Remember to mail a week before your due date.
- In person – Allows payment on your schedule at the NES office or retailers. Fees possible.
- AutoPay – Set and forget bill payments directly from your bank account on your due date.
Look into money-saving or assistance programs too if needed. Contact NES anytime you have questions or want help managing your electric account.
5 Tips for Paying Your NES Bill
Follow these tips for stress-free bill payment with Nashville Electric Service:
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Go paperless – Save trees and clutter with online-only e-statements through My Account.
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Pay early – Submit mailed or online payments at least 5 days before your due date to avoid late fees.
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Enroll in AutoPay – Set up automatic monthly payments from your bank account to ensure on-time payment.
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Watch for fees – Online and phone payments are convenient but may incur third-party transaction fees.
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Check for discounts – See if you qualify for senior, military, low-income, or energy efficiency bill discounts.
Managing your monthly utility bills doesn’t need to be a hassle. Pay your NES bill through the method that fits your lifestyle using these tips. Reach out to NES anytime you have account or payment questions.
Frequently Asked Questions About NES Bill Pay
Confused about how to manage payments for your Nashville electric bill? Here are answers to some commonly asked questions:
What payment options does NES offer?
You can pay your NES bill online, by phone, by mail, in person, or using AutoPay bank withdrawals. Each method has different benefits and potential fees to consider.
When is my NES bill due?
NES bills are due within 21 days of the monthly statement date. Pay promptly by the due date listed to avoid late fees being applied.
Is there a fee to pay online?
Paying through your My NES Account with bank account direct debit is fee-free. But third parties like PayPal or the NES phone pay system charge around $2 per transaction.
When can I pay my bill in person?
You can visit the NES office weekdays 8am – 4pm or retailers like Kroger anytime to pay in cash. Payment kiosks also allow in-person payment 24/7.
What if I’m struggling to pay my bill?
Contact NES about enrolling in bill assistance programs or call 211 to be connected with state and federal utility assistance resources if you need help.
How do I set up AutoPay?
Login to your My Account, click on AutoPay under Billing & Payments and enroll your bank account. Your bill will now be paid automatically each month on the due date.
Paying your electric bill doesn’t need to be a hassle. Choose the NES payment method that fits your lifestyle and use their online tools to monitor usage and manage your account.
Paying Your NES Bill With Ease
As Nashville’s primary electric provider, NES strives to make bill payment as simple and flexible as possible. With options to pay online, over the phone, by mail, or in person, you can choose the method that suits you best each month. Plus, convenient features like AutoPay and paperless billing save you time and hassle.
Review your payment choices and enroll in NES programs that fit your needs. And be sure to check if you qualify for any cost-savings assistance. Contact customer support if you have any questions
Stay Informed with NES Outage Map
With the NES outage map, you can always stay informed about the current state of your power. You can easily view any disruptions in your area and their estimated time of resolution, allowing you to plan accordingly and minimize the impact of the outage on your daily life or business operations. Furthermore, the map provides an easy way to detect any suspicious activity on the power lines in your area and allow you to take action to ensure your safety.
Nashville Electric Service has been providing reliable power to the area for over 100 years and continues to strive to provide the best service possible. With the outage map, they provide their customers with an easy to use tool to stay informed of any outages in their area. Whether you are looking to stay up to date with the latest news or just want to make sure your power is secure, the NES outage map has you covered.
How to Check the Nashville Electric Service| NES Power Outage Map
The Nashville Electric Service| NES Power Outage Map is available on the NES website at https://www.nespower.com. To check the map, simply visit the website and click on the Outage Map tab at the top right corner of the page.
This map will show you an overview of the current power outages that have been reported in your area. You can zoom in to see more detail about the affected areas. You can also use the filters on the map to narrow down the type of outage, or to limit the view to your specific neighborhood.