Paying your water bill in Oldham County just got easier! Oldham County Water District has implemented new online payment options and redesigned their water bill to make paying your bill simpler and more convenient. In this comprehensive guide, we’ll walk through all the ways you can pay your Oldham County water bill, from online payments to paying by phone or mail.
New Online Payment Portal
The most exciting update is Oldham County Water’s new online payment portal. Now you can easily register your account on the portal to gain access to:
- One-time online payments
- Setting up autopay
- Going paperless with electronic billing
- Paying your bill via text
The portal offers a modern way to manage your account online 24/7. Once you receive your first bill, you can register your account on the portal. This gives you access to your account details and billing history any time.
To get started, visit https //wwwinvoicecloudcom/portal and click “Register” to create your account. Be sure to have your 12-digit Oldham County Water account number handy.
Paying Online
The portal makes it fast and easy to pay your water bill digitally You can make secure one-time payments on the portal using your credit, debit card, or bank account There are no sign-up fees, but third-party processing fees do apply.
- Credit/Debit Card: $3.65 per transaction
- eCheck: $1.90 per transaction
The maximum transaction amount is $400.
Once your account is set up, online payments can be made in just a few clicks on your computer or mobile device. You’ll receive confirmation emails with payment details.
Autopay
Skip the hassle of manually paying each month by enrolling in autopay through the portal. This securely stores your payment method on file and automatically pays your bill each month on the due date.
To start autopay:
- Login to the portal
- Click your profile icon
- Select “Autopay”
- Enter your payment method
You’ll receive emailed receipts for each autopay transaction. You can cancel or update your payment method at any time through your account.
Paperless Billing
Going paperless with e-bills is another way to simplify bill payment. Instead of receiving a paper bill in the mail each month, you’ll get an email notification when your new e-bill is ready to view and pay on the portal.
To go paperless:
- Login to the portal
- Click your profile icon
- Select “Paperless Settings”
- Toggle paperless billing ON
Opting out of paper bills reduces waste and clutter. Plus, e-bills allow you to easily manage and refer back to your billing and payment history.
Pay by Text
For quick, on-the-go payments, you can pay your water bill by text message. Just login to your account on the portal and enable text payments. You’ll receive a unique link to pay via text that you can save as a contact.
Whenever your bill is due, text the unique number, review the payment details, and reply Y to authorize and complete the payment by text. It’s an easy way to pay in seconds!
Paying by Phone
If you prefer to speak with a customer service agent, you can pay your Oldham County water bill by phone. Call (502) 222-1690 M-F from 8am to 4pm and select the prompts to reach an agent.
Have your 12-digit account number and credit/debit card ready. Fees of $1.90 for eCheck or $3.65 for credit/debit apply. The maximum transaction amount is $400.
Paying by Mail
To pay your bill by mail, follow these steps:
- Make checks payable to “Oldham County Water District”
- Detach and return the payment coupon from the right side of your bill
- Mail to: Oldham County Water District, PO Box 51, Buckner, KY 40010
Be sure your account number is written on the check and that the payment coupon is included. Allow 5-7 days for mailed payments to process.
Paying In Person
You can pay in person at the Oldham County Water District office located at:
2160 Spencer Ct, LaGrange, KY 40031
In-person payments can be made Monday to Friday from 8am to 4pm. A secure drop box for after-hours payments is also available outside the building next to the drive-thru window.
When paying in person, be sure to bring the payment coupon from your bill. Cash, check, money order, and credit/debit cards are accepted.
Payment Policies and Fees
To avoid late fees, payments must be received by the due date shown on your bill, usually the 1st of each month. A 10% late penalty applies to overdue balances.
Here are some key payment policies and fees to be aware of:
- $25 fee for returned checks
- $50 deposit required for new customers
- $25 new account set up fee
- $50 reconnection fee if service is disconnected
- 3rd party processing fees for online and phone payments
Review your monthly bill carefully and reach out to customer service with any questions. Stay on top of payments to save on fees and keep your water flowing!
Payment Assistance Programs
If you are experiencing financial hardship, Oldham County Water partners with Metro Water Services to offer payment assistance programs you may qualify for, including:
- Senior Citizen Discount: 30% discount for seniors 65+ with income under $35,000
- Emergency Wastewater Assistance: 30% discount for qualified low-income households
Contact Oldham County Water at (502) 222-1690 to learn more about eligibility and applying for these money-saving programs. Additional resources may also be available to help with bill payment.
Understanding Your Water Bill
When you receive your Oldham County water bill each month, here are some key details to review:
- Service period: The billing date range for your usage, such as 5/13/22 – 6/14/22
- Due date: Payment is due upon receipt, but no later than the 1st of each month to avoid penalties
- Account number: Your unique 12-digit Oldham County Water account number
- Usage history: Graph of your monthly water usage in gallons
- Charges: Cost breakdown of water usage, service fees, wastewater, etc.
- Messages: Important notices like rate changes or peak usage alerts
Understanding each section of your bill allows you to accurately track your consumption patterns and billing amounts monthly. Keep an eye out for any usage spikes or changes that may indicate leaks.
Contact Customer Service
If you have questions about your bill, payment options, or water service, Oldham County Water’s customer service team is here to help:
Hours: Monday – Friday, 8am – 4pm
Phone: (502) 222-1690
Email: [email protected]
Address: 2160 Spencer Ct, LaGrange, KY 40031
Reaching out to customer service can resolve issues quickly and help you better understand your bill and account status.
Convenience and Savings
Oldham County Water offers more ways than ever to easily pay your bill. Sign up for the new online portal to access convenient features like one-time online payments, autopay, paperless billing, paying by text and more. Or choose to pay by phone, mail, or in person.
Review billing policies closely and take advantage of payment assistance if eligible. Understanding your usage and bill details will ensure accurate payments and avoid unnecessary fees. Partner with Oldham County Water customer service to answer any questions. Paying your Oldham County water bill has never been simpler thanks to the new digital payment experience.
Pay Water and Sewer bills online
What can I see about Oldham County Water District?
You can view your water usage, billing and payment history. Learn more about how Oldham County Water District ensures the quality of your drinking water on a daily basis. Oldham County Water District is a proud member of the Oldham Chamber and Economic Development. We are invested in Oldham County and truly care about our Community.
Where does Oldham County get its water?
Established in 1823, the Oldham County Water District collects water from a groundwater source. The Oldham County Water Treatment Plant draws water from wells drilled into the Ohio River alluvial aquifer.
How do I make online payments to Oldham Council?
Welcome to the Oldham Council 24 hour secure Internet payments service. You may make a variety of payments using this secure site with most major credit or debit cards (not Diners Card or American Express).
How much water does Oldham County clean?
In Oldham County, we clean about 2.0 million gallons of wastewater each day at two regional Water Quality Treatment Centers and five small package treatment centers releasing it into the local waterways cleaner than the water that is already in the waterway.