If you live in the beautiful Palm Beaches, you need to pay your water bill to Palm Beach County Water Utilities. It can be a pain to pay bills, but PBC Water makes it pretty easy by giving you a few different ways to do it. This full guide will show you all the ways you can pay your Palm Beach water bill.
Online Payment
The easiest way to pay is online through the PBC Water customer portal. Here’s how to pay online:
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Visit pbcwater.com and click on “Access Your Account”
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Register for an online account if you haven’t already, It just takes a few minutes
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Log into your account dashboard using your username and password.
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Select “Pay Bill” and choose the account you want to make a payment for.
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Enter the payment amount and select your payment method.
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PBC Water accepts Visa, Mastercard, Discover, and American Express cards for online payments without any fees
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You can also pay by electronic check from your bank account at no charge.
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Confirm your payment details and submit.
Online payments post instantly to your account, so it’s the fastest way to pay!
Automatic Payments
For hassle-free payments, sign up for automatic bill pay through the online portal. Here’s how it works:
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Login to your PBC Water account and click on “Auto Pay Program”.
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Select whether you want reoccurring payments from your credit card or bank account.
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Choose the date you want payments withdrawn each month. Pick a date after your bill generates.
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Confirm account and payment details. Automatic payments will begin next billing cycle.
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You can cancel or change auto pay anytime through your online account.
Going on vacation? You can easily suspend auto pay temporarily as needed.
Pay by Phone
To pay your water bill over the phone:
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Call PBC Water at 561-740-4600 or toll free at 877-477-1305.
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Select option #2 for the billing department.
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Have your 10-digit account number ready to provide.
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Pay with a debit/credit card or electronic check by providing your details.
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Your payment will process instantly. Make sure to note the confirmation number.
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Payments by phone require a small $1.50 service fee.
Pay by Mail
If you prefer to mail payments:
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Use the pre-addressed envelope included with your paper bill.
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Include the payment coupon from your bill so your account is properly credited.
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Make checks payable to Palm Beach County Water Utilities or PBC Water.
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Use black or blue ink and write your account number on the check.
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Allow 5-7 business days for mailed payments to process.
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Do not mail cash – send check or money order only.
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Payments must be postmarked by the due date to avoid late fees.
Pay in Person
To pay your water bill in person:
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Visit one of the PBC Water customer service centers:
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9045 Jog Rd, Boynton Beach, FL 33472
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2976 State Rd 15, Belle Glade, FL 33430
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Centers accept cash, check, money order, and credit/debit payments.
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Transactions received before 9am are processed same business day.
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Wait times are shortest first thing in the morning or end of month.
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You can also drop off check or money order payments after hours in the drop boxes. No cash.
Payment by Bank Bill Pay
Another option is to pay through your bank’s online bill pay system:
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Set up PBC Water as a payee in your bank’s online bill system.
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You’ll need your 10-digit PBC Water account number to properly identify the payee.
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Select the amount and date to send payments each month.
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Payments are sent to PBC Water by check or electronic transfer from your bank.
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Allow 5-10 business days for payments to process using bank bill pay.
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Monitor payments to ensure they are sent timely each month.
What Payment Methods Are Accepted?
PBC Water offers several payment method options:
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Credit/Debit Card – Visa, Mastercard, Discover, American Express. Convenience fees apply for phone and in-person payments only.
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Electronic Check – Free direct payments from checking or savings account.
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Cash – Accepted for in-person payments only, not by mail or phone.
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Money Order – Secure alternative to mailing cash. Accepted by all payment channels.
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Check – Free for mail, in-person, or bank bill pay. Make payable to PBC Water or Palm Beach County Water Utilities.
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Automatic Payments – Free recurring payments from credit card or bank account.
Payment Due Dates
To avoid late fees, remember these Palm Beach water bill due dates:
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Bills are issued monthly and due 21 days from the billing date.
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Due date is displayed prominently on the bill and your online account.
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A 1.5% late fee applies to balances unpaid after the due date.
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Service may be discontinued if bill remains unpaid for 60 days after due date.
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Certain low-income customers may have alternate due dates. Contact PBC Water to inquire.
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Due date is extended to the next business day if it falls on a weekend or holiday.
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Monthly bills are generated on the same date each month.
Late or Missed Payments
If you pay your water bill late, here’s what you can expect:
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A 1.5% late fee will be assessed if unpaid by due date.
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Receive a shutoff notice around 30 days past due warning disconnection is coming.
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Accounts 60+ days late may have water service disconnected if bill remains unpaid.
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A $30 fee applies if service is disconnected for nonpayment.
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Full balance + fees will need to be paid for service to resume.
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Payment plans are available for those struggling to get caught up. Call PBC Water to set up.
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Late fees and shutoffs can be avoided by signing up for automatic payments.
Payment Assistance Programs
If you are low income or struggling to pay your Palm Beach water bill, assistance is available:
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Payment plans – Call to arrange smaller payments over 3-6 months if overdue.
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Palm Beach County Emergency Water Assistance – Helps pay past due water bills for qualified applicants.
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Low Income Home Water Assistance (LIHEAP) – Federal aid program providing water bill assistance.
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Payment Arrangement Fund – Provides payment matching grants for overdue bills during COVID-19.
Don’t hesitate to contact Palm Beach County Water Utilities at 561-740-4600 if you need help paying your water bill. They can explain all options available to fit your financial situation.
Tracking Payment History
Keep tabs on past water bill payments by:
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Logging into your online account dashboard anytime
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Enabling text/email alerts for when payments are made
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Checking your monthly paper bills which include payment history
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Calling customer service to review payment details
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Setting alerts on your bank account for when water bill payments are withdrawn
Monitoring your payment history helps you budget, dispute discrepancies, and avoid late fees!
Key Takeaways
Paying your Palm Beach County water bill is fast and hassle-free through the various options available:
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Pay online instantly through your account dashboard
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Sign up for automatic monthly payments
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Make payments by phone or mail
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Visit in person at PBC Water customer centers
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Utilize your bank’s online bill pay system
Be sure to pay by the due date listed on your bill each month and reach out for assistance if ever needed. Proper water bill payment keeps your service flowing!
