Making Bill Payments Easy with Parkersburg Utility Board

Paying your utility bill each month is usually a tedious chore However, with Parkersburg Utility Board (PUB), paying your bill can be quick and easy through several convenient options. In this article, we’ll explore the various ways PUB customers can pay their utility bill each month.

Overview of Parkersburg Utility Board

PUB provides water and sewer services to residents of Parkersburg, West Virginia and surrounding areas They offer high-quality utility services to both residential and commercial customers

As a utility provider, PUB understands how hectic life can be. They aim to make bill payment as simple as possible so you can pay your bill quickly and avoid any late fees.

PUB offers various payment options including online by phone by mail, in person, at a drop box, or through direct debit. They try to accommodate all schedules and preferences to provide a positive customer experience.

Pay by Phone

One of the most convenient ways to pay your PUB bill is over the phone. You can call their automated pay-by-phone system anytime at 855-709-2406. This system is available 24/7 so you can pay no matter what time or day.

To use the pay-by-phone system, you’ll need to have your account number and credit card information ready. The system will guide you through the payment process. It just takes a few minutes to pay your bill this way.

Paying by phone is fast, easy, and secure. It’s an excellent option if you don’t have time to mess with writing and mailing a check. The phone payment system accepts Visa, Mastercard, and Discover cards.

Pay Online

Another fast and convenient way to pay your utility bill is online through PUB’s website. You can pay with any major credit card by providing your account information and clicking the “Pay My Bill” button.

The online payment system is safe, secure, and available anytime. Your payment information is only used to process your bill payment. PUB does not share or disclose customer payment details.

Once you complete the online payment process, you should see your transaction posted to your account within 2-3 business days. Paying online saves you the hassle of buying stamps and envelopes.

Plus, you can set up recurring payments so your bill gets paid automatically each month. Online bill pay gives you more control and takes mere minutes each month.

Pay by Mail

If you prefer to pay your utility bill through the mail, that option is still available too. Simply place your check or money order in the envelope provided with your bill. Make sure to include the payment stub too.

Mail your payment to:

Parkersburg Utility Board
P.O. Box 1629
Parkersburg, WV 26101-1629

Paying by mail gives you a paper trail and lets you pay with a personal check or money order. Just make sure to mail your payment at least 5-7 days before the due date so it arrives on time. Late payments typically incur a fee.

Pay In Person

For customers who prefer in-person bill payment, you can stop by PUB’s billing office during regular business hours. Their office is located at 1919 Garfield Avenue in Parkersburg.

Regular business hours are Monday through Friday, 8 AM to 4:30 PM. When paying in person, you can pay with cash, check, or card. You’ll receive a receipt right away for your records.

Use the Drop Box

If you need to drop off your payment outside of regular business hours, PUB has a convenient drop box located at 1919 Garfield Ave. You can also use the drop box located at #1 Government Square, Municipal building.

Just place your payment envelope in the drop box anytime. This way you can drop it off on your schedule, even if the office is closed. Payments left in the drop box will be collected and processed the next business day.

Sign Up for Direct Debit

One of the easiest ways to ensure your utility bill gets paid on time each month is by enrolling in PUB’s direct debit payment program.

With direct debit, they will automatically withdraw the amount due from your checking account each month. There’s no need to remember to pay the bill yourself. Direct debit helps avoid late fees.

To get started, you’ll need to fill out PUB’s direct debit authorization form and provide your checking account details. Payments will be deducted on your bill’s due date each month.

You can cancel or change your direct debit authorization at any time by notifying PUB. Automating your utility payments is a convenient option for busy households.

Review PUB’s Payment Policies

Before selecting your preferred payment method, you may want to review PUB’s bill payment policies and terms of service. These provide guidance on:

• Payment due dates
• Late payment fees
• Returned check fees
• Failed online payment fees
• Payment plan options

Reviewing the policies upfront ensures you understand the process and any potential fees. This can help avoid surprises or issues later on. The policies are available on PUB’s website.

Don’t Hesitate to Contact PUB with Questions

PUB realizes paying utility bills can sometimes be confusing. If you ever have any questions about your bill, payment options, or policies, don’t hesitate to contact them.

You can call their customer service line at 304-424-8411 or email them at [email protected]. The PUB team is happy to answer your questions and make sure you understand the payment process.

Review the payment policies upfront so you understand the process and fees. And contact PUB anytime if you need help or have questions. Taking advantage of these convenient payment options can save you time and hassle each month.