Paying your water bill in Eustis, Florida can be done in a variety of convenient ways. As a resident, it’s important to understand the different payment options available to you and choose the one that fits your needs and preferences. In this comprehensive guide, we’ll walk through the step-by-step process for paying your Eustis water bill online, by phone, in person, by mail or with auto-pay.

Online Payment

Paying your water bill online is the quickest and often most convenient option. Here’s how to pay online:

1. Locate your Account ID and PIN number. This information can be found on your monthly utility billing statement.

2. Go to the online payment portal and enter your Account ID and PIN to log in

3. Once logged in, you’ll be able to view your account details, including current charges, billing history and past payments. To make a payment, click on the “Pay Bill” button.

4. Enter the payment amount and select your payment method. The portal accepts Visa MasterCard Discover and American Express credit and debit cards.

5. Confirm your payment details and submit You’ll receive a confirmation page and receipt via email,

Paying online takes just a few minutes. You can pay your bill from your computer, tablet or smartphone anytime day or night. It’s fast, easy and secure.

Pay by Phone

To pay your Eustis water bill over the phone:

1. Call 1-844-611-4031. This automated payment system is available 24/7.

2. Follow the prompts to enter your Account ID and PIN number.

3. Choose the amount you wish to pay. The system will state the total current charges, but you can choose to pay any amount up to that total.

4. Enter your credit card information. The automated system accepts Visa, MasterCard, American Express and Discover cards.

5. Stay on the line to receive a confirmation number when the payment is processed.

Paying by phone is convenient when you don’t have time to log into the online portal. Just call anytime and make a payment in minutes. Keep in mind, the automated phone system only accepts credit card payments.

Pay in Person

To pay your water bill in person:

1. Bring your payment and utility bill statement to the Eustis Water Customer Service building located at 10 S. Eustis Street, Eustis, FL 32726.

2. Office hours are Monday to Friday, 8AM to 5PM.

3. You can pay by cash, check or credit card when paying in person.

4. Be sure to bring your utility bill statement so the payment can be applied to your account correctly.

5. Receive a receipt from the customer service representative.

Paying in person allows you to talk directly with a customer service rep and get same-day payment processing. Just be aware of office hours and plan your visit accordingly.

Pay by Mail

To pay your Eustis water bill by mail:

1. Write a check payable to City of Eustis. Make sure funds are available in your checking account to avoid insufficient fund fees.

2. Include your payment stub from your water bill statement along with your check. This ensures proper credit to your account.

3. Mail both the check and stub to:

City of Eustis
Water Customer Service
P.O. Box 1946
Eustis, FL 32726-1946

1. Allow 3-5 business days for the mailed payment to reach the utility billing office and be processed. Late fees apply if the payment arrives after the due date.

2. Payments received on weekends and holidays will be processed the next business day.

Mail is a simple option but take the processing time into account. To avoid late fees, mail your payment at least 5 business days before the due date.

Auto-Pay

You can set up automatic monthly payments directly from your bank account by enrolling in auto-pay:

1. Complete the Auto Pay authorization form online and print it out.

2. On the form, choose whether payments will deduct from your checking or savings account.

3. Provide a voided check for checking account deduction or voided deposit slip for savings account. This allows the city to verify your account number and routing number.

4. Return the completed authorization form and voided check/deposit slip by mail, in person or online submission.

5. Allow 30 days for processing before auto-pay deductions start.

6. On your first statement after enrollment, you’ll see the notation “Your Account will be Drafted for…” indicating the auto-pay amount.

With auto-pay, your water bill is deducted automatically each month so you don’t have to remember to pay. It’s convenient, easy to set up and ensures on-time payments.

Payment Locations and Customer Service

The Eustis Water Customer Service office and payment drop box are located at:

10 S. Eustis Street
Eustis, FL 32726

This is the only payment office location for residential and commercial water accounts.

Customer service reps are available for account questions and in-person payments Monday to Friday, 8AM to 5PM. The 24 hour drop box can be used to leave check or money order payments anytime.

For billing questions or payment support, contact Eustis Water Customer Service:

Phone: 352-483-5492

Email: [email protected]

Online: Request support through the online portal

Avoid Late Fees and Disconnection

To avoid late fees on your Eustis water bill:

• Pay your bill by the due date printed on your statement, not after. Due dates are not extended based on weekends or holidays.

• Mail payments at least 5 business days before the due date to ensure on-time delivery.

• If mailing close to the due date, consider paying online or by phone instead to get same-day processing.

• If you’re unable to pay by the due date, call customer service before the due date to discuss payment plan options and avoid disconnection.

Unpaid balances remaining after the due date are charged a late fee. If a past due balance remains unpaid for multiple billing cycles, water service is subject to disconnection. Get your payments in on time or communicate with customer service right away if you expect difficulty paying a bill.

Budget Billing Program

Eustis offers a budget billing program to make it easier to manage the cost of your water and sewer service. With this program:

• Your total service cost for the past 12 months is calculated.

• That total cost is divided by 12 to determine your average monthly budget amount.

• Each month you pay that same budget amount instead of your actual usage charges.

At the end of 12 months, your account is reconciled or “trued up”. If you overtapped your budget, you will owe a bit more that month. If you didn’t use your full budget, you’ll get a small credit.

Budget billing prevents extreme bill fluctuations by spreading costs evenly over the year. To enroll, call or visit the water department office.

Final Tips

• Update your contact information with the water department anytime you move or change phone numbers. This ensures you receive billing statements and important notices.

• Consider enrolling in paperless billing to receive statements electronically instead of by mail.

• If traveling for an extended time, notify the water department and provide any alternate payment arrangements.

• Report any billing errors or discrepancies quickly to have your account reviewed and corrected.

• If you have difficulty paying a bill, reach out to customer service to set up a payment plan and avoid disconnection of service.

Paying your water bill in Eustis on time doesn’t have to be difficult. Now that you know the payment options and policies, you can choose the methods that work best for you. Reach out to the Eustis Water Customer Service team anytime you need assistance with your account.