How to Pay Your Oshkosh Water Bill: A Comprehensive Guide

Living in Oshkosh, WI and need to pay your city water bill? The City of Oshkosh offers residents multiple convenient ways to pay utility bills for water, sewer, stormwater and other services. You can easily pay online, by phone, mail or in-person. This complete guide covers everything on paying your Oshkosh water bill correctly and on time

Overview of Paying Oshkosh Water Bills

The City of Oshkosh provides water sewer, stormwater and related utility services to households and businesses across the city. Customers receive monthly or bi-monthly utility bills that need to be paid by the due date to avoid late fees or service disruption.

You can pay your Oshkosh water bill via

• Online through the city’s bill pay portal
• By phone through automated or agent-assisted payments
• Through the mail by sending a check
• In-person at City Hall dropbox or office
• At authorized third-party payment locations

Having your 10-digit utility account number and customer details handy will help when making a payment. Timely payments prevent penalties while ensuring uninterrupted service.

Step-by-Step Guide to Paying Online

Paying your water bill online via the City of Oshkosh website is the fastest and most convenient option. Follow these simple steps:

1. Visit City of Oshkosh Bill Pay Website

Go to the Online Bill Pay page on the city website.

2. Click on ‘Utility Billing’ Link

This will take you to the utility payments page. If new user, create an account first.

3. Login to Your Account

For existing users, simply login with your username and password.

4. Select Pay Bill Option

Choose ‘Pay Bill’ from the menu and select your water account.

5. Enter Payment Details

Choose payment method, enter card details or bank account info.

6. Review and Submit Payment

Carefully review account number, amount due and details before submitting.

7. Save Confirmation

Your payment confirmation will display instantly. Save it as proof of payment.

It’s that quick and easy to pay your Oshkosh water bill online in just minutes!

Paying by Phone

To pay your water bill by phone, you can utilize:

IVR or Automated System

• Call (920) 232-5340

• Choose ‘Pay Water Bill’ option

• Enter your account details

• Follow voice prompts to complete payment

Live Agent

• Call (920) 232-5340

• Speak with customer service agent

• Provide your account information

• Agent will process payment

• Note down confirmation details

Both phone payment channels offer convenient ways to pay Oshkosh water bills.

Paying by Mail

To pay your water bill by mail:

• Make check or money order payable to ‘City of Oshkosh’

• Write your 10-digit account number on the payment

• Mail to: City Hall, PO Box 1130, Oshkosh, WI 54903

• Allow 5-7 days for mailed payments to process

• Keep mailed payment receipt for records

While easy, mail payments have slower processing times and risks of getting lost/delayed.

Paying In-Person

To pay your Oshkosh water bill in-person:

• Visit the City Hall office at 215 Church Ave

• Pay by cash, check or card at the billing counter

• Use the dropbox inside City Hall lobby if office is closed

• Obtain original receipt from clerk or from dropbox

In-person payments allow engaging with customer service staff if needed.

Paying at Authorized Payment Centers

For added convenience, you can also pay Oshkosh water bills at local authorized partner payment centers such as:

• Pick n’ Save – 975 N Westhaven Dr

• Festival Foods – 571 S Koeller St

• Walmart – 2931 W 20th Ave

• Kwik Trip – Multiple locations

Locate your nearest payment center and pay in cash, check or card conveniently.

Key Benefits of Paying Online

While Oshkosh offers multiple bill payment options, online payments have these key advantages:

• Fast and easy – Takes just minutes to pay on website/app
• Available 24/7 – Accessible anytime, including nights and weekends
• Payment tracking – Can view history and download receipts
• Avoid late fees – On-time payments prevent penalties
• Secure – Encrypted gateway protects your data
• Paperless – Go green with e-bills and payments
• Timesaver – Avoid in-person queues and call wait times

Avoid Penalties with On-Time Payment

Missing Oshkosh water bill payments can lead to:

• Late fees of 1% per month on overdue balance
• Water service disconnection after multiple missed payments
• Bad credit score impacts

Avoid these penalties by:

• Setting bill reminders in your calendar
• Signing up for auto-pay for automatic payments
• Opting for paperless e-bills to never miss mail
• Paying early in case of mailed checks delays
• Discussing payment plans if undergoing financial hardship

Staying current on your water account is vital for avoiding unnecessary fees and service disruption.

FAQs on Paying Oshkosh Water Bill

Q: What details do I need to make a payment?

A: Have your 10-digit utility account number along with full account holder name ready.

Q: Where can I find my utility account number?

A: Your account number is printed on top of your monthly water bills and account statements.

Q: Can I pay multiple Oshkosh utility bills together?

A: Yes, you can combine payments for water, sewer, stormwater bills under your single account.

Q: What if I am moving out of Oshkosh?

A: Inform the utility billing department well in advance to settle your final bill and close the account.

Q: What if I miss paying my water bill?

A: Contact the billing office immediately to discuss payment plans, assistance programs, or service disconnection impacts.