How to Pay Your Valdosta Water Bill: A Step-by-Step Guide

Living in the city of Valdosta, Georgia means being a customer of the city’s water utility. Paying your monthly water bill is essential to maintaining uninterrupted service, avoiding late fees, and keeping good standing as a customer. The city offers several convenient payment options to suit different needs and preferences.

In this comprehensive guide we will walk through the step-by-step process to pay your Valdosta water bill.

Getting Started: Understanding Your Water Bill

Your water bill from the city of Valdosta includes charges for water wastewater (sewer) stormwater management, and trash collection services. It arrives by mail each month and is due for payment by the date listed on the bill.

Key elements to look for on your bill:

  • Account number – This unique number identifies your account. Have this handy when making a payment or inquiring about your account.
  • Total current charges – This is the total amount due for the current billing period.
  • Past due amount – Any unpaid balance from previous billing periods will appear here.
  • Due date – Payment must be received by this date to avoid late fees.
  • Usage history – Charts show your usage for the past 13 months to identify spikes or drops.

Scrutinize each bill carefully and address any discrepancies right away. Notify the city immediately if charges seem abnormal.

Payment Options

The city offers several payment options to provide flexibility and convenience:

Pay Online

The fastest and easiest way to pay is online through the city’s website. You can make secure credit/debit card or e-check payments on your computer or mobile device. New users will need to create an account.

Pay by Phone

Call the city’s automated payment line at 229-259-3510 and use the automated system to make a payment by credit/debit card or e-check. Have your account number ready.

Pay by Mail

Mail a check or money order payable to City of Valdosta along with your payment stub to:

City of Valdosta
P.O. Box 1125
Valdosta, GA 31603

Allow 5-7 days for delivery to avoid late fees.

Pay in Person

Bring your payment to the Customer Service Center located at:

102 N. Lee Street
Valdosta, GA 31601

You can pay by cash, check, money order, or credit/debit card.


For a contactless option, use the drive-thru window at the Customer Service Center during business hours.

After Hours Drop Box

An after-hours drop box is located in the parking lot facing Central Avenue. Payments left by 4:00 pm will be credited the same day.

Auto Debit

Sign up to have your bill automatically paid via direct debit from your bank account each month. Complete the Auto Debit form to enroll.

When and How Much Should You Pay?

  • Pay the total current charges by the due date to avoid late fees and maintain uninterrupted service.

  • If you have a past due balance, paying this off is ideal but at minimum pay the current charges to keep service active.

  • Auto debit ensures you never miss a payment deadline.

  • If paying by mail or drop box, allow 5-7 business days for the payment to reach the city and post to your account.

What Happens If You Miss the Due Date?

The consequences of missing your water bill due date include:

  • A 10% late fee assessed on any unpaid balance.

  • Water service disconnected if the bill is 30 days past due.

  • Additional fees to restore service after disconnection.

  • Requirement to pay past due balance in full before service restored.

  • Loss of good standing and positive payment history.

Avoid these outcomes by paying on time every month. Contact the city immediately if you anticipate difficulty paying a bill by the due date.

##Troubleshooting Payment Issues

Scenario | Solution

Pay Valdosta Water Bill

Disconnection of Utility Service

We want to make your move to a new location outside the City of Valdosta as smooth as possible. Citizens requesting to disconnect their utility service must submit written notice including the date of disconnection and a forwarding address(required). A Disconnect Form is available on this web site.

Temporary water service is available to realty companies and property managers only for a $25.00 fee and is good for fourteen days.

Past Due Accounts, Nonpayment Disconnect, and/or Loss of Service

Customers who do not pay their water and sewer bills monthly will be disconnected. Payment must be received monthly by the due date. Should service be disconnected; balance in full is required along with an additional penalty fee. For closed accounts, due to non-payment, the account balance must be paid as well as a new deposit.

Pay Water and Sewer bills online


What is the phone number for the city of Valdosta customer service?

Customer Service can be reached by phone at 229-259-3510 or email [email protected]. The Customer Service Division is responsible for the collection of all utility bills-which include water, wastewater, stormwater and sanitation fees.

Who is the gas provider in Valdosta GA?

Atlanta Gas Light Company is the local service provider for natural gas infrastructure.

How do I pay my water bill in NJ?

Pay by Phone Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check). Be sure to have your 16 digit account number handy which can be found on your bill.

How do I pay my water bill in Texas?

Paying your bill online is as easy as ever using your checking, savings, or credit card account, including expanded payment options like American Express, Apple Pay, Google Pay, and PayPal. And no more convenience fees! Sign up for our customer portal or log in below.

How do I contact Valdosta City Water customer service?

If you are a new customer, please view NEW WATER CUSTOMER information. For delinquent Utility Accounts and to request same-day reconnect service or to speak with someone about your water bill, please contact the Customer Service Center at 229-259-3556 or at [email protected].

How do I stop water service in Valdosta?

When you move out of a home in Valdosta, you’ll need to stop your water service with the City Of Valdosta Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form .

How long does it take to get water service in Valdosta?

When you move to a new home in Valdosta, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Valdosta Water. Luckily, Valdosta has made it pretty simple with the following online form. Starting service generally takes just two business days.

Which city of Valdosta water received the best-possible grade?

As you can see, City Of Valdosta Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we’ve analyzed.

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