A Guide to Paying Your Youngstown, Ohio Water Bill

Having access to clean, reliable drinking water is something most of us take for granted As a Youngstown resident, your water is supplied by the city’s Water Department Read on to learn more about your local water service and the various ways you can pay your monthly water bill conveniently and on time.

Overview of Youngstown’s Water Department

The City of Youngstown’s Water Department provides water service to over 65000 residents across the city. They operate two water treatment plants over 310 miles of water mains, and three elevated storage tanks.

Water is drawn from Meander Reservoir and treated at the Meshel and Mahoning Valley treatment plants before entering the distribution system. The Water Department routinely tests the water to ensure it meets all state and federal quality standards.

Meters track water usage at each home or business. Monthly bills consist of a service charge based on your meter size plus a volumetric charge for water consumed.

When are Water Bills Due?

Youngstown water bills are mailed out monthly and are typically due around the 18th of each month. The exact due date is printed on your individual bill.

Any bill not paid by the due date will incur a 5% late penalty charge. If your bill remains unpaid for 60 days past the due date, your water service may be shut off.

Get in the habit of paying your bill as soon as you receive it to avoid late fees or service disruptions. You can also mark your calendar with the due date each month as a reminder.

Ways to Pay Your Youngstown Water Bill

The City of Youngstown offers several convenient payment options:

  • Online – Pay by credit/debit card through the online payment portal. Create an account with your account number.

  • By Phone – Call 330-742-8749 anytime to pay over the automated phone system using your card.

  • Mail – Detach payment stub from bill and mail with check or money order to the address provided.

  • In Person – Bring your bill to the Water Department office at City Hall to pay in person with cash, check, or card.

  • Drop Box – A drive-up drop box outside City Hall accepts check/money order payments after hours.

  • AutoPay – Sign up to have payments automatically drafted from your bank account each month.

Paying Online Through the Payment Portal

Paying through the city’s online payment portal is a popular option due to the convenience and security it provides.

First, you’ll need to register for an online account using your water account number. Have your account number handy when you sign up.

Through the portal you can:

  • Check your real-time account balance
  • View and print bills
  • See payment history
  • Schedule one-time future payments
  • Set up recurring autopay
  • Go paperless

The system accepts Visa, Mastercard, Discover, and American Express cards for online payments. A third-party service fee of $2.95 is applied to card transactions.

Online payments post instantly to your account. You’ll receive an emailed confirmation with reference number.

Avoid Late Fees and Service Disruptions

Having your water shut off due to non-payment can be a major hassle. Avoid late fees and potential service interruptions by paying your bill on time every month.

Ideally, pay right away when you receive your bill for fastest processing. You can also set up autopay or schedule payments through your bank for added convenience.

If you ever have issues paying on time, call the Water Department right away to ask about possible payment plan options. Maintaining good standing as a water customer involves consistently paying your bill by the due date printed on your statement.

Pay Youngstown Water Bill

Sewer Charge Reduction Request

If you experience a large water consumption event and have reason to believe that it should be eligible for a sewer charge reduction, fill out and submit the following form:

Requests are subject to approval of the Youngstown Waste Water Department and are not guaranteed to be accepted.

How to Read Your Meter

Understanding your water meter can help you track the amount of water used and also help you detect leaks. Reading your meter on a regular basis is an important water conservation tool.

Your water meter reads exactly like a car odometer. Read all the numbers from left to right.

Meter readings can be obtained only from the water meter – not the outside touch-read. The outside touch-read does not display your meter reading. It only transmits electronic code to a handheld receiver. This eliminates the room for human error.

You can calculate the difference between readings to determine the volume of water used. Your bill shows usage in terms of 100 cubic feet or 1 CCF.

  • 748 gallons = 1 CCF (100 cubic feet)
  • Multiply the number of CCF by 748 gallons to get the number of gallons used.
  • Example: 12 CCF x 748 gallons = 8,976 gallons
  • Keep in mind that you may be checking your meter on a date different from the one use for billing.

Make sure all faucets and appliances that use water in your home are shut off.

Your meter will have a triangular or round disc that is called a “leak detector”.

This detector rotates when water is passing through the meter. If you see the detector moving, even if it is moving very slowly, this means there is water being used in the home. Even slow leaks can become very costly over a period of time.

Another way to check for leaks is to write down the numbers and location of the dial indicator. Do not use any water for at least 2 hours, then read the meter again. If the numbers have changed, you may have a leak and should investigate further.

Many customers often ask “If my water bill is too high, is my meter bad?” A meter is a mechanical device much like a motor. However, after many years of service, meters may record less than the actual amount used. It is rare for a meter to register “high” or “fast”. After time, the device slows down until it will not function any more, completely stops and a meter change-out is necessary.

Pay Water and Sewer bills online

Can I pay my Youngstown water bill in person?

YOUNGSTOWN, Ohio (WKBN) – If you prefer paying your Youngstown City Water bills in person, you can now start doing that again. Water Department offices inside City Hall have reopened to the public five days a week. They had been closed the last six months because of the COVID-19 pandemic.

When will Youngstown water bill be available?

It’s a win, win situation for the city,” says Youngstown Water Commissioner Harry Johnson. Customers will still have the option to pay their bill through mail or in person. The online bill system is expected to be available October 1. Have a news tip for 21-WFMJ?

How do I get a water permit in Youngstown Ohio?

Downloaded forms may be sent to the Youngstown Water Department via: Municipal website for the City of Youngstown, Ohio.

How do I create an eSuite Youngstown Water Department account?

eSuite Youngstown Water Department Account Management Confirm account Provide the following information to create an account. * Account Number Including any dashes (ie. 002923-001) * Last Name Your full last name © 2023 City of Youngstown

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