The Easiest Way to Pay Your PECO Bill Over the Phone

Paying your PECO energy bill can be a hassle, especially if you don’t like dealing with technology or prefer speaking to a real person. That’s why PECO offers a simple bill pay by phone option that lets you take care of your bill quickly without ever logging into your account online. As a PECO customer myself, I find paying my bill over the phone to be the quickest and most convenient way to keep my account up to date each month.

In this article, I’ll explain everything you need to know about the PECO bill pay by phone process so you can easily give it a try next time your bill is due.

How to Pay Your PECO Bill By Calling Customer Service

Paying your PECO bill by phone only takes a few minutes. Here are the steps:

• Call 1-800-494-4000 – This is PECO’s customer service line which is available 24/7

• Provide account information – The automated system will ask you to enter or say your 10-digit account number You can find this on your monthly bill.

• Confirm the amount due – PECO will verify the total amount currently due on your account, including any past due balance.

• Choose a payment method – You can pay by debit/credit card, check or request an extension. More on payment options later.

• Provide payment details – For credit card payments you’ll need to provide your card number expiration date and security code.

• Get a confirmation number – PECO will provide a confirmation number for your records showing your payment was made.

And that’s it! The whole call usually takes me less than 5 minutes. The PECO representatives are always friendly and helpful if I have any questions about my bill.

Payment Methods Accepted for Pay By Phone

PECO offers several payment methods to choose from when you pay your bill by phone:

• Debit or credit card – You can use a Visa, Mastercard, Discover or American Express debit or credit card. This is the quickest option since the payment processes immediately.

• Check – Provide your checking account number and routing number and PECO can take the payment directly from your bank account. Keep in mind this takes 5-7 business days to fully process.

• Payment extension – If you need more time to pay, you can request a due date extension over the phone. Just be aware extensions are limited based on your payment history.

• PECO gift card – Pay your bill using a PECO gift card purchased from your local supermarket or convenience store. The full gift card balance will be applied to your account immediately.

I prefer using my credit card when paying by phone since it’s the fastest way to get the payment processed and avoid any late fees. PECO does charge a small transaction fee for credit card payments, but I don’t mind paying a couple extra dollars for the convenience.

Benefits of Paying Your PECO Bill by Phone

I’ve found paying my PECO energy bill by calling their customer service number to be the simplest option. Here are some of the benefits that make phone payments my go-to method each month:

• It’s fast – No logging into an account or website required. Just call and make the payment in minutes.

• Available 24/7 – PECO’s customer service line never closes, so I can pay on my schedule, even late at night or weekends.

• Payment posts instantly – When I pay by credit card, the payment processes right away so my account shows paid immediately.

• Personal customer service – If I ever have questions or concerns about my bill, I can speak directly to a knowledgeable rep.

• Nothing to mail – Unlike sending in a paper check, there’s no stamps or envelopes required. The payment happens over the phone call.

• Automatic receipts – PECO emails me a receipt after each phone payment so I have proof the bill is paid.

• Store gift cards accepted – Paying with a PECO gift card is super convenient if I got one as a gift or bought it at the grocery store.

For me, the simplicity and speed of paying by phone outweighs any minor fees. I don’t have to deal with the hassle of checks, buying stamps or remembering logins. Calling up and immediately taking care of the payment makes my life easier.

Payment Options If You Don’t Want to Pay by Phone

While I personally love PECO’s pay by phone option, I realize some customers may prefer an alternate bill payment method. PECO does offer several other convenient ways to pay your bill if calling isn’t your thing:

• Online account access – Sign up to manage payments through PECO’s website or mobile app. You can store payment info and set up auto-pay here.

• In-person payments – Take cash, check or credit/debit card payments to an authorized CheckFreePay location. Many are open late and weekends.

• Mail – Send a paper check or money order payable to PECO via US mail to the remittance address on your bill. Allow 5-7 days for delivery.

• Bank bill pay – Arrange for your bank to mail a check to PECO each month automatically. Login to your bank account to set this up.

• Drop box – Place a check or money order in a secured PECO payment drop box found around the Philly area. Payments clear the next business day.

While those options work for many customers, I’ve found the phone method to be a whole lot simpler. But PECO does a nice job providing payment flexibility to suit different needs and preferences.

Tips for a Smooth PECO Bill Payment by Phone

After paying my PECO bill by phone nearly every month for years, I’ve picked up some tips to make sure the process goes smoothly:

• Have your account number ready – Pull up your latest bill to reference your 10-digit account number to speed up the automated portion.

• Know your balance – PECO will confirm the total payment amount on your account. Make sure it matches what you have budgeted.

• Gather payment info – Have your payment card, checking account details, or gift card number handy so you can complete the payment quickly.

• Pick the right time – Avoid the busiest early morning and mid-day rush. I’ve found late morning or mid-afternoon to be the least crowded call times.

• Set a reminder – As soon as I finish my call, I put a reminder on my calendar for next month’s due date so I remember to pay on time.

• Save the confirmation – After paying, I forward the emailed payment confirmation to myself as a record in case I ever need proof of payment.

Following those tips helps my phone payment process go much more smoothly each month. I never have to scramble to find my account number or track down a payment method.

Is Paying Your PECO Bill by Phone Right for You?

When it comes to paying your monthly PECO energy bill, using the automated phone system is my personal recommendation if you:

• Prefer talking to a live person over using a computer
• Don’t want to deal with paper bills and checks
• Have an unpredictable schedule that makes online payments tricky
• Need to quickly make a last minute payment to avoid late fees
• Simply want a fast, hassle-free way to pay each month

However, paying online through PECO’s website may make more sense if you:

• Don’t like talking on the phone or using an automated system
• Prefer to budget and schedule payments in advance
• Want to easily view payment history and billing statements
• Would like to go paperless and stop receiving mailed bills
• Are interested in enrolling in auto-pay to set and forget payments

No matter which option you choose, PECO aims to make paying your energy bill as convenient as possible. Paying by phone has always been the ideal method for me. Hopefully this overview gives you all the details to decide if it’s right for you too!