How to Pay Your Water Bill Online at Portland Water District

Every homeowner and resident in the Portland Water District service area is required to pay their water bill on time every month. You can easily pay your water district bill online, over the phone, through the mail, or in person.

In this comprehensive guide, we’ll explain all the ways you can pay your Portland Water District water and sewer bill. We’ll cover setting up online bill pay, paying over the phone, mailing in payments and paying in-person. Read on to learn the easiest ways to pay your water bill to the Portland Water District.

Online Bill Pay Setup

Set up online payments through the Portland Water District’s customer self service online portal. This is the easiest way to pay your water bill. Here’s how to get started with online bill pay:

• Go to pwd.org and click on “My Account” then “Login” at the top.

• On the login page, click “Register” below the password field to set up your online account

• Enter your Portland Water District account number, email address phone number and create a password.

• Check your email for a one-time verification code and enter it to complete registration

Once your online account is created, you can log in anytime to view your water usage, account balance and make payments.

Making One-Time Online Payments

After you’re logged into your online account, here are the steps for making a one-time water bill payment:

• Click on “Pay Bill” from the account overview page.

• On the payment page, enter the amount you want to pay.

• Select a payment date and click “Continue”.

• Enter your credit card or debit card information or your bank account details.

• Review the payment details and submit the payment.

The online payment will be processed instantly and applied to your water account within 1 business day.

Setting Up Recurring Automatic Payments

For hands-free water bill payment, you can establish automatic monthly payments through your Portland Water District online account. Here’s how:

• Log into your account and click “AutoPay Program”.

• Select the option for automatic monthly payments.

• Choose the date each month that you want payments processed.

• Enter your credit/debit card or bank account information.

• Pick the payment amount or select “Total Due” to pay the full balance.

• Review and submit the request to start automatic payments.

Your water bill will now be paid automatically each month on the date you specified. You can adjust or cancel the automated payments at any time through your online account.

Paying Your Water Bill by Phone

If you prefer to pay your Portland Water District bill over the phone, call (207) 761-8310 and select option 1 for the automated payment system. You can use your credit card, debit card or checking account to pay by phone.

A processing fee applies to phone payments, so online payments are recommended to avoid fees. But phoning in payments can still be quick and convenient when needed.

Paying by Mail

To pay your water bill by mail, simply send your payment stub from your paper bill along with a check or money order to:

Portland Water District
PO Box 9751
Portland, ME 04104-5051

Be sure to allow 5-7 days for mailed payments to reach the water district’s processing center. Payments sent to other addresses may experience delays.

Paying in Person

You can also pay your water bill in-person at the Portland Water District headquarters:

Portland Water District
225 Douglass St.
Portland, ME

In-person payments can be made by cash, check or money order. No debit/credit cards are accepted at the office.

If the lobby is closed, a secure dropbox is available to leave your payment envelope. Payments left in the dropbox before 4:30pm are processed same-day.

Payment Tips & Reminders

Follow these tips to ensure smooth water bill payments to Portland Water District:

• Pay 5-7 days before the due date to avoid late fees.

• Opt for e-bills to get due date reminders.

• Save your payment info online for faster future payments.

• Set up text or email alerts to get water usage notifications.

• Monitor your usage online to avoid higher bills.

• Check your payment history to confirm payments were processed.

• Update billing address/contact info through your online account.

Online Account Management

Setting up an online account with Portland Water District allows you to do much more than just pay your bill:

• View water usage and billing history

• Monitor daily consumption

• Receive leak alerts

• Go paperless by enrolling in e-bills

• Update account and contact information

• Set budget alerts to be notified of high bills

• Request service changes and repairs

Having access to your account online makes managing your water services faster and simpler.

Contact Customer Service With Any Issues

If you have any trouble with online bill pay, phone payments or any other payment issues, Portland Water District’s customer service team is available to help.

Reach them at (207) 761-8310 or send an email via the online Support Center. The water district’s representatives can answer questions and help resolve any payment problems.

Convenient Online Bill Pay Is Now Available

Paying your water bill doesn’t have to be a hassle each month. Online bill payment and automated payments make it fast and easy to take care of your water bill. Sign up for an online account with Portland Water District to access convenient payment options and account management tools.