A Guide to In-Person Bill Payment Locations for Progress Energy Customers

Paying your electricity bill on time each month is an essential aspect of maintaining good financial health and avoiding late fees. For some Progress Energy customers, paying online or by mail may not be the most convenient options. If you prefer paying your Progress Energy bill in person, there are numerous authorized payment locations available throughout the Carolinas.

In this comprehensive guide, we’ll outline the different progress energy bill pay locations, provide tips on avoiding late payments, and explain the bill payment process

Overview of Progress Energy

Progress Energy is an electric utility company that provides power to homes and businesses in the Carolinas. They service over 3.1 million customers in the region.

In 2012, Progress Energy merged with Duke Energy and took on the Duke Energy name. However, Progress Energy continues to be the legal entity providing electric service in parts of North Carolina and South Carolina.

As a Duke Energy company, Progress Energy customers can take advantage of numerous authorized walk-in bill pay locations for convenient in-person payments.

Why Paying Your Electric Bill On Time Matters

Before diving into the payment locations let’s review why it’s important to pay your power bill on time

  • Avoid late payment fees – Progress Energy charges a 1,5% late fee on unpaid balances, This can add up over time

  • Prevent service disconnection – If your bill is 30 days past due, your power could be disconnected, requiring a reconnect fee.

  • Maintain good credit – Utility payment history can impact your credit score if debts are sent to collection agencies.

  • Ensure uninterrupted service – You rely on electric service for comfort, safety and daily activities, so keeping the power on is essential.

Clearly, staying on top of electric bill payments is critical for both your budget and lifestyle. Now let’s look at where you can pay in person.

Progress Energy Walk-In Bill Payment Locations

Progress Energy offers numerous authorized payment locations so customers can easily pay their electric bill in person with cash, check or money order. Here are some of the main options:

Progress Energy Customer Service Centers

Progress Energy operates over 15 customer service centers across North and South Carolina. These locations allow you to talk to customer service representatives in person and process bill payments.

Centers are open Monday through Friday from 8am to 5pm. You can find contact information and locations on the Duke Energy website. Bring your paper bill or account number.

Western Union

You can pay your Progress Energy bill at any Western Union location in person. There are over 46,000 Western Union spots across retail stores, banks, and post offices.

To make a payment, provide the Western Union agent your account number and “Duke Energy” as the billing company. There is usually a convenience fee under $2.


Similar to Western Union, MoneyGram has partner locations at major retailers where you can pay bills in person. Walmart, CVS, Kroger and other stores have MoneyGram available.

Provide your Progress Energy account number and company name at the counter to process your payment. Expect to pay a fee around $1.50 on average.


CheckFreePay allows you to pay bills at over 13,000 retail locations including Walmart, Dollar General, CVS, 7-Eleven and more. Payments are linked to your account number.

To use CheckFreePay for Progress Energy bills, locate a participating retailer near you. Fees are usually $1.50 or less per transaction.

Tips to Avoid Late Electric Bill Payments

Now that you know your in-person bill payment options, here are some tips to avoid late electric payments altogether:

  • Sign up for paperless billing to get email alerts when your bill is ready.

  • Use Progress Energy’s online portal to view balance info and make one-time payments.

  • Enroll in auto-pay to have your amount deducted from your bank account each month.

  • Mark your calendar with reminder alerts leading up to the due date.

  • Carefully review statements each month for accurate charges. Report any issues immediately.

  • Provide updated contact information so Progress Energy can reach you about billing.

  • If you anticipate issues paying on time, call Progress Energy before the due date to discuss payment arrangements.

What To Expect When Paying Your Bill In Person

Paying your Progress Energy bill at an authorized location is quick and straightforward. Here’s a rundown of what to expect:

  • Bring a current bill or have your account number handy. Photo ID may also be required.

  • Specify you want to make a payment for a Progress Energy or Duke Energy electric bill.

  • Provide payment amount by cash, check or money order. Debit/credit cards may be options at some spots.

  • The agent will process your payment and provide a receipt showing your updated account balance.

  • Payments made before 5pm local time on business days are typically credited to your account the same day.

And that’s all there is to it! The convenience of walk-in bill payment makes it easy to stay on top of your electric bill.

From Progress Energy customer service centers to retail locations like Western Union, MoneyGram, and CheckFreePay, there are numerous ways for Progress Energy customers to pay their electric bill in person.

The key is making sure you pay each month before the due date to avoid late fees, disconnection, or credit damage. By paying on time via these authorized bill pay locations, you can maintain electric service and take one monthly task off your to-do list.

Progress Energy Bill Pay Locations

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    Set up auto pay. Check your eligibility to change your payment due date. Arrange for a payment plan. Theres no fee when you pay online through your bank.

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How to get help paying your energy bill in Mecklenburg County

Where can I pay my Duke Energy Bill?

You can pay your bill in person at one of our preferred payment locations. You will need to have your account number available when paying in person. Enter your address to find a location. Pay your Duke Energy bill in person at one of our preferred payment locations. Enter your address to find a location near you.

Where can I get help with paying my energy bills?

Anyone in need of assistance with paying their energy bills can contact the 2-1-1 referral service to find programs in their area. Agencies work with Duke Energy to distribute customer assistance funds.

Where can I get help with paying my utility bill?

You can get help with paying your utility bill by calling your local agency for qualification details or visiting HeatShare. Duke Energy and share the warmth customer assistance programs work with agencies to help people pay their bills.

Does direct energy still send me a bill every month?

If you’re a Direct Energy customer in the Northeast or Midwest, remember that your utility will still send you a bill every month. Direct Energy will appear as a line item under “supply” or “generation services.” Need help placing an order? Questions about your current service?

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