How to Pay Your Rochester Public Utilities Bill Quickly and Easily

Rochester Public Utilities (RPU) provides electric and water services to over 50,000 customers in Rochester, MN. As an RPU customer, you receive a monthly bill for your usage that must be paid on time to avoid late fees or service interruptions. RPU offers flexible payment options to fit your schedule and preferences.

This article outlines the various convenient ways to pay your RPU bill online, by phone, mail, or in person. I’ll also provide tips to avoid late payments and keep your account in good standing.

Overview of Rochester Public Utilities

Rochester Public Utilities is a municipally owned utility providing electric and water services to residential and commercial customers in Rochester, MN. They have over 50,000 electric customers and 39,000 water customers.

RPU operates under the direction of a 5-member Utility Board appointed by the mayor. They are committed to delivering safe reliable and affordable electric and water services to the Rochester community.

RPU’s service center and main office is located at 4000 East River Road NE in Rochester. They have a customer service team available by phone Monday-Friday from 8am-5pm to assist with any utility account needs.

Ways to Pay Your RPU Bill

RPU offers multiple payment options to conveniently pay your utility bill by the due date

• Online – Pay instantly 24/7 using RPU’s online payment system. Use your checking account or credit/debit card.

• To pay by phone, call 855-631-3643 at any time and follow the on-screen instructions.

• Mail – Send a check or money order with your payment stub in the return envelope provided.

• In Person – Visit the RPU Service Center lobby during business hours to pay with cash, check or card.

• Auto Pay – Enroll in recurring automatic payments from your bank account each month.

• Budget Billing – Pay a fixed amount each month based on your average costs.

• Drop Box – Place your payment in the drive-up drop box at the RPU Service Center.

Step-by-Step Guide to Pay Online

Paying online through RPU’s eServices portal is easy and secure. Follow these steps:

1. Go to www.rpu.org
2. Click on “Pay Bill”
3. Enter your RPU account number and phone number
4. Select a payment amount and date
5. Enter payment details and submit
6. Save confirmation number for your records

Online payments made by 11pm CST process the same day. It only takes a few minutes to pay online 24/7.

Tips to Avoid Late Payments

To keep your RPU account in good standing, make sure to:

• Open your utility bill as soon as you receive it to note the due date

• Pay a few days early to allow for processing time if paying by mail

• Contact RPU immediately if you anticipate difficulty making a payment on time

• Enroll in autopay or paperless billing to ensure on-time payments

• Save your RPU online login information to easily access your account

• Set up email or text reminders for when your bill is ready and due

• Pay multiple bills at once online to stay on track

Avoid Service Disconnection

It’s important to pay your RPU bill in full and on time each month to avoid:

• Late fees, penalties, and interest charges
• Disconnection of service
• Damage to your credit standing
• Added costs for reconnection

If you are struggling financially, RPU has programs to assist qualified customers such as:

• Payment plans for overdue balances
• Low-income financial assistance
• Budget billing to stabilize monthly costs

Contact RPU immediately if you anticipate difficulty paying a bill to discuss assistance options before your service is disrupted.

RPU offers reliable electric and water services that power our daily lives. Pay your utility bill on time and in full each month using RPU’s convenient online, phone, or automatic payment options. Monitor your account regularly and seek assistance early if needed to avoid late fees or service interruptions. Keeping your RPU account current is the key to uninterrupted essential utilities.