How to Pay Your San Jose Water Bill: A Complete Guide

As a customer of San Jose Water, it’s important to pay your water bill on time each month. The company offers several convenient payment options to make it easy. In this comprehensive guide, we’ll walk through the various ways you can pay your San Jose water bill.

New Online Payment Portal

San Jose Water recently launched a new online payment portal through Invoice Cloud This updated platform provides faster, easier, and more secure online bill pay

To use the new portal, you’ll first need to register for a new online account – your old login won’t work Once registered, you can

  • Pay via credit/debit card, checking account, Apple Pay, Google Pay, PayPal, Venmo
  • Set up auto-pay to have your bill paid automatically each month
  • Go paperless by opting into electronic billing
  • Get email notifications about your payments and bills

The new portal offers a streamlined way to view and pay your San Jose water bill online 24/7. Payments post instantly, so you never miss a due date

Pay Online Without Registration

If you don’t want to register for an account, San Jose Water still allows you to pay your water bill online through their website without signing up.

Just use the “Pay Your Bill” option for one-time payments by credit card or eCheck. No registration required! However, a convenience fee does apply to one-time payments.

Pay by Phone

To pay your water bill over the phone, call San Jose Water’s automated payment system at 1-877-401-0085. This IVR system is available 24/7 for your convenience.

You’ll need to enter your 10-digit account number and follow the prompts to pay via credit/debit card or bank account. The IVR phone payment option allows you to easily pay on-the-go.

Pay by Mail

For those who would rather send checks, you can pay your water bill to:

San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

Be sure to allow 3-5 business days for mailed payments to avoid any late fees.

In-Person Payments

Even though San Jose Water’s customer service office is closed for walk-ins right now, you can still use the payment drop box outside their Taylor Street headquarters to send in checks at any time.

No cash is accepted – checks only. Payments left in the drop box before 8:00am on weekdays will be posted same day to your account.

PayNearMe Cash Payments

San Jose Water has partnered with PayNearMe to allow customers to pay their water bill in cash at any of the company’s retail locations.

Simply bring your bill to a participating 7-Eleven, CVS Pharmacy, or Family Dollar store and pay with cash. Your payment will apply instantly to avoid late fees.


For maximum convenience, sign up for auto-pay through San Jose Water’s online payment portal. This automatically pays your water bill on the due date each month, ensuring you never miss a payment.

Existing auto-pay customers will remain on auto-pay without any action needed. But you’ll need to register on the new portal to update billing details or view your account. Auto-pay is the easiest way to stay on top of your water bill.

Payment Plans

If you need help paying your past due San Jose water bill, the company now partners with Promise to offer interest-free payment plans.

These flexible payment arrangements allow you to pay off your balance over an extended period. Contact customer service to enroll in a plan and avoid service interruption.

Billing Cycles and Estimates

San Jose Water bills on a monthly basis. If they are unable to read your meter, they may send an estimated bill based on past usage. This will be adjusted once an actual reading is obtained.

Bills are sent out around the 25th of each month and due on the 15th of the following month. Review your bill closely and contact customer service if you have any questions.

Late Fees and Disconnection

Bills not paid by the due date incur a late fee. If your account becomes past due, San Jose Water will issue disconnect notices warning of impending water shutoff.

To avoid fees and service interruption, pay your water bill on time each month or contact the company immediately if you need help paying your balance.

Keeping your San Jose water account in good standing is easy with the variety of payment options offered by the company. Whether you like automatic payments, online portals, phone calls, mailed checks, or in-person service, they have you covered. Review your choices and select the methods that suit your preferences and lifestyle. Paying your bill doesn’t have to be a chore!

San Jose Water Bill Pay

Online Bill Pay Portal

In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.

If youre already an auto-pay customer, no further action is necessary. To register for an account, simply click Pay Your Bill to get set up in the new customer portal.

How to Read Your Water Meter

This short video guides you through reading your SJW water meter.

San Jose Water/Garbage Bill Pay Web Site Malfunction


Can you pay San Jose water with a credit card?

You can pay online with a credit or debit card. We accept Visa, MasterCard, AMEX, PayPal, Venmo, Google Pay, Apple Pay and EFT.

What is the phone number for the San Jose water bill?

In San Jose Municipal Water System’s service area, call (408) 535-3500. How can I pay my water bill? There are several options available to pay your water bill: Payment Online with E-Bill Express.

How often is the San Jose water bill?

If your estimated usage was higher than your actual usage, you will receive a credit on your bill. If your estimated usage was lower than your actual usage, you will be billed for the difference. Your account is billed every other month.

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