Having reliable access to clean, safe drinking water is something most of us take for granted. But ensuring this precious resource is delivered to our homes and businesses takes careful infrastructure planning and maintenance. Rockwood Water People’s Utility District (Rockwood PUD) provides this vital service for over 24,000 residential and commercial customers in the Portland metropolitan area.
Like with any utility, paying your Rockwood Water bill regularly and on time is an important responsibility. In this article, we’ll explain the online and automated payment options Rockwood PUD offers to make paying your water bill as quick and convenient as possible.
Overview of Rockwood Water PUD
Rockwood Water PUD is a not-for-profit customer-owned public utility district supplying water to residents of Northeast Portland and parts of East Multnomah County. They pump groundwater from 25 different wells, providing roughly 9 to 10 million gallons of clean drinking water per day.
The utility is governed by a Board of Directors elected by Rockwood customers. Water rates are based on the actual costs of purchasing electricity system maintenance water quality monitoring, and other operating expenses. Any revenues gained above expenses are re-invested in infrastructure and facilities.
Rockwood Water serves residential neighborhoods, businesses, schools, parks, and more across their 60 square mile service area. In addition to water service, they also manage storm and surface water drainage infrastructure within their boundaries.
Online Account Management and Bill Pay
Rockwood Water offers many ways for customers to easily pay their water bill and manage their account online. Below we cover the options available through their website and payment portal:
Online Account Portal
- View latest or previous water bills
- Monitor daily water usage
- Set up recurring auto-pay
- Receive bills via paperless e-billing
- Submit meter readings
- Check payment history
Online One-Time Payment
- Quick Pay without registration
- Pay by credit/debit card or e-check
Auto-Pay Deduction
- Paperless and hassle-free
- Automatic deduction from checking account
Mobile Pay
- Pay on your smartphone via mobile website
Let’s explore how to utilize these convenient online and automated tools to pay your Rockwood PUD water bill with ease.
Step-by-Step Guide to Paying Your Bill Online
Here are the simple steps to get started paying your Rockwood Water bill through electronic and automated options:
One-Time Online Payments
- Visit rwpud.org and click on “Payment Options”
- Choose “Municipal Online Payments”
- Select “Quick Pay”
- Enter your 10-digit Rockwood account number
- Input payment amount due
- Enter credit/debit card or checking details
- Verify payment info and submit
Recurring Auto-Pay Enrollment
- Go to municipalonlinepayments.com
- Select “Sign In/Register”
- Create a free customer account
- Add your Rockwood Water account
- Choose “Auto-Pay” program
- Select payment date and funding account/card
- Review pre-authorized payment agreement and consent
Paperless e-Billing and Account Management
- Login to your Online Payments account
- Click on “My Profile”
- Check box for “Online Billing”
- Agree to Terms and Conditions
- Select paperless delivery and save changes
Payment Advice and Troubleshooting Tips
Managing payments for recurring household bills online involves some learning curves. Here are some tips for avoiding issues with paying your Rockwood PUD water bill electronically:
- Double check account number entered before submitting payment
- Use autofill for faster form completion
- Setup payment confirmation emails to your inbox
- Sync payment due dates on your calendar
- Add new card to account before old one expires
- Review monthly statements online to catch any errors
- Contact customer support with any account or payment issues
Other Ways to Pay Your Rockwood Water Bill
In addition to the convenient online and automatic options outlined above, Rockwood PUD does still accept payment of water bills through traditional offline methods:
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Mail check or money order to:
Rockwood Water PUD
19601 NE Halsey St
Portland, OR 97230 -
Pay by phone during business hours at 503-665-4179
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Drop off check, money order or cash at payment drop box outside district office
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Pay in person at Rockwood Water office by cash, check, credit/debit card
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Enroll in monthly auto-deduction from your bank account using the printable form
The Rockwood team is available by phone and email to answer any billing and payment questions you may have.
Avoiding Late Fees and Disconnection
Having current, on-time payment of your monthly Rockwood PUD water bill avoids unnecessary late fees and the risk of service disconnection. Here are some tips to remember each billing cycle:
- Mark you calendar for the bill due date every month
- Enroll in autopay to set and forget payments
- Opt-in for due date reminders from Rockwood
- Check account balance online before due date nears
- Contact Rockwood before the due date if you anticipate issues with paying on time
- Keep your contact information updated so they can reach you
Rockwood aims to be flexible and work with customers facing financial hardships or unforseen events. But regular communication is key to finding solutions and avoiding disruption of your essential water service.
Seeking Bill Payment Assistance
For low-income customers facing difficulty with paying their water bills on time and in full each month, Rockwood Water PUD partners with H.O.P.E (Helping Other People Emerge).
H.O.P.E. can help qualified applicants with:
- Payment of past-due water bills
- Temporary assistance paying current water bills
- Lower monthly water bills through conservation fixtures
- Water usage audits and tips for reducing consumption
- Reconnection of service if previously disconnected
More information on assistance options through H.O.P.E. can be found on the Rockwood website or by contacting their office.
The Ease of Automated and Online Payments
Paying bills is usually a necessity we dread each month. But Rockwood Water PUD offers user-friendly technology like online account management, quick pay, auto-deduction, paperless billing, and more for paying your water services conveniently.
Automating payments provides peace of mind that this critical utility will stay on uninterrupted, while still allowing flexibility and control over your account. And going paperless cuts down on clutter while ensuring nothing gets lost in the mail.
Rockwood Water strives to make bill payment as smooth and painless as possible. Their website and customer service team provide guidance and support if any issues pop up. Let us know if you have any other tips for managing utility bills digitally!
Additional Payment & Billing Information:
To start or stop an existing water service, call the District office at 503-665-4179 or apply in person during business hours. Click on Customer Service for more information.
Rockwood Water is committed to providing quality water to customers. To ensure the quality of our water Rockwood regularly tests its water for contaminants. There has been no detection of PFAS in our groundwater sources. Additionally, there have been no PFAS found in any of the drinking water that we purchase from The City of Portland: portland.gov/water/PFAS.
Customers can mail payment to: Rockwood Water People’s Utility District, 19601 NE Halsey Street, Portland, Oregon 97230
Customers can pay in person by cash, check, money order, VISA, MasterCard, American Express, Discover, or debit card. For your convenience, a payment drop box is located opposite our front entrance – check or money order payments only, please.
Customers can pay via phone on our automated phone line (888-504-0439) with VISA, MasterCard, American Express, Discover, or check, call 888-504-0439.
If you are in need of payment assistance for your bill, please reach out to us. The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.
Rockwood Water PUD August 2018
How do I pay for Rockwood water?
Just click on this link. You can mail your payment to: Rockwood Water People’s Utility District, 19601 NE Halsey Street, Portland, Oregon 97230. You can pay in person by cash, check, money order, VISA, MasterCard, American Express, Discover, or debit card.
Where does Rockwood water come from?
**Water provided by Rockwood Water PUD (District) is usually from the Bull Run Watershed, purchased from the City of Portland. At times, usually in the summer, the District will augment that supply with groundwater from the District’s wells.
Does Rockwood water have PFAS?
To ensure the quality of our water Rockwood regularly tests its water for contaminants. There has been no detection of PFAS in our groundwater sources. Additionally, there have been no PFAS found in any of the drinking water that we purchase from The City of Portland: portland.gov/water/PFAS.
Will Rockwood natural gas conduct a survey?
Please review the available payment options that will allow Rockwood Natural Gas will be conducting a mandated survey of current and potential gas customers relative to safety and knowledge of natural gas. The survey RWSG Board meeting will be at City Hall January 28, 2020 at 6:00pm