A Complete Guide to Paying Your Shelby Ridge Utility Bill Online

Paying your utility bill should be a quick and hassle-free process. Shelby Ridge Utility Systems makes it easy to pay online through their user-friendly website. Read on to learn everything you need to know about setting up an online account, payment options, and tips for avoiding late fees.

Overview of Shelby Ridge Utility Systems

Shelby Ridge Utility System provides wastewater collection and treatment services to around 4,000 customers in Shelby County, Alabama. They are owned and operated by SouthWest Water Company.

Some key facts about Shelby Ridge Utility Systems:

  • Provides sewer/wastewater services only, not water

  • Service area covers the Town of Chelsea

  • Acquired by SouthWest Water Company in 2018

  • Rates and services regulated by an agreement with the City of Chelsea

Why Pay Your Bill Online?

Paying online with Shelby Ridge Utility Systems provides the following benefits:

  • It’s fast – Make a payment in just a few minutes on the website.

  • Available 24/7 – Pay at your convenience, any time of day or night.

  • Saves money – Avoid late fees by paying on time.

  • Automatic payments – Set up recurring auto-pay from your bank account or credit card.

  • Paperless – Receive and view bills electronically to reduce waste.

  • Secure – Payment website uses encryption to protect your information.

  • Access account info – View past statements and payment history.

How to Set Up an Online Account

Follow these steps to get started with online bill pay:

  1. Go to the Shelby Ridge Utility Systems website at www.swwc.com/alabama/shelby-ridge.

  2. Click on “My Account” and then “Sign Up” to create a new profile.

  3. Enter your account number, email address, name, and create a password.

  4. Read and accept the terms of service.

  5. Complete your profile by adding your contact information.

  6. Under “Payment Info”, enter your credit/debit card or bank account info.

Once your profile is created, you can start making payments right away. You’ll also be able to view billing history, update account information, and sign up for paperless billing.

Payment Options

Shelby Ridge offers flexibility in how you pay your utility bill:

  • ** Automatic bank draft** – Set up recurring payments from your checking or savings account.

  • ** Credit/debit card** – Use your Visa, Mastercard, Discover or American Express.

  • One-time payments – Log in anytime to pay your current bill.

  • By phone – Call customer service at 205-733-1672.

  • By mail – Send check or money order to their office.

  • In person – Visit the office at 2086 A Valleydale Terrace, Birmingham, AL 35244.

When is Your Bill Due?

Shelby Ridge Utility bills are due on the 20th of each month.

Make sure to pay your bill on or before the due date to avoid late fees. Any bill paid after the 20th will be assessed a late fee.

Avoid Late Fees

Here are some tips to avoid getting hit with late fees on your utility bill:

  • Set up autopay – Set up automatic monthly payments from your bank account to pay on time.

  • Mark your calendar – Note the due date so it doesn’t sneak up on you.

  • Pay early – Submit payment a few days before the 20th as a cushion.

  • Go paperless – Opt for e-bills to get reminders and avoid mail delays.

  • Check your bill – Review statements closely for proper charges.

  • Notify if moving – Immediately update your address if relocating.

Shelby Ridge charges late fees as follows:

  • $5 fee if payment is 10 days past due
  • $10 fee if payment is 60 days past due
  • Sent to collections if 120 days past due

Avoid these unnecessary fees by paying on time every month!

Get Started with Online Bill Pay

Managing utility bills is a chore no one wants to deal with. The online payment system offered by Shelby Ridge makes it almost enjoyable! Sign up for an online profile today to view statements, make one-time payments, set up autopay, and more. Paying your bill is now a fast and painless process.

Shelby Ridge Utility Systems Bill Pay

What are your business hours?

Hours of Operation: Monday – Friday, 8:00 a.m. to 4:30 p.m. Central Time Closed most nationally recognized holidays
After Hours Service Emergencies: 205-987-8352 or Toll Free 800-844-8350 Our 24/7 answering service will take your information and contact a service technician.

If I put a stop payment on my check, why would you charge a NSF (non-sufficient funds) fee?

We are charged a fee by our bank regardless of the reason for the return of your payment. We also incur additional costs to research your account and make any necessary adjustments.

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How to get water turned on in Alabama?

Alabama customers can now request to start or stop service via our online customer portal. Alternately, you can contact our office and we would be happy to assist you.

How many customers does the Shelby Ridge water system serve?

The system, acquired by SouthWest Water in 2018, serves about 4,000 customers located within the Town of Chelsea area of Shelby County, Alabama Below, you can find information which is specific to customers of the Shelby Ridge system. How Can I Reach Customer Service? Please note we strive to address your inquiry as quickly as possible.

Does Shelby Ridge have a water meter?

The Shelby Ridge Utility System is a wastewater collection and treatment system. For issues with your water quality or water meter, please contact your water provider whose contact information can generally be found on your water bill. What Is A Secondary Water Lock-Out Valve?

How do I send a check to Shelby Ridge utility systems?

Customers of Shelby Ridge Utility Systems Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to: Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR). Payments will be posted to your account within one hour.

Which utility companies deduct bills automatically from my checking account?

Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps).

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