How to Pay Your Ecua Bill Online: A Step-by-Step Guide

Paying your utility bills on time is important to avoid late fees and service interruptions. For Emerald Coast Utilities Authority (ECUA) customers in Escambia County, Florida, paying your Ecua bill online is a quick and easy way to stay on top of your payments. In this comprehensive guide, we’ll walk through the process of setting up an online account with Ecua and making an online payment.

Overview of Ecua

Ecua provides water, wastewater, and solid waste services to over 180,000 customers in Escambia County. They offer residential and commercial service for water, sewer, garbage, recycling, and more.

As a utility provider, it’s critical for Ecua to receive customer payments on time each month Late or missed payments can result in penalties, interest charges, and even service disconnection Paying your Ecua bill online helps avoid these issues by ensuring your payment is received by the due date.

Benefits of Paying Your Ecua Bill Online

Paying online offers many advantages over paying by mail or in person:

  • Convenience Pay anytime anywhere using a computer smartphone, or tablet. No need to mail in checks or visit an office.

  • Payment tracking Get instant confirmation when your payment is made. Check your account anytime to view payment history

  • Auto-pay: Set up recurring payments from your bank account or credit card so you never miss a bill.

  • Paperless billing: Go green by opting out of mailed paper bills and accessing your statements electronically.

  • Reward programs: Some credit cards offer rewards points or cash back for paying bills online.

  • Avoid late fees: Online payments post instantly to your account, eliminating risk of late fees due to mail delays.

How to Set Up an Online Ecua Account

Follow these steps to establish an online account with Ecua:

  1. Go to and click on “Pay My Bill” at the top of the page.

  2. On the payment portal page, click “Pay My Bill Online” then select “New Users Sign Up Here”.

  3. Enter your 10-digit Ecua account number and the last name on your account. Click “Continue”.

  4. Choose a username, password, security question/answer, and email address. Agree to the terms and click “Submit”.

  5. You’ll receive a confirmation email. Click the link to verify your email and activate your account.

Once your online account is activated, you can start making payments immediately. You can also opt for paperless billing and set up recurring payments.

Step-By-Step Guide to Making an Online Payment

Follow these simple steps every time you need to pay your Ecua bill electronically:

  1. Go to and click on “Pay My Bill”.

  2. Log in with your Ecua online account username and password.

  3. Your account dashboard will display any outstanding balance. Click “Make Payment” to continue.

  4. Enter the payment amount and select a payment method:

    • Credit/debit card
    • Electronic check (ACH direct debit from bank account)
  5. Enter your payment method details and click “Continue”.

  6. Review the payment details and terms. Check the box to authorize payment and click “Submit Payment”.

  7. You’ll see a confirmation page with your payment reference number. An email confirmation will also be sent.

Your payment will post to your account immediately. You can log in anytime to view your up-to-date account balance and payment history.

Payment Methods and Fees

Ecua offers several payment methods with minimal fees:

  • Credit/debit card: Visa, Mastercard, Discover, American Express. $1.45 convenience fee.

  • Electronic check: Free for checking/savings accounts.

  • Cash: Pay in person at an Ecua office. No fee.

  • Money order: Mail-in only. No fee.

There are also options for recurring auto-pay and paperless billing to streamline your payments.

Getting Account Help and Support

If you have questions or need assistance with your online Ecua account, customer service reps are available:

  • Phone: Call 850-476-0480 Monday to Friday 8:30am – 5:00pm

  • Email: [email protected]

  • Online: Start a live chat session at

  • In person: Visit the Ecua office at 9255 Sturdevant St, Pensacola, FL 32514

The Ecua website also has extensive resources including an FAQ, account management guides, and self-service account tools.

Paying your Ecua utility bill online is the easiest and most reliable way to avoid late fees and service disruptions. Setting up an online account gives you access anytime, anywhere to review your balance, see past statements, make one-time or recurring payments, and manage notifications. Just follow the step-by-step instructions to get started paying your Ecua bill online today!

Pay Ecua Bill

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Where can I pay my ECUA bill in person?

ECUA Office: Pay your bill, apply for new service, transfer your service and make deposits in person at the ECUA Customer Service Office located in the Ellyson Industrial Park at 9255 Sturdevant St. Pensacola, FL 32514. Drive-thru service is available for your convenience.

How much is the water bill in Pensacola?

Minimum Monthly Charge
Usage Charge
$2.94 per thousand gallons

How do I make a payment on my Ecua Bill?

ECUA customers have the option of making a payment through KUBRA/EZ Pay via the internet or by phone. For a minimal charge by the third-party service provider ($1.45), this option allows for the convenience of making payments on an ECUA bill up to $500.00.

How much does Ecua cost?

For a minimal charge by the third-party service provider ($1.45), this option allows for the convenience of making payments on an ECUA bill up to $500.00. A one-time payment can be made by ACH, credit card or debit card with a Visa or Master Card logo.

What does Ecua do?

At ECUA, our goal is to promote the quality of life for residents of the Emerald Coast by pledging to adhere to environmentally responsible decision-making, committing to protecting the quality of our drinking water, and minimizing our consumption of natural resources, waste and activities that adversely impact our environment.

How do I contact Ecua?

Instead, contact this office by phone or in writing. As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when the water service is turned on.

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