Living in the Sunshine State is a dream come true for many people. With year-round sunny weather beautiful beaches, and no state income tax, it’s no wonder Florida is one of the most popular places to live in the United States. But like anywhere else paying your monthly bills is a fact of life. If you’re a resident of St Petersburg, Florida, here’s a guide on how to pay your city utility bill online, by phone, or in person.
Overview of St Petersburg Utility Services
The city of St Petersburg provides residents with a few key utility services, including:
- Water
- Reclaimed water
- Wastewater
- Trash and recycling
- Stormwater
These services are managed by the city’s Utility Accounts Division. On a monthly basis, residents receive a utility bill outlining the charges for that period.
The total depends on factors like your water consumption and the base service fees. The good news is, St Petersburg offers a few different options for paying your utility bill so you can choose the method that works best for your needs.
Pay Online
The most popular way to pay a utility bill in St Petersburg is online through the Click2Gov web portal. This allows you to securely pay your bill 24/7 without leaving home.
To get started, go to https://stpe-egov.aspgov.com/Click2GovCXP/index.html and either log into your existing account or set up a new user account if it’s your first time.
You’ll need to enter your utility account number, which can be found at the top of your paper bill. Once logged in you can make a one-time payment or set up recurring payments to be drafted from your bank account automatically each month.
The Click2Gov portal accepts Visa MasterCard, Discover, American Express or electronic checks. A small 2.45% convenience fee applies to credit/debit card payments. E-checks are free.
Pay by Phone
If you prefer to pay your St Petersburg utility bill over the phone, dial (727) 893-7341 and select option #1 for the automated payment system. Like with the website, you’ll need to enter your account number and card details to process the payment.
The phone line is open 24 hours a day, 7 days a week for your convenience. The same 2.45% fee applies to credit/debit card payments over the phone.
Pay by Mail
Paying by mail is easy since your utility bill comes with a return payment envelope. Just write a check or money order for the amount due, stick it in the envelope, and drop it in the mailbox. No fees apply when paying by mail.
The payment address is pre-printed on the return envelope, but if you’ve misplaced it, you can mail payments to:
City of St Petersburg
PO Box 33034
St Petersburg, FL 33733
Be sure to allow 5-7 business days for your mailed payment to reach the utility department and be applied to your account.
Pay in Person
For those who prefer to pay their bills in person, you can drop off a check or money order at one of the City of St Petersburg’s staffed payment locations:
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Municipal Services Center – 1 4th St N, St Petersburg, FL 33701
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Enoch Davis Center – 1111 18th Ave S, St Petersburg, FL 33705
Both locations are open Monday through Friday from 8:00am to 5:00pm, excluding holidays. Only cash, checks, or money orders are accepted at the payment drop boxes after hours – no credit/debit cards.
Payment Deadlines and Late Fees
Utility bills in St Petersburg are due 20 days after they are issued. If payment is not received on time, a late fee of $5 or 1.5% of the balance (whichever is greater) will be applied. The city’s utility department will also begin the collections process, which involves additional fees.
To avoid late fees, make sure to pay your bill by the due date printed on your statement. Setting up automatic recurring payments is the easiest way to never miss a payment deadline.
Payment Plans and Financial Assistance
If you’re struggling to pay your utility bill, St Petersburg offers a few options:
Payment Plans
Contact the Utility Customer Service Call Center at 727-893-7341 to set up a payment plan if you cannot pay the full amount due. They will work with you to establish an affordable payment schedule.
Renter Utility Relief Program
Provides financial assistance to eligible renters for overdue city and electric bills. Visit stpete.org/utilityrelief to learn more and apply.
211 Tampa Bay Cares
Dial 211 to speak with a community resource specialist who can refer you to programs that assist with utility bills, rent, food, and other basic needs. Or search their website at 211tampabay.org.
Reaching out early is key to getting back on track with your utility payments. St Petersburg offers resources to help residents through financial challenges.
Other Billing Information
Here are some other key facts about St Petersburg utility billing procedures:
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Bills are issued monthly and detail all of your utility charges for the period.
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Water meters are read by city staff – estimates may occasionally be used if the meter is inaccessible.
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Disputed bills can be reviewed by the Utility Billing Review Committee upon customer request.
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If a check is returned by your bank, there is a $25 to $40 return check fee applied to your account.
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Accounts are considered delinquent if not paid by the due date printed on the statement.
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Service may be disconnected if an overdue balance remains unpaid after termination notices are issued. Reconnection fees apply.
Sign Up for Paperless Billing
You can receive your utility bill electronically by signing up for paperless billing on the Click2Gov portal. Just check the box to enroll when you log into your account.
Going paperless helps the environment, keeps your personal information more secure, and gets your bill to you faster than waiting for it in the mail.
Conserve Water, Lower Your Bill
Using less water around your home is one of the best ways to reduce your utility costs in St Petersburg. Simple habits like turning off the faucet while brushing your teeth, taking shorter showers, watering your lawn efficiently, and promptly fixing leaks can lead to significant savings.
Be sure to take advantage of the city’s water conservation programs and rebates too. Visit the St Petersburg water services page to learn more ways to conserve.
211 Tampa Bay Cares
Find a directory of additional assistance by visiting 211tampabay.org or calling 211.
Conserving water use is a great way to save money on a utility bill. Find programs, rebates, and resources on the Water Conservation page.
Late Fees & Billing Information
Utility bill payments are considered late approximately 20 days after billing. A reminder notice is sent to the customer’s mailing address if payment is not received by the due date. Customers are provided with a return envelope to mail in their monthly utility bill payment. The top portion of the monthly bill has the payment mailing address pre-printed on the reverse side, which will appear through the window of the return envelope. If the return envelope is not available, mail payments to P.O. Box 33034, St. Petersburg, FL 33733
Note: A $2.00 convenience fee will be charged for all credit card and debit card transactions made online or by phone. Electronic Checks (eChecks) are accepted at no additional cost.
Residents that are having trouble paying their utility bill can call the Utility Customer Service Call Center at 727-893-7341 to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. to 5 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees.
Your utility bill could soon get more expensive in St. Pete
How do I pay a utility bill in Pinellas County?
Make automatic debit payments from your bank account by signing up for AutoPay. You can fill out the online application, submit it by mail or drop it off. You can also submit an electronic application on the Utilities Customer Portal. Pay in person at Pinellas County Utilities. Cash, check, or credit cards are accepted. Still have questions?
How do I pay my utility bill?
Residential utility services provided by the city include water, reclaimed water, trash and recycling collection, wastewater, and stormwater. Residents can manage their utilities account online or by calling 727-893-7341. Once enrolled, the utility bill will be automatically paid from the linked checking or savings account on the due date.
What services does St Pete offer?
Utility Services Current Utility Rates Manage Utilities Residential Trash & Recycling Stormwater Water Services Visitors About St. Pete Accessibility in St. Pete Arts & Culture African American Heritage Trail Art Districts International Relations Museums, Galleries and Theaters SHINE Mural Festival St. Pete Arts Alliance Opportunities for Artists
How do I start utility service?
To begin service, residents will need to provide their name, date of birth, social security number, phone number, and the property address where they would like to start service. To start City Services, call the Utility Customer Service Center at 727-893-7341, then choose option 0.