A Complete Guide to Paying Your Suburban Natural Gas Bill

Having reliable and affordable natural gas service is essential for any home. As a Suburban Natural Gas customer it’s important to understand your account and options to pay your bill smoothly each month. This guide will walk through everything you need to know about paying your Suburban Natural Gas bill.

Overview of Suburban Natural Gas

Homes and businesses in central Ohio can get natural gas from Suburban Natural Gas Company. They help people in Cygnet, Genoa Township, Lewis Center, Galena, Sunbury, Westerville, and Galena.

Since Suburban Natural Gas is a regulated utility, their rates are reviewed and approved by the Public Utilities Commission of Ohio. This helps ensure fair and reasonable pricing for customers.

When you receive gas service from Suburban Natural Gas each month, you will get a bill that must be paid by the due date to avoid late fees or service disruption Read on to learn about your different payment options

Payment Options from Suburban Natural Gas

Suburban Natural Gas offers their customers several convenient ways to pay gas bills

• Online
• Phone
• Mail
• In person
• Automatic payments

Below is more detail on utilizing each payment method:

Pay Online

The easiest way to pay your Suburban Natural Gas bill is online through their website:

• Visit sngco.com and click on “Pay Bill Online”
• Register your account online first if you haven’t already
• Enter your payment information and submit

Online payments can be made using Visa, Mastercard or Discover cards. Your card information is not stored and must be re-entered each time.

Pay by Phone

Call Suburban Natural Gas at 1-877-485-8223 to pay your bill over the phone. You’ll need to provide your account number and credit card (Visa, Mastercard or Discover).

Pay by Mail

If you prefer to mail in your payment, detach the payment stub from your bill and include it with your check or money order. Send your mailed payment to:

Suburban Natural Gas Company
5760 S Old State Rd
Lewis Center, OH 43035

Allow 3-5 business days for mailed payments to process to avoid late fees.

Pay in Person

Bring your payment to one of Suburban Natural Gas’ in-person payment locations:

• Lewis Center – 5760 S Old State Rd
• Cygnet – 211 Front Street

Cash, check, money order and credit/debit cards are accepted. You can also use the 24/7 drop box.

Automatic Payments

For easy bill pay, enroll in automatic payments through your checking account or credit card by submitting an authorization form to Suburban Natural Gas. This automatically pays your bill each month.

Manage Your Suburban Natural Gas Account Online

Register your account on the Suburban Natural Gas website to:

• Pay bills online 24/7
• View account balance
• Access billing and payment history
• Update account information
• Receive paperless billing

To register, you’ll need your account number, ZIP code, and most recent billed amount. This gives you convenient access to your account online.

Tips for Paying Your Bill on Time

• Pay early – Don’t wait until the due date, which risks late fees if delayed
• Enroll in autopay – Set it and forget it for on-time payment
• Mark your calendar – Schedule bill pay reminders
• Go paperless – Reduce clutter and view bills electronically
• Review billing alerts – Monitor usage and charges

What to Do if You Cannot Pay on Time

If you are ever unable to pay your full Suburban Natural Gas bill by the due date, quickly contact customer service to discuss payment plan options and avoid service interruption.

Extended due dates or installment plans may be available for those facing temporary financial hardship. Act fast as penalties apply once your account becomes delinquent.

Prioritize keeping your gas on, then work with Suburban Natural Gas on a payment solution that works for your situation. Do not let a past due bill become a crisis.

Contact Suburban Natural Gas for Payment Support

Suburban Natural Gas has courteous customer service representatives available to help with any billing or payment questions:

• Call 1-877-485-8223
• Visit a local office in Lewis Center or Cygnet
• Email [email protected]

Get answers about charges on your bill, using payment options, setting up recurring payments, payment arrangements if unable to pay, and much more.

Other Key Billing Topics

• Budget billing – Pay a fixed amount each month to avoid seasonal spikes
• Moving – Provide advance notice to smoothly close or transfer service
• Service protection – Avoid disconnection with enrolled protection plans
• Bill disputes – Initiate a formal dispute if you disagree with charges
• Service rates – Understand current, PUCO-approved rates

As a Suburban Natural Gas customer, reliable service starts with paying your bill on time each month. Use this guide to understand your payment options and account management resources. Pay online, by phone, in person or by mail – multiple methods offer convenience and flexibility. Take control of your account for smooth billing each month.