Living in the scenic mountain town of Waynesville, NC provides residents with stunning natural beauty and small town charm. But with the perks of residing here comes the responsibility of paying your monthly utility bills to the Town of Waynesville for services like water, sewer, sanitation, and electricity.
In this comprehensive guide we’ll walk through everything you need to know about paying your Waynesville utility bills on time and keeping your accounts in good standing.
Overview of Waynesville Utility Services
The Town of Waynesville provides the following utility services to residents and businesses:
- Drinking water and sewer through the Public Services Department
- Waste and recycling collection through contracted services
- Electric service through Waynesville Electric
Rates are reasonable and keeping current on payments is important Utilizing the online payment system makes paying easy
Sign Up for an Online Account
The easiest way to pay your Waynesville utility bills is through an online account on the Munis Self Service portal. Visit waynesville.munisselfservice.com and have your account number ready to sign up.
Benefits of the online system include:
- View statements and balance
- Make one-time payments
- Set up recurring auto-pay
- Access payment history
- Receive paperless billing
I recommend signing up to make monthly payments stress-free.
Understand the Utility Bill
When you receive your utility bill from the Town of Waynesville, it will contain your account number, balance details, due date, amount due and payment remittance information.
Usage and rates determine the total charges for services like water, electric, sewer, garbage pickup and more. Rates vary but are reasonable. Check your bill carefully each month.
Payment Options
The Town of Waynesville offers several ways to pay your utility bills:
- Online through your account or one-time guest payment
- By phone via automated system or speaking with a representative
- Mail sent to the utility billing address with check or money order
- In person at Town Hall during business hours
- Drop box located outside Town Hall
I prefer setting up automatic monthly payments through my online account for convenience. Choose the option that works best for your needs.
Payment Due Dates
Utility bills have set due dates each month, typically around the 10th-15th. The exact due date will be printed on your statement.
Payments received after the due date will incur late fees. I recommend paying a few days early online to ensure on-time payment and avoid penalties.
Avoid Service Disruptions
If utility bills are left unpaid for long enough, services like water and power could be disconnected. Make paying your Waynesville utilities on time a priority to prevent disruptions.
Disconnections only happen Monday through Thursday. Reconnection fees also apply for restored service after a shut off. Avoid the headaches by paying bills on time.
Payment Assistance Programs
For qualified applicants facing financial hardships, Waynesville offers programs like Round Up and Project Share to provide utility payment assistance.
Contact Town Hall if you are struggling to pay utilities and need information on programs to help avoid service interruptions.
Moving? Update Your Account
If you are moving within or away from Waynesville, be sure to update your utility account information. This ensures you receive accurate final bills and the new resident can start service.
Contact utility billing services to update your account for an address change. Providing this information helps wrap up your account smoothly.
Doing Better for You
The City offers a variety of convenient payment options for our residents.
We understand that the day to day of life can be hectic and overwhelming. Here at the City, we feel that the more options you have, the easier and less worrisome taking care of routine bill pay can be. Simply choose the option that best suits your needs.
Online Bill PaymentTo pay your bill online, simply click the red “Pay Your Bill Now” button. Please Note: We recommend that you make your payment a few days before your due date to ensure your payment posts in time to avoid penalities. |
If you have received a disconnect notice, please keep in mind that your online payment will not post to your account until the next business day. Your payment must be posted to your account two (2) days prior to the cut off date on your notice to avoid service disconnection and applicable fees being applied.
Also, if your service has been disconnected for non-payment DO NOT MAKE YOUR PAYMENT ONLINE. Please contact the Utility Department to make your payment. Online payments may not post to your account for 2-3 days.
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US Postal Service Tried and true, you can always mail your payment into the City. Please be sure to include the bottom portion of your utility bill, or note the account number on your check or money order. You can mail your payments to the address provided below. Please note that your payment will be posted to your account the day it is received. We do not back post to the day it was mailed. Give your payment plenty of time to reach us to avoid any late fees. |
Automatic Bank Draft
The simplest and most worry free option is our automatic withdrawal system. Once you sign up for the ACH payment program, the City takes care of everything else for you.
You will continue to receive your bill by email around the 24th of each month and your payment will be deducted from your account the 15th of the following month. If the 15th falls on a weekend, the amount of your bill will be deducted from your account on the following Monday. If you did not sign up for the Automatic Withdrawal Program when you started your service, no worries! You can still sign up by clicking the button below:
City Hall Drop BoxYou may pay your bill in person at our office address by utilizing City Halls drop box. We accept cash, check, or money orders. You can use the drop box to avoid longer wait times. Please note that Mondays, Fridays and the first day after a holiday are normally very busy. |
A Day Out in Waynesville NC – Our Home Town!
FAQ
What is the phone number for the Town of Waynesville?
Who is the electric provider in Waynesville, NC?
Is Waynesville, NC a town or city?
How do I pay my vehicle tax in Waynesville?
For information on your property’s assessed value, late penalties, or exemptions please contact Haywood County Tax Assessor’s office at 828-452-6734. The Town of Waynesville does not issue or process vehicle taxes. Payments can be made by Credit/Debit card online. The following fees apply to online payments:
Do I have to pay taxes in Waynesville?
All residents that live within the Town of Waynesville city limits, own property, or own a business inside city limits are required to pay taxes. Tax bills are sent to the property owner as of January 1st of the tax year. If you have sold the real property assessed to you, please notify the new owner of any unpaid taxes.
When are property taxes billed in Waynesville?
The Town of Waynesville real estate and personal property taxes are billed annually in September and due the first week of January. Tax amounts are based on Haywood County’s value assessment of the property and calculated using the tax rate as it is established by the Town Manager, Board of Alderman, and Tax Collector.
Does the town of Waynesville assess property or maintain property records?
The Town does not assess properties or maintain property records. For information on your property’s assessed value, late penalties, or exemptions please contact Haywood County Tax Assessor’s office at 828-452-6734. The Town of Waynesville does not issue or process vehicle taxes. Payments can be made by Credit/Debit card online.