How to Pay Your National Grid Bill in Upstate New York

Having options for taking care of your monthly National Grid electric and gas utility bills is key. This guide will walk through the various ways Upstate NY customers can pay National Grid bills online, by phone, by mail or in person locally.

Overview of National Grid Bill Payment Choices

National Grid aims to make bill payment as quick and easy as possible. Upstate NY residential and business customers can pay National Grid bills using:

  • The online account portal
  • The automated pay-by-phone system
  • By mail with a check or money order
  • At authorized walk-in payment locations
  • Enroll in AutoPay bank account withdrawals

The online account and pay-by-phone offer 24/7 access. Mailed payments take longer to process but don’t require an account. In-person payments allow you to pay with cash.

Pay National Grid Bill Online

The fastest way to pay your National Grid bill is through your online account portal Simply login at www,nationalgriduscom and select “Pay Bill” under Your Account,

Online Payment Steps:

  1. Login to your account at

  2. Under Your Account, choose Pay Bill

  3. Select your amount due or enter a different payment amount

  4. Enter your payment info and submit.

Online payments process instantly, avoiding mail delays. You can use a checking/savings account or different credit/debit cards. Enroll in AutoPay to have payments automatically drafted monthly.

Pay National Grid Bill by Phone

To pay your National Grid bill over the phone, dial 1-800-642-4272. Have your 10-digit account number ready.

Pay-by-Phone Steps:

  1. Call 1-800-642-4272.

  2. Select your state and account type.

  3. Enter your 10-digit account number.

  4. Follow prompts to choose your payment amount and method.

  5. Provide payment details and submit payment.

Once you finish the automated prompts, your payment will quickly process.

Paying Your National Grid Bill by Mail

To pay your monthly National Grid bill by mail, send your payment coupon and check or money order to:

National Grid
PO Box 11742
Newark, NJ 07101-4742

Write your 10-digit account number on your check. Allow 7-10 days for mailed payments to post to your account. Pay attention to your due date to avoid late fees.

Pay National Grid Bill In-Person

You can pay your National Grid bill in cash at a local authorized payment location. Find pay stations like Walmart, 7-Eleven, CVS, and more near you. Bring your paper bill or know your account number. In-person payments credit your account right away.

Benefits of Paying Online or By Phone

Paying your National Grid electric and gas bills online or by phone offers many perks:

  • It’s fast – Payments process immediately, avoiding mail and in-person wait times.

  • Convenient access – Pay anytime 24/7 without visiting a payment center.

  • Payment proof – Get instant payment confirmation when paying online.

  • Avoid late fees – Online and phone payments post quicker than mailed payments.

  • Payment history – Your online account stores payment details for records.

  • Card rewards – Earn points, cash back, or miles by paying with a rewards credit card.

  • Environmentally friendly – Save paper by going paperless and avoiding mailed checks.

Potential Drawbacks to Consider

While convenient, a couple minor drawbacks exist with online and phone National Grid bill payments:

  • Account security – Take steps to keep your online account login and payment info secure.

  • Technical issues – The website or pay-by-phone system could be temporarily unavailable.

  • Card fees – A small service fee applies to credit/debit card payments to offset transaction costs.

  • No cash payments – Online and phone payments can’t accept cash like in-person payments can.

Overall, the ease and instant processing of paying your National Grid bill electronically outweighs the downsides for most customers.

Other National Grid Bill Payment Options

Along with online, phone, mail, and in-person payments, National Grid offers:

  • AutoPay – Set up automatic monthly bank account withdrawals around your due date.

  • Budget Billing – Pay an even monthly amount based on your usage to help with budgeting.

  • Payment Arrangements – Get an extension on a past due balance by setting up a payment plan.

  • Financial Assistance – Those facing financial hardship may qualify for bill help programs.

No matter how you prefer to pay your utility bill, National Grid has a solution. Pay the most convenient way for you while avoiding late fees.

Get National Grid Bill Payment Support

If you need help with National Grid bill payment options, managing your account, or financial assistance resources, contact customer support:

  • Call 1-800-642-4272 anytime 24 hours a day, 7 days a week.

  • Live chat via your online account during business hours.

  • Email [email protected].

  • Direct message @nationalgridus on Twitter.

Facing financial hardship and worried about paying your bill on time? Talk to a National Grid agent right away about potential bill extensions, budget billing enrollment, and financial assistance before your account becomes past due.

With National Grid’s multiple payment choices, responsive customer service, and online account access, taking care of your monthly electric and natural gas bill is simple and stress-free. Pay bills your way whether it’s online, by phone, by mail, automatic payments, or local pay stations. Smart account management starts with picking the most convenient payment option for you.

Upstate Ny National Grid Bill Pay

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National Grid offers bill breakdown amid increased home utility costs


What is the phone number for National Grid Upstate NY?

Gas Emergencies
1-800-892-2345 or 911 24-Hour Assistance
Report an Outage
1-800-867-5222 24-Hour Assistance

Where can I pay my energy bill in upstate New York?

A complete list of National Grid phone numbers for customers in Upstate New York. National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home. Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments.

How do I pay my energy bill at National Grid?

National Grid offers many easy ways to pay your energy bills, including at no-fee cash locations near your home. Pay by mail, over the phone, or receive and pay your bill online through paperless billing and automatic payments. We are here to help you weather any storm. Stay safe year-round with our safety tips for storms and extreme weather.

Does National Grid cover upstate New York?

National Grid supplies three separate forms: one for upstate New York, one for downstate New York and one for New England. Read through the form and make sure National Grid will actually cover your claim.

How do I register for National Grid?

New to National Grid? Register for online access to your account and use our portal to view your bill, set up automatic payments, receive a personalized Energy Savings Plan, and more. Registering takes just five minutes and turns time into savings.

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