Water And Power Los Angeles Bill Pay: A Guide to Paying Your LADWP Bill

The Los Angeles Department of Water and Power (LADWP) provides water and electricity to over 4 million customers across Los Angeles Paying your LADWP bill on time each month is important to avoid any service interruptions LADWP offers various convenient payment options to make paying your water and power bill quick and easy,

Understanding Your LADWP Bill

LADWP provides both water and electricity services to Los Angeles residents and businesses You’ll receive a single monthly bill from LADWP covering charges for both water and electric service

Your bill amount will vary based on factors like your usage and current LADWP rates. Rates can change periodically, so check for rate updates on the LADWP website or your monthly bill.

Some key charges on your LADWP bill include:

  • Water service fees
  • Electricity usage fees
  • Taxes and surcharges
  • Service establishment fees
  • Late payment fees (if applicable)

Review your monthly bill closely to understand all the charges and ensure accuracy. Estimating your bill ahead of time can also help you budget and avoid surprises.

When is My LADWP Bill Due?

LADWP bills residential customers monthly, while business accounts are billed bi-monthly. Your bill will note the due date, which is typically 20-25 days after the bill was issued.

If you don’t pay your bill by the due date, a 10% late fee will be added to your next bill. Failure to pay your bill after multiple late notices can result in service disconnection.

So be sure to pay your LADWP bill in full each month by the due date printed on your statement to avoid fees. Mark your calendar with the due date each month as a reminder.

Ways to Pay Your LADWP Bill

LADWP offers flexible options to pay your bill in a way that’s convenient for you:

Pay Online

The easiest way to pay is through the LADWP online customer portal. You can make secure one-time payments or set up automatic monthly payments from your bank account or credit card.

To pay online, first create an online account on the LADWP website. Then you can log in anytime to view your balance and make payments.

Pay by Phone

Call 1-877-MYPAYDWP (1-877-697-2939) to make payments over the phone using your checking account or credit card, 24/7. Have your account number ready when you call.

Pay by Mail

Mail your payment stub and check or money order to:

PO Box 30808
Los Angeles, CA 90030-0808

Write your account number on your check for faster processing. Allow 5-7 days for mailed payments.

Pay in Person

Visit an LADWP customer service center in-person to pay by cash, check, money order, or credit card. Centers are open Monday-Friday, 9am-5pm. Call ahead or check the LADWP website for locations.

Pay at an Authorized Payment Station

LADWP has over 200 authorized payment stations across Los Angeles where you can pay your bill in person. Look for the LADWP logo to identify authorized pay stations.

Payment Assistance for Qualified Customers

If you’re having trouble paying your LADWP bill, you may qualify for bill discounts, payment extensions, or flexible payment plans:

  • Low-income discounts – Offers reduced rates for qualifying low-income customers

  • Medical Baseline allowance – Provides additional electricity allotment for those with medical needs

  • Payment extensions – Short extensions to your due date if you need more time to pay

  • Payment plans – Arrange installment plans to pay your balance over 6-12 months

Check the LADWP website or call the customer support line to learn more about assistance programs you may qualify for. Act quickly if you anticipate difficulty paying your bill to avoid disconnection.

Going Paperless with E-Bills

Enrolling in paperless billing can make paying your bill more convenient while helping the environment. With E-bills, you’ll receive an email notification when your bill is ready to view and pay online.

To enroll, first create an online account, then go to your profile and select the paperless billing option. Make sure to keep your email address up-to-date to continue receiving E-bill notifications.

Avoid Late Fees with Automatic Payments

Forget late fees forever by enrolling in automatic monthly payments. This convenient option automatically debits your bill from your bank account or credit card each month.

To enroll, log into your LADWP online account and complete the setup under “My Payment Methods”. Automatic payments give you peace of mind knowing your bill is always paid on time.

Get Account Alerts by Text or Email

LADWP offers both email and text alerts to notify you about your account activity, due dates, outages, and other important updates. Account alerts can help you stay on top of your account and avoid surprises.

After creating your online account, visit your Profile page to opt into receiving text, email, or voice call alerts from LADWP.

Reviewing Your Account History

Your LADWP online account makes it easy to monitor your account history and usage trends over time. Under Billing & Usage, you can view past statements going back 24 months to compare or track changes.

Reviewing your usage history can help identify ways to lower your bill, like adjusting thermostat settings or upgrading appliances. You may also spot billing errors to have corrected.

Getting Support from LADWP

If you have any questions or issues related to your LADWP account or bill, don’t hesitate to contact customer support:

  • Call 1-800-DIAL-DWP (1-800-342-5397)

  • Start a live chat at ladwp.com

  • Email [email protected]

  • Visit an LADWP customer service center

LADWP representatives are available to help explain your bill, set up payment plans, update your account, and more.

Paying your monthly LADWP bill doesn’t have to be a chore. With convenient online options, assistance programs, and helpful customer service, you can easily stay on top of your water and power payments as a Los Angeles resident or business owner.

Water And Power Los Angeles Bill Pay

Low Income Home Energy Assistance Program (LIHEAP)

Helps eligible income-qualified households to manage and meet their immediate home heating and/or cooling needs.

Featured Programs and Rebates

Monthly billing is here! Level Pay is a new, convenient monthly bill payment option that helps you budget for your LADWP bill and pay off past due amounts.

Take advantage of LADWP’s most popular water conservation program.

The EZ-SAVE Program helps income-qualified customers save on their LADWP bills.

A key element of LADWP’s renewable energy program is the development of local solar, particularly customer based programs that tap into the city’s abundant sunshine and provide residents and businesses with the ability to generate their own power.

Understanding Your Bill

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