How to Pay Your Water Bill in Wayne, New Jersey

Paying your water bill is an essential responsibility for all residents and businesses that receive water services in Wayne, New Jersey. The Wayne Township Division of Water, part of the Town Department of Public Works, provides water to around 55,000 residents in the area. While paying your water bill may seem straightforward, there are a few tips and options to be aware of to make sure it gets done correctly and on time every month.

Understanding Your Wayne Water Bill

Your water bill in Wayne comes from the Division of Revenue Collection with offices located at 475 Valley Road. Bills are typically sent out monthly and are based on your water usage with rates updated annually by the township. Usage is measured by your water meter, which the Division of Water and Sewer maintains for all properties.

There are separate rates for water and sewer services As of 2022, the water rate was $379 per 1,000 gallons used. The sewer rate was $7.01 per 1,000 gallons. Your bill also includes a service charge based on your meter size. For a typical 5/8” residential meter this is $10.50 for water and $24 for sewer.

When to Pay Your Bill

Water bills in Wayne are due about 25 days after they are issued. The due date will be printed clearly on your bill. If your payment is not received by the due date a penalty of 1.5% per month will be added to the balance. This is 18% annually so it’s important to pay on time to avoid these extra fees.

If you signup for auto-pay or e-billing through the township’s online portal, you can have payments taken out automatically on the due date each month. This ensures you never miss a payment.

Ways to Pay Your Wayne Water Bill

The Township of Wayne offers several payment options to choose from:

• Online – You can pay online through the township’s online portal by logging into your account. Online payments can be made by credit card, debit card or e-check.
• By phone – Call the Division of Revenue Collection at 973-694-1800 and select option 3 to make a payment by credit/debit card over the phone.
• Mail – Send your payment by check or money order using the return envelope provided with your bill. Allow 7-10 days for mailed payments.
• In person – Take your payment to the Division of Revenue Collection offices at 475 Valley Road. They accept cash, check, money order and credit/debit.
• Drop box – A secure payment drop box is located out front of the Revenue Collection offices. Use this to drop off check or money order payments after hours.

Setting Up an Online Account

The easiest way to manage paying your Wayne water bill is to setup an online account through the township website. With an online account you can:

• View your current and past water usage and bills
• Make a one-time payment
• Signup for auto-pay to have payments taken out automatically
• Go paperless by opting for e-bills instead of mailed paper bills

To create an account visit https://waynetownship.com and click on “Online Services” then “New User Registration.” You’ll need your account number and an email address to signup.

Financial Assistance Options

If you are having trouble paying your water bill in Wayne, there are resources that may be able to help:

• Payment plans – You can set up a payment plan with the Revenue Collection office if you cannot pay the full balance due. This allows you to make partial payments over time.
• LIHEAP – This federally funded program provides grants to help lower income households pay utility bills, including water service. Apply through your county social services office.
• Hardship extensions – The township can provide a 25 day hardship grace period for delinquent payments if you demonstrate financial difficulty.

Reaching out as soon as possible is important if you anticipate having trouble paying your bill. The township can only assist if they are informed before your account becomes delinquent. Resources are also limited, so apply early.

Avoiding Shutoff for Non-Payment

If your water bill in Wayne becomes severely delinquent, the township may shut off your water service. To avoid this occurring:

• Contact Revenue Collection immediately if you receive a shutoff notice to discuss payment options
• If approved for a payment plan, make the agreed upon payments by the scheduled dates
• If you qualify for assistance programs like LIHEAP, provide documentation right away
• Request a hardship extension giving you 25 extra days if you are awaiting income or assistance

As long as you actively communicate and make some effort to address the unpaid balance, the township will work with you to keep your water on. But action must be taken before the shutoff date to stop disconnection of service.

Paying your water bill may not be the most exciting task, but it is important. Following these tips will help Wayne, New Jersey residents keep their water service flowing. Reach out to the township utility departments if you ever have questions or concerns about your water account or bill. They are available to assist customers manage this essential responsibility.