How to Pay Your Wilson County Water Bill

Paying your monthly water bill to Wilson County Water is easy when you know all the available payment options Read on to learn the quickest and most convenient ways to pay your Wilson County water bill each month

Payment Options Overview

Wilson County Water offers customers multiple ways to pay each monthly bill:

• Pay online through the county’s website
• Pay by phone using the county’s automated payment system
• Pay in-person at the Wilson County Water office
• Mail in a payment by check
• Set up auto-draft payments from a bank account

Detailed instructions for each payment method are provided below. Choose the option that works best based on your needs and preferences!.

Paying Online

For many people, paying their Wilson County Water bill online is the fastest and easiest way to do it.

To pay online, go to the Wilson County website and click on the “Pay Water Bill” link. This will direct you to the county’s online payment portal.

You will need to enter your 10-digit Wilson County Water account number and the amount you owe on the payment website. Your account number can be found printed on your monthly paper bill.

Once you enter the account details, you can choose to make a one-time payment or set up recurring payments. For recurring payments, your bill will automatically be paid each month on the due date.

Online payments can be made by debit card, credit card or e-check. Visa, Mastercard and Discover are accepted. A convenience fee of $1.00 is charged for online payments.

After entering your payment info complete the process by clicking the “Submit Payment” button. You’ll receive an email confirmation with your payment details.

Paying by Phone

Wilson County Water also offers an automated phone payment system. To pay by phone, dial (252) 399-2845. The system is available 24/7.

When prompted, enter your 10-digit account number and the payment amount due. You can then choose to make a one-time payment or set up recurring payments.

The phone system accepts Visa, Mastercard, Discover or electronic check. A convenience fee of $1.95 is charged per phone transaction.

After entering your payment info, your transaction will be processed automatically. You’ll receive a confirmation number at the end of the call.

Paying In-Person

For those who prefer to pay their bills in-person, you can stop by the Wilson County Water office during business hours:

Wilson County Water
125 Nash St E
Wilson, NC 27893

Office hours are Monday – Friday, 8:30 am – 5:00 pm.

When paying in-person, you’ll need to bring your current water bill which shows the amount due. Cash, check, money order or credit/debit cards are accepted.

A drop box is also available outside the Wilson County Water office for after-hours bill payment drop off. Do not deposit cash in the drop box.

Paying by Mail

If you want to mail in your payment, you can send a check or money order payable to:

Wilson County Water
PO Box 1686
Wilson, NC 27894-1686

Please include your 10-digit account number on the check or money order. Allow 5-7 business days for mailed payments to reach the water department and be applied to your account.

To avoid late fees, make sure to mail your payment several days before the due date listed on your bill. Late payments will incur fees.

Auto-Draft Payments

For the most convenient hands-off payment option, sign up for auto-draft payments. This automatically withdraws your water bill from your checking or savings account each month.

To start auto-draft payments, print and complete the auto-draft form available on the Wilson County Water website. Mail the filled out form along with a voided check to the address on the form.

Once your form is processed, your monthly bill amount will be drafted from your bank account on the due date. You’ll still receive a monthly bill for your records. Auto-draft prevents you from ever missing a payment!

Due Dates and Late Fees

Water bills in Wilson County are issued monthly and are typically due around the 10th of each month. The exact due date is printed on your bill.

If your payment is received after the due date, you will incur the following late fees:

• 1% late fee assessed at 30 days past due
• Additional $5 late fee assessed at 60 days past due
• Service subject to disconnection at 90 days past due

Avoid late fees and potential service disruption by paying your water bill early or enrolling in auto-draft payments.

Account Balance and Payment History

If you ever need to check your current account balance or view previous payments made, you have a few options:

• Log into the online payment portal using your account number
• Call the Wilson County Water automated phone system
• Visit the water department office during business hours

Checking your balance periodically is a smart way to stay on top of your water bill and confirm payments you’ve made.

Update Account Information

If you need to update any of your account details such as mailing address, phone number or email, contact the Wilson County Water office directly.

You can call (252) 399-2845 or visit the office in-person on Nash St E in Wilson. Promptly update any account changes to avoid delays in receiving your monthly bill or payment confirmations.

Payment Assistance Programs

If you are struggling financially and unable to pay your monthly water bill in Wilson County, payment assistance may be available:

• CareAssist – Helps pay water bills for qualifying disabled or elderly residents. Call (252) 206-4000.

• Salvation Army – May provide one-time payment assistance for water bills. Call (252) 237-5551.

• Social Services – Contact the Department of Social Services at (252) 206-4000 to ask about possible payment help for water bills.

Reach out to these organizations right away if you are experiencing hardship paying your Wilson County water bill each month.

Water Service Disconnections

If your water bill remains unpaid for multiple months, Wilson County Water has the right to disconnect your service. This avoids excessive unpaid water usage.

Disconnections only happen after multiple late notices and attempts to collect payment. If you anticipate having trouble paying your bill, call Wilson County Water immediately to set up a payment plan and avoid shut off.

There is a $50 disconnection fee and $50 reconnection fee if your service is physically disconnected for non-payment. Avoid these fees by keeping your water account in good standing.

Budget Billing Program

To make your water bills more predictable each month, consider enrolling in Wilson County’s Budget Billing program.

This program averages your usage over the past 12 months and charges a fixed “budget” amount each month instead of fluctuating bills. At the end of 12 months, your account is reconciled based on actual usage.

Budget Billing prevents huge seasonal spikes in your summer water bills. Call the water department at (252) 399-2845 to sign up.

New Service and Deposits

If you’re moving to a new home in Wilson County and need to set up new water service, call the water department or visit the office on Nash St. E.

You’ll need to provide your name, new service address, requested start date and contact information. A $75 deposit is required to activate service at a new location.

Make sure to transfer or close your existing service 2-3 days before your move. Provide the water department your forwarding address for your final bill.

Reliable Water Service

Having a reliable water source at your home or business is extremely important. Paying your Wilson County water bill promptly each month ensures uninterrupted service you can count on.

Avoid the headaches of late fees, shut offs and collections by paying on time and utilizing the convenient online and phone payment options. Keep your water flowing by staying current with your bills!