Paying your water bill is an essential part of being a resident in the Town of Boone. While you can’t opt out of paying, you can choose how you pay your bill to make the process fast, easy, and convenient. In this comprehensive guide, we’ll walk through everything you need to know about paying your Town of Boone water bill online.
An Overview of the Town of Boone’s Water Utility Services
Nearly 14,000 people use the water and sewer services that the Town of Boone offers. The Town’s Public Utilities Department operates and maintains an extensive water system, including:
- 125 miles of water distribution pipes
- 7 water storage tanks
- 9 water booster pump stations
- Ricky L. Miller Water Treatment Facility
Clean drinking water is supplied from Winkler’s Creek and the South Fork of the New River At the treatment facility, the water is treated before being distributed via underground pipes to homes and businesses
The Public Utilities Department is also responsible for reading water meters, repairing leaks, installing new water services, and replacing old pipes.
When You’ll Receive Your Town of Boone Water Bill
The Town of Boone Utility Billing Department sends out water bills every month.
Your bill is mailed to you around the 25th of each month It covers the previous month’s water usage
For example, you would receive your January water bill around January 25th. This bill would be for your water usage in December.
Bills are due by the 10th of each month. So your January bill would need to be paid by February 10th to avoid late fees.
Ways You Can Pay Your Town of Boone Water Bill
The Town of Boone offers several payment options to provide convenience and flexibility:
Pay Online
The easiest way for most customers to pay their water bill is online through the Town’s website. You can pay by credit card or electronic check.
To get started, first create an online account on the Town’s website. You’ll need your account number and an access code, which can be found on your monthly bill.
Once your account is created, you can log in anytime to view your balance and make a payment.
Online payments are fast, secure, and posted to your account immediately. You can also opt for paperless billing and receive an email notification when your bill is ready to view and pay online.
Pay by Phone
Call the Town’s automated payment system at 833-915-0163 to pay your water bill over the phone. You’ll need to provide your account number and the amount you owe.
Phone payments can be made by credit card or electronic check. There is no fee for using this automated system.
Pay by Mail
Mail your payment to:
Town of Boone Utility Billing
P.O. Box 192
Boone, NC 28607
Be sure to include your payment stub from your water bill to ensure proper crediting to your account. Allow 5-7 business days for your mailed payment to be received and processed.
Pay in Person
You can pay your water bill in person at the Utility Billing Department located on the ground floor of Town Hall (581 W. King Street).
Cash, checks, money orders, and credit cards are accepted for in-person payments.
Pay via Bank Draft
If you want your water bill payment automatically deducted from your bank account each month, you can sign up for bank draft payments.
Complete the Authorization to Initialize Bank Draft form and submit it to the Utility Billing Department.
Bank drafts occur on the 10th of each month and help avoid late fees.
Emergency Payment Arrangements
If you’re unable to pay your bill in full, contact the Utility Billing Department before the due date to set up a payment plan.
You may qualify for extended payment arrangements in cases of financial hardship or emergency. The Town aims to provide assistance while still collecting balances due.
What To Do if You Have an Unusually High Bill
If your water usage seems excessively high, it likely indicates a leak somewhere in your plumbing system. Common sources include:
- Leaking toilet tanks
- Dripping faucets
- Underground pipe leaks
- Leaks at the main water shutoff
First, contact the Utility Billing Department to have them check the meter read and rule out any billing errors.
If the read is accurate, you’ll need to investigate leaks on your side of the meter. The Town can help pinpoint the potential leak location.
Once the leak is repaired, the Town may provide a billing adjustment for the excess usage. Act quickly, as the policy limits the number of adjustments provided.
Avoid Late Fees and Service Disruption
Water bills become past due if not paid by the 10th of each month. A 10% late penalty is applied to the outstanding balance.
If the bill remains unpaid, a final termination notice will be sent around the 25th. To avoid service interruption, payment must be received by the termination date provided.
Reconnection fees apply if your water is shut off for nonpayment. Save yourself the headaches and extra costs by paying on time each month.
Setting Up Service at a New Home or Business
Whether you’re moving to Boone or opening a new business, starting water service is easy:
- Complete the Application for Water and Sewer Service.
- Pay a deposit, which is based on your property’s meter size.
- Complete any required plumbing inspections.
- Provide access to the property’s water meter.
It takes approximately 3 business days to establish service once approved. Contact the Utility Billing Department if you have any questions about starting service.
Closing Your Water Account Upon Move Out
Contact the Utility Billing Department a few days before you move out of your property in Boone. Provide them with your move out date.
You will be billed a prorated amount for your final partial month of service. Expect your final bill within 2 weeks of your closing date.
Given the billing cycles, you may receive 1-2 additional bills as final meter reads are processed. Any overpayment will be promptly refunded by check.
Leaving the water running upon move out can lead to a costly final bill. Be sure all faucets are turned off before you go.
Finding Additional Answers to Your Water Bill Questions
Hopefully this guide provided a comprehensive overview of paying your Town of Boone water bill online and managing your water account.
If you have any other questions, check the Utility Billing webpage or Public Utilities webpage for additional information.
You can also contact the Utility Billing Department directly:
Utility Billing Department
Town of Boone
PO Drawer 192
Boone, NC 28607
Phone: 828-268-6220
Fax: 828-268-6224
The friendly and knowledgeable staff is available to assist customers in person, over the phone, or via email. They can answer any questions you may have about your water service, billing, payments, or account.
Paying your water bill doesn’t have to be a chore. By automating payments and going paperless, you can make it a quick and easy process each month. Use this guide as a helpful resource to manage your Town of Boone water account responsibly.
New Construction? Remodeling? Learn More Below!
If you are in the process of a new construction, or are remodeling your existing building, please see the forms below:
Needing to pay your water and sewer bill? Needing to set up water and sewer service? Visit our Utility Billing webpage to learn more!
-
Public Utilities
Physical Address 321 E King St Boone, NC 28607 321 E King St Boone NC 28607 Directions Phone: (828) 268-6250 Emergency Phone: (828) 268-6250 Directory
Town of Boone can’t pay bills after ousted mayor closes bank accounts
FAQ
Where does Boone, NC get their water?
How do I pay my water bill in Carson City NV?
Does the town of Boone provide water and sewer service?
The Town of Boone provides water and sewer service to residents and businesses within the Boone town limits. All information on how to pay your bill, questions about water use, and more can be found here. The Town of Boone provides water and sewer service to all residents and businesses within the Boone town limits.
Who is responsible for water & sewer billing in Boone?
The Town of Boone’s Utility Billing Operation is in charge of all water and sewer billing.
What is the Boone Water Department?
The Boone Water Department or Water Utility is a government agency or private company that operates a public water system, which provides potable tap water directly to residential, commercial, industrial, and institutional customers in Boone, NC.
How do I pay my Boone County tax bill?
Click here for a list of bank locations. Bring your entire bill if you want it stamped to show proof of payment. By mail: Send your check with the payment stub to the Boone County Treasurer at the address above. Your payment must be postmarked on or before the due date.