How to Pay Your City of Dumas Utility Bill Online, by Phone or In Person

Living in the city of Dumas, Texas comes with the responsibility of paying monthly bills for water, sewer, sanitation and other municipal services The City of Dumas offers residents and businesses multiple options for paying utility bills conveniently and on time In this comprehensive guide, we’ll provide an overview of City of Dumas utility accounts and then outline the various payment methods available.

About City of Dumas Utility Billing

The City of Dumas provides water sewer sanitation/recycling, and landfill services to around 15,000 residents across Moore County, Texas. Utility accounts are set up for each property that receives one or more of these city services.

Utility bills are issued monthly and include charges for the prior month’s usage and services. Payment is due by the 10th of each month to avoid late fees. Accounts can be registered online to view balance details and payment history.

Let’s explore the various ways Dumas utility customers can pay their monthly bills.

Paying Your Dumas Utility Bill Online

The easiest and most convenient way for most people to pay their City of Dumas utility bill is online. The city offers an online payment system through their website with the following features

  • Account registration: Make sure you have safe online access to your utility account so you can check your balance, see a history of payments, and more.

  • One-time payments – Make quick, one-off bill payments by credit/debit card without registration.

  • Scheduled payments – Registered users can set up automatic recurring monthly payments.

  • View billing history – See your balance and payment history over time when registered.

  • Paperless billing – Go green by opting out of mailed paper bills.

  • Account management – Update account info, notify of move-outs, etc through your online account.

The online payment system is available 24/7 for convenient access. Payments process instantly when paid by credit/debit card or e-check. Registering your account provides the most benefit, but one-time guest payments can also be made.

Paying Your Dumas Utility Bill by Phone

For those who prefer to pay their City of Dumas utility bill over the phone, automated payment options are available 24/7 by calling:


You will need to have your account number handy. Like online payments, phone payments process immediately when paid by credit/debit card.

The main advantage of phone payment is the convenience for those who don’t have computer access or don’t feel comfortable paying online. Downsides are the lack of account management features compared to the online system.

Paying in Person at the Utility Billing Office

The City of Dumas Utility Billing office is located at:

124 W 6th Street
Dumas, TX 79029

Office hours are Monday through Friday from 8:30 am to 5:00 pm. You can pay your utility bill in person with cash, check, money order or credit/debit card. The front desk can also assist with account management needs like starting/stopping service, billing questions, payment arrangements, etc.

Going to the utility billing office allows you to pay with cash and get face-to-face customer service. However, the limited hours make it less convenient than online or phone payments for many. Expect wait times during peak hours.

Paying at Self-Service Kiosks 24/7

For those who prefer to pay in person but need the flexibility of odd hours, the City of Dumas offers self-service payment kiosks accessible 24/7. Kiosks are located outside city offices including:

  • City Hall – 124 E. 2nd Street
  • Utility Billing Office – 124 W. 6th Street
  • Police Department – 222 W. 2nd Street

The kiosks accept credit/debit payments only using your account number. They allow bill payment at any time of day while avoiding wait times during business hours. However, kiosks do not offer account management features beyond taking payments.

Payment Assistance Programs

For utility customers facing financial hardships, the City of Dumas offers programs including:

  • Payment arrangements – Set up a payment plan for past due balances

  • Payment extensions – Request a due date extension if needed

  • Leak adjustment – Adjust bill for qualifying water leaks

  • Low-income assistance – Potential discounts for qualifying households

Contact the utility billing office to learn more about bill pay assistance if needed. Keeping municipal services active is important.

Key Benefits of Paying Your Dumas Utility Bill

As we’ve outlined, the City of Dumas provides flexible options for residents and businesses to pay their monthly utility bills:

  • Pay instantly online 24/7 through the payment portal

  • Make quick phone payments using the automated system

  • Visit the utility billing office during business hours

  • Use after-hours kiosks to pay in person when convenient

  • Receive account management features when registering online

  • Explore payment assistance programs if facing hardships

Paying your municipal utility bill not only avoids late fees, but ensures uninterrupted water, sewer, garbage collection, and other vital city services. Reach out to the utility billing department with any account questions.

City Of Dumas Utility Bill Pay


Residents can make a credit card or debit card payment through NexBillPay. You can make an immediate payment, schedule a payment or set up Auto-Pay and not have to worry about making a payment for each bill.

Pay or View your Account Balance Online

Click one of the below bill payment links. You will go to our payment processors website where you can register and make your payment or view your balance. Future payments are just 3 easy steps. You will receive an email confirmation or text based on your preferences for each payment.

Utility Bill Explained

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