Simplifying Bill Payments for East Point Residents: A Guide to City of East Point Bill Pay

Paying bills can be a tedious task, especially when you have multiple bills coming from different providers each month. However, the City of East Point offers a convenient online bill pay system that enables residents to view and pay their city bills all in one place. In this comprehensive guide, we’ll walk through everything you need to know about using City of East Point Bill Pay.

Overview of City of East Point Bill Pay

The City of East Point Bill Pay system allows residents to pay their utility bills, property taxes, citations, and other fees online through a secure portal. This includes charges for services like electricity, water, sewer, garbage collection, etc. Some key things to know:

  • Managed by BS&A Software and integrated with the city’s utility billing system
  • Available 24/7 so you can pay anytime
  • Variety of payment options like credit/debit card, electronic check, PayPal, etc.
  • Create an account to store payment info and view billing history
  • Schedule automatic payments for convenience
  • Receive email receipts and confirmations

Paying through City of East Point Bill Pay is easy, fast, and secure. It eliminates the need to mail payments or visit City Hall. Read on to learn how to get started!

Creating an Account on City of East Point Bill Pay

Before you can pay your East Point bills online, you’ll first need to create an account on the City of East Point Bill Pay portal. Here are step-by-step instructions:

  1. Go to

  2. Click “Sign In” in the top right corner,

  3. On the next page, click “Register” under the “New users” section.

  4. Enter your email address and create a password. Agree to the terms of use.

  5. Check your email for a validation link and click it to complete registration.

Once your account is created, you can start paying bills immediately. You’ll also be able to store payment methods view history, and more.

Paying Your East Point Utility Bill

Let’s walk through how to pay your East Point utility bill, including charges for electricity, water, sewer, sanitation services, etc. Follow these steps:

  1. Log into your City of East Point Bill Pay account.

  2. Click “Utility Billing Payments” from the menu.

  3. Select your search method:

    • Account number
    • Name
    • Address
    • Phone number
  4. Enter the required info and click “Search”. Your account balance will display.

  5. Verify the amount due and enter payment details:

    • Payment method
    • Payment amount
    • Payment process date
  6. Review everything carefully and click “Continue” to finish paying your utility bill.

That’s it! The payment will process instantly and you’ll receive an email confirmation. Paying your utility bill online is so much quicker than mailing a check or visiting City Hall.

Paying East Point Property Taxes Online

In addition to utilities, you can pay your East Point property taxes conveniently through the City of East Point Bill Pay system. Just follow these simple steps:

  1. Log into your account at

  2. Select “Property Tax Payments” from the menu.

  3. Choose your search method:

    • Parcel number
    • Property address
  4. Enter the parcel number or address. Your property tax balance will display.

  5. Verify the amount due and enter your payment details.

  6. Double check everything and click “Continue” to pay your property taxes!

Paying online means no more waiting in long lines or hunting for a stamp when your tax bill is due. The payment posts to your account instantly.

Paying Citations and Other Fees

Along with utility bills and property tax, you can use City of East Point Bill Pay to take care of any other fees owed to the city. This includes traffic citations, false alarm fees, business licenses, building permits, and more.

To pay a citation or other fee online:

  1. Log into your account.

  2. Choose “Other Payments” from the menu.

  3. Select the type of fee you need to pay.

  4. Enter your reference number or other required details.

  5. Enter your payment info, verify everything is correct, and click “Continue” to finish the payment.

Scheduling Recurring Automatic Payments

Tired of remembering to log in and pay your bills every month? You can set up automatic bill payments through your City of East Point Bill Pay account for ultimate convenience.

Here’s how to schedule recurring automatic payments:

  1. Log into your account and access the bill you want to automate.

  2. Click on “Scheduled Payments” in the left menu.

  3. Click the “Add New Automatic Payment” button.

  4. Fill in the payment details like amount, frequency, etc.

  5. Verify everything looks right and click “Finish” to schedule the automatic payment.

Now your bills will be paid automatically each month! Just make sure you have enough money in your chosen payment account. You can log in anytime to edit or cancel scheduled payments.

Benefits of Paying Online with City of East Point Bill Pay

Using the City of East Point Bill Pay system provides many practical benefits:

  • Convenience: Pay 24/7 instead of visiting City Hall during business hours

  • Speed: Payments process instantly so your account stays current

  • Security: Secure website and payment encryption for safety

  • Accessibility: Pay on any device like desktop, smartphone, tablet, etc.

  • Organization: Store payment methods and view billing history in one place

  • Control: Schedule automatic payments or pay one-time as needed

  • Proof of Payment: Get instant email confirmations and receipts

  • Cost Savings: Avoid late fees, stamps, envelopes, gas costs, etc.

  • Environmental: Reduces paper waste and carbon emissions

Clearly, transitioning to online bill pay offers many practical perks for East Point residents and the city itself.

Troubleshooting City of East Point Bill Pay

While the online bill pay system is designed to be user-friendly, you may occasionally run into an issue. Here are some troubleshooting tips:

  • Can’t log in? Reset your password or contact BS&A support.

  • Balance seems wrong? Compare to your paper bill and contact the city with any discrepancies.

  • Payment won’t process? Verify your payment method has sufficient funds.

  • Automatic payment not working? Double check your scheduled payment settings.

  • Other issues? Try clearing browser cookies/cache or contact BS&A support.

The City of East Point and BS&A Software aim to make the bill pay process smooth. Don’t hesitate to reach out for assistance getting issues resolved promptly.

Contacting City of East Point Bill Pay Support

If you have any trouble with the City of East Point Bill Pay system, there are a few ways to get help:

  • Call BS&A Software support at 1-800-488-BSA1. Support agents can assist with technical issues.

  • Email support requests to BS&A support staff at [email protected].

  • Contact the City of East Point Customer Care department at (404) 270-7010 or [email protected] for account and billing questions.

  • Visit the East Point City Hall at 2757 East Point Street to speak with staff in person.

The support team is happy to provide prompt, friendly assistance if any problems arise. Don’t hesitate to reach out by phone, email, or in person.

While the system is designed to be user-friendly, the City of East Point and BS&A Software provide helpful customer support if any issues arise. Overall, switching to online payments through City of East Point Bill Pay makes managing your city bills and budget much simpler!

City Of East Point Bill Pay

East Point’s New Online Bill Pay Instructions


How much is East Point Power?

City of East Point
City of Elberton
City of Ellaville
City of Fairburn

How do I pay my East Point bill online?

Step by Step instructions can be found at Click on the Customer Care Tab. To make phone payments, call 404-270-7010. For questions, email [email protected] Here are step by step instructions to accessing the City of East Point’s new online bill pay system through BS&A and Invoice Cloud.

Does East Point accept tax payments?

The City of East Point Customer Care Drive-Thru will accept payments for the current (2022) taxes only. All delinquent taxes and questions will be handled inside the Customer Care building with a tax representative, or an appointment can be scheduled by calling 404-270-7084. There is a 3.5% charge for paying your taxes with a credit card.

When can I make a payment for access East Point?

Payments: All payments must be made by close of business (Monday – Friday) no later than 4:00 PM to avoid interruption of service. The City of East Point has partnered with SeeClickFix to develop the ‘Access East Point’ app which is a 311 citizen request and work management tool for local government.

Does East Point have a budget?

The City of East Point is required by the City Charter to develop an annual budget. City’s Finance Department is responsible for developing the annual budget, which requires approval from the Mayor’s Council in order to be adopted. For your convenience, City’s most recent budget documents, as listed below, are available for public viewing:

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