How to Pay Your City of Laredo Utility Bill Online, by Phone, Mail or In-Person

Living in Laredo comes with the responsibility of paying monthly bills for water, sewer, garbage collection and other city services. The City of Laredo Utilities Department offers various ways to pay your utility bill so you can choose the method that works best for you. Read on to learn how Laredo residents can easily pay utility bills online, by phone by mail or in-person.

Pay Online

The fastest and most convenient way to pay your Laredo utility bill is online through the city’s Click2Gov payment portal. With online bill pay you can securely pay from home in just minutes any time of day or night.

One-Time Guest Payment

You can make guest online payments at Click2Gov for quick, one-time payments without having to sign up for an account. To log in as a guest, all you have to do is enter your 10-digit account number and exact service address.

You’ll be able to make a credit, debit or e-check payment immediately. Just be aware there is a $2.75 convenience fee applied to guest online payments.

Register for an Account

To avoid convenience fees and gain access to account management features Laredo utility customers can register for a free Click2Gov account.

With an online account you can:

  • Store payment methods for easy repeat use
  • View real-time account balances
  • Access up to 24 months of statement history
  • Go paperless with e-bills instead of mailed paper bills
  • Set up automatic recurring payments
  • Receive bill reminders by text or email
  • Update personal and account information

Registering takes just minutes with your account number, email address and service address. Start paying your utility bill online today!

Pay by Phone

In addition to Click2Gov online payments, Laredo offers a simple pay-by-phone option for quick bill payment.

Call 956-721-2032 anytime 24/7 and have your 10-digit account number ready. You can make a payment immediately using your credit, debit or check card.

A $2.75 convenience fee applies to phone payments. But it’s a fast and easy way to pay if you don’t have computer access or prefer talking to an automated system.

Pay by Mail

To pay your Laredo utility bill through the mail, detach the payment stub from your paper bill and write your 10-digit account number on your check or money order. Send your mailed payment to:

City of Laredo

P.O. Box 6548

Laredo, TX 78042

Be sure to mail your payment at least 7 business days before the due date to ensure on-time delivery and avoid late fees. Mailed payments can take over a week to process.

Pay In-Person

You can also pay your City of Laredo utility bill in-person at:

City Hall Annex

1102 Bob Bullock Loop

Laredo, TX 78043

In-person payments are accepted Monday through Friday from 8 a.m. to 5 p.m. You can pay with cash, check or credit/debit card when paying at the utility billing office.

Pay at a Kiosk

For 24/7 payment access, Laredo has four self-service bill payment kiosks located around the city:

  • City Hall, 1110 Houston St
  • City Hall Annex, 1102 Bob Bullock Loop
  • Municipal Court, 4610 Maher Ave
  • Fire Station #8, 616 E Del Mar Blvd

Kiosks accept utility payments by credit/debit card, cash or check. No change is given for cash so bring exact payment. There is a $2.75 convenience fee for credit/debit card kiosk payments.

Enroll in AutoPay

For the ultimate bill payment convenience, enroll in the City of Laredo’s AutoPay program. This free service automatically debits your utility payment each month on the due date directly from your bank account.

To sign up, complete the AutoPay enrollment form and provide a voided check. You’ll avoid late fees, save time and have one less bill to manage manually. Your account will be on autopilot!

Get Billing Help

If you need assistance with paying your utility bill in Laredo, you can:

  • Call the billing office at 956-727-6402
  • Email [email protected]
  • Visit the office at 1102 Bob Bullock Loop

Help is available for starting service, closing an account, updating your information, understanding your bill, comparing payment options and more. Just reach out for personalized assistance!

Payment Troubleshooting

If you are unable to pay your utility bill, Laredo offers payment plans, bill extensions and financial assistance programs based on eligibility.

Contact the billing office as soon as possible if you anticipate difficulty making a payment on time. Proactive communication can prevent service disruption.

For fast utility emergency service, call 956-727-6400 anytime 24/7. Emergency crews are ready to respond to water or sewer issues that pose immediate public health or safety threats.

City Of Laredo Utilities Bill Pay

How to Pay Your Bill

You can pay your water utility bill different ways. We offer an Affordability Assistance Program for certain qualifying customers. We also offer electronic notifications in addition to hard copies of your statement. You can opt-in by registering your email address with our Customer Service team at City Hall Annex.

City Of Laredo Utilities Bill Pay

City Of Laredo Utilities Bill Pay

You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information. A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Note that payments are posted the following business day.

City Of Laredo Utilities Bill Pay

Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express.) A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Remember to have your account number ready. For other inquiries, call our customer service team at 956-727-6402.

City Of Laredo Utilities Bill Pay

The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.

City Of Laredo Utilities Bill Pay

Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.

City Of Laredo Utilities Bill Pay

Pay by Bank Draft

The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review. Click here to sign up.

City Of Laredo Utilities Bill Pay

City of Laredo Utilities – Click2gov walk through!


How to pay city of Laredo water bill?

Pay by Phone Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express.) A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023).

How to connect water in Laredo?

If you would like to establish new service due to the construction of a new building or addition to an existing building and you need to connect to our water and wastewater lines, call our Billing Division at (956) 727-6402.

How much is the water bill in Laredo, TX?

5/8″ & 3/4″ METERS
up to 2,000 gallons
up to 2,000 gallons
next 2,000 gallons
next 2,000 gallons
next 6,000 gallons
next 6,000 gallons
next 10,000 gallons
next 10,000 gallons

What county is Laredo, Texas in?

Webb County
Laredo CCD, Webb County, Texas is a city, town, place equivalent, and township located in Webb County, Texas.

Where can I pay a utility bill in Laredo Texas?

Pay Utility Bill · Rate Our Service · Trade Tag – AVI Login. City Hall. 1110 Houston Street. Laredo , Texas 78040. (956) 791-7300. City Hall – Annex.

What is the purpose of the city of Laredo Utilities Department?

It is the mission of the City of Laredo Utilities Department to provide the community with continuous, superior water and wastewater services. The City of Laredo Utilities Department provides water and sanitary sewer services within city limits and its extraterritorial jurisdictions.

Does the city of Laredo have water and sewer services?

Welcome to the City of Laredo and thank you for your interest in establishing water, sewer, and garbage services within city limits locations. Here are the requirements for new utility service

How do I pay my Laredo water bill?

Discover more about Laredo’s water and how you can help. Access your account on click2gov’s website. Pay your bill, see your latest statement, read the details of your bill, etc. Cease the Grease is our project to reduce grease in our sewer systems. Learn more about how to get rid of grease properly. Utility bills can be confusing.

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