A Comprehensive Guide to Paying Your Water Bill in Lawrenceville, GA

Paying your monthly water bill is an essential responsibility for all residents and businesses in Lawrenceville, GA. As the county seat of Gwinnett County, Lawrenceville provides water services to over 30,000 residents across nearly 16 square miles. This guide will walk you through everything you need to know about paying your Lawrenceville water bill, from payment options and due dates to avoiding late fees.

Overview of Lawrenceville Water Billing

The City of Lawrenceville Utilities Department handles water billing and payments for the city Water bills are issued monthly and are typically due 21 days after the statement date If your due date falls on a weekend or holiday, it will be extended to the next business day.

Lawrenceville offers both residential and commercial water accounts Residential bills are issued monthly and commercial accounts can be billed monthly or bi-monthly depending on usage Current water rates start at $7.15 for the first 3,000 gallons used by residential customers.

Water meters are read around the 15th of each month and bills are then issued within 5 business days. Your monthly bill reflects all water usage since the previous meter reading. Lawrenceville Utility customer service can be reached at 678-407-6675 if you ever have billing questions.

Convenient Ways to Pay Your Lawrenceville Water Bill

Lawrenceville offers numerous payment options to provide maximum convenience:

  • Online: Use the Customer Self Service online portal to pay with a credit or debit card or an electronic check.

  • By phone: Use the automated phone system at 678-407-6675 to pay with a credit or debit card.

  • Bank draft: Set up your bill to be taken out of your bank account every month.

  • By mail – Mail a check or money order to City of Lawrenceville Utilities, PO Box 2200, Lawrenceville, GA 30046.

  • In person – Pay by cash, check or card at Lawrenceville City Hall during business hours.

  • Drop box – The drive-thru drop box can be used to leave bill payments after hours.

  • Third-party bill pay – Use your bank or third-party bill pay service to send payments.

Whichever method you choose, payments may take 1-3 business days to process, so pay early to avoid late fees.

Pay Online Through Lawrenceville’s Customer Portal

Paying your water bill through the Lawrenceville Customer Self Service portal is the most convenient option for many residents. To pay online, first create an account on the portal website using your customer ID and account number from your water bill.

Once logged in, you can view your balance, make a one-time payment, or set up recurring auto-payments. The portal accepts Visa, MasterCard, American Express and Discover credit/debit cards. You’ll receive an email confirmation after paying online.

The portal also allows you to:

  • View billing history
  • Update account information
  • Go paperless
  • Request move-in/move-out service
  • And more!

Online payments are fast, easy and can be made 24/7. Just be sure to log in and process your payment 1-3 days before your due date.

Paying by Phone with Automated System

In addition to online payments, Lawrenceville offers an automated phone payment system at 678-407-6675. To use this system to pay your water bill:

  • Call 678-407-6675

  • Select option 3 for utility payments

  • Enter your 10-digit account number

  • Follow prompts to enter payment info

  • Payments can be made using Visa, Mastercard, American Express or Discover cards

  • A confirmation number will be provided upon payment

The automated phone payment system is available 24 hours a day, 7 days a week for your convenience. Payments are typically posted to your account within 1 business day.

Paying by Mail, Drop Box or In Person

If you prefer to pay your bill via check or cash, you can use any of the following payment methods:

  • Mail: Send a check or money order payable to City of Lawrenceville Utilities to PO Box 2200, Lawrenceville, GA 30046. Allow 7-10 days for delivery.

  • Drop box: Place your payment in the 24/7 drive-thru drop box at Lawrenceville City Hall.

  • In person: Bring your payment to City Hall at 70 S Clayton St during normal business hours.

If paying by mail or drop box, include your remittance stub to ensure quick payment processing. Payments made using mail, drop box or in person take approximately 3 business days to post to your account, so allow enough lead time before your due date.

Avoid Late Fees and Disconnection

Water bills in Lawrenceville are due 21 days after the statement date printed on your bill. A late fee of 10% is applied to any unpaid balance remaining after the due date.

If a bill remains unpaid for 60+ days after the due date, your water service may be disconnected. A $60 disconnection notice fee and $65 reconnection fee will also be charged. Service is only restored once the full past due balance is paid.

To avoid penalties, make sure to pay your Lawrenceville water bill in full no later than the due date. Processing times vary by payment method, so pay at least a few days early to be safe. And reach out to customer service immediately if you anticipate difficulty paying on time.

Payment Assistance Options in Lawrenceville

If you are struggling to pay your water bill, Lawrenceville offers payment assistance programs:

  • Nonprofit assistance – Local nonprofits like the Lawrenceville Response Center provide financial aid for utility bills through grants or loans.

  • Payment arrangements – Contact customer service to set up a payment plan that spreads payments out over several months.

  • Account audit – Request an audit for possibly incorrect bills due to leaks, meter issues, etc. Past due balances may be adjusted or waived if billing errors are found.

  • Conservation tips – Receive recommendations on reducing water usage to lower monthly bills.

Don’t let an overdue bill spiral. Call customer service at 678-407-6675 as soon as you anticipate difficulty paying your water bill. Help is available.

Manage Your Lawrenceville Water Account Online

In addition to making payments, Lawrenceville’s Customer Self Service online portal allows you to:

  • View billing history and usage
  • Sign up for paperless e-bills
  • Update contact information
  • Set up automatic payments
  • Request turn-on/turn-off of service
  • Link multiple accounts
  • And more!

Managing your water account online is quick, convenient and environmentally friendly. Be sure to register and utilize all the portal’s capabilities to monitor your water usage and billing details.

Moving Your Lawrenceville Water Service

If you are moving within Lawrenceville, you must contact the Utilities Department to transfer or stop service. This prevents continued billing at your old address.

To transfer service, submit a new service request via the online portal up to 14 days before your move. The $60 activation fee will apply to transfer utility service in Lawrenceville.

To stop service, submit a disconnect request through the portal or by phone/email at least 3 days before your move out date. Provide a forwarding address for your final bill. Until an account is officially closed, you remain responsible for additional usage and fees.

Moving your Lawrenceville water service is easy with the online portal. Just remember to notify the Utilities Department of any address changes to avoid erroneous billing.

Key Contacts for Lawrenceville Water Bill Payments

For additional information on paying your Lawrenceville water bill, contact:

The friendly and knowledgeable Lawrenceville Utilities staff can answer any questions about your account, due dates, payment options or water rates. Don’t hesitate to reach out for billing help or service requests.

Paying your monthly water bill ensures continued access to this vital resource we often take for granted. Following the payment guidelines and utilizing the convenient online portal will keep your Lawrenceville water account in good standing. Reach out to customer service with any billing questions or for payment help if needed.

City Of Lawrenceville Water Bill Pay

Pay Water Bill Online

Register for Paperless Billing: Registering for paperless billing is fast and easy. You will receive your bill details directly to your email inbox each month and can pay from your computer or your phone.

Use the login to the left to enter your online account and pay your water bill.

By registering for a free account with our online services, you can:

  • Pay your bill
  • Set up automatic payments
  • Sign up for paperless billing
  • Stop or transfer service
  • Update personal information
  • View up to 18 months of billing history

All you need to sign up is your account number and meter number. Both can be found on your water bill.

By registering and selecting “Log In” you are agreeing to the Department of Water Resources Security Policy.

Please visit Customer Care for more information about the following:

  • Account questions
  • Current rates and an estimated bill calculator
  • Commercial accounts
  • Frequently asked questions and tips

For any other account related assistance, you can also reach Customer Care via email at [email protected], by phone at 678.376.6800, or in person. Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays). Our automated phone system is also available 24/7 to process payments.

We connect service Monday through Friday 8:00am to 5:00pm and can schedule up to 14 days in advance. We do not offer same day service for new service requests. Please allow up to 2 business days to complete.

The non-refundable activation fee is $60 for residential accounts. This includes transfer of service in which one account is closed and a new account is opened. A security deposit is required for all commercial accounts, and we also offer landlord agreements .

We do not connect on standard holidays, weekends, or after normal business hours. We can schedule connections by calendar date only. Because the routes our technicians observe are set out each morning based on the previous days orders, we cannot set hourly schedules.

  • If you are an existing customer, log in to your account on the side of this page to start service.
  • If you are a new customer, use our Start Service Online Form to begin.

Cancellation: To cancel a start service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests via email as they can take up to 2 business days to be processed.

Pay Water and Sewer bills online


How do I pay my Gwinnett water bill by phone?

Just call 678.376. 6800 from 8:00am to 5:00pm Monday through Friday (excluding holidays). Please allow up to 3 business days for mailing and processing time. You can conveniently pay your Gwinnett County water bill at thousands of Western Union Quick Collect locations nationwide!

How do I contact Gwinnett h20 customer service?

In-person payments will still be accepted at Gwinnett Water Resources’ main office, located at 684 Winder Highway in Lawrenceville. You can also pay online or over the phone at 678.376. 6800.

What changes have been made to Lawrenceville utilities billing & payment solutions?

Lawrenceville Utilities has implemented new billing and payment solutions for our customers. There are a number of improvements requested by customers that will be immediately noticeable. The updates include: Ability to request e-mail bills.

What is the city of Lawrenceville customer self service portal?

The City of Lawrenceville Customer Self Service portal offers a new and easy way to view customer and account information! With CSS, you can Sign up for automatic payments. Update, view, and modify with a click of a button with Customer Self Service. Exciting Changes to Your Utility Billing are Here!

How do I access my Lawrenceville utility account details?

View your account details with the Lawrenceville Utilities Customer Self Service Portal. Complete this form to apply for utility services for residential properties.

What services does Lawrenceville utilities provide?

Lawrenceville Utilities provides commercial and residential Electric Service, Natural Gas, Water Resources and Sanitation Services within the City of Lawrenceville and in some areas outside of Lawrenceville, depending on the utility. Before you start digging, take the necessary safety precautions.

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