How to Pay Your Bill with Emerald Coast Utility Authority

Paying your utility bill with Emerald Coast Utility Authority (ECUA) in Escambia County, Florida is easy and convenient with several options available. As a customer of ECUA you have access to online bill pay pay by phone, pay by mail, pay in person, and even set up automatic payments. In this article, I’ll walk through the step-by-step process for each payment method and provide tips to make paying your ECUA bill stress-free.

Online Bill Pay

The quickest and most convenient way to pay your ECUA bill is online through their website, To get started

1. Go to https://ecua.fl.gov/my-bill

2. Click on “Pay Online”

3. Enter your ECUA account number and the last name on the account

4. Choose whether you want to make a one-time payment or set up recurring payments

5. Choose how you want to pay. You can use a credit or debit card or pay directly from your bank account.

6. Enter your payment information and submit

Paying online is fast, secure, and you can even opt-in to receive emailed ECUA bills and reminders going forward. I recommend setting up an online account even if you plan to pay by other methods, so you can easily access your balance and payment history when needed.

Pay by Phone

If you prefer to speak to a customer service rep, ECUA offers a pay by phone option.

To pay your bill over the phone:

1. Call ECUA Customer Service at 850-476-0480

2. When prompted, select the option to pay your bill

3. Have your ECUA account number ready to provide

4. Let the agent know you would like to make a payment over the phone

5. Provide your payment details – you can pay with a bank account, credit card or debit card

6. Make note of the confirmation number for your records

Paying by phone is easy and only takes a few minutes. Just be sure to call during ECUA’s normal business hours of Monday to Friday, 8:30am to 5pm.

Pay by Mail

For customers who prefer to pay their bills by check or money order via mail, here are the steps:

1. Write your check or obtain a money order payable to ECUA

2. Include your ECUA account number and the billing stub from your latest bill in the envelope

3. Mail your payment to:

   ECUA
   P.O. Box 18870
   Pensacola, FL 32523-8870

4. Allow 7-10 business days for your mailed payment to process and avoid late fees

Mailing your payment is straightforward – just don’t forget the billing stub from your ECUA statement to credit your account properly. Paying by mail also requires factoring in mailing and processing time.

Pay in Person

For those who want to pay in person, ECUA offers several options:

ECUA Office

• Located at 9255 Sturdevant St, Pensacola, FL 32514

• Monday to Friday, 8:30am to 5pm

• Accepts check, money order, cash, credit/debit as payment

• Can also start/stop service and handle new customer needs

Drive-Thru Kiosk

• Also located at the ECUA office address above

• Drive up and conveniently pay by check or money order

• Use the after hours drop box to leave check/money order payments

Hancock Whitney Bank

• Make payments at any full service branch in Escambia or Santa Rosa counties

• Must present current ECUA bill for tellers to accept payment

• Accepts check, cash or money order (no debit/credit cards)

Paying in person gives you the benefit of immediate payment processing and speaking with customer service for any account needs.

Pre-Authorized Automatic Payments

For ultimate convenience, ECUA offers a Pre-Authorized Checking (PAC) program to deduct your bill directly from your bank account each month.

To enroll in automatic payments:

1. Download the PAC authorization form from ecua.fl.gov/my-bill

2. Complete the form and attach a voided check

3. Mail everything to ECUA at their PO Box or drop off at the office

4. Payments will start being deducted from your account automatically after 2 billing cycles

5. Your monthly bill will still be sent to you for record keeping

With automatic payments, you don’t have to think about your ECUA bill each month – it’s paid on time without any hassle.

Budget Billing Plan

For consistent bill amounts each month, ECUA offers a Budget Billing Plan for residential customers. This plan takes your prior 12 months average and divides it into even monthly payments. To qualify:

• Must have 12 months of service history at your location

• No late/missed payments in last 12 months

• Account balance paid in full before starting

The budget amount is reviewed and can be adjusted before the settlement month of October. Any extra amounts owed or credits are reconciled at that time.

Budget Billing prevents unpredictable spikes in your utility bills. Just make sure to pay the set monthly amount on time.

Payment Tips & Troubleshooting

• Always include your ECUA account number on mailed payments

• Don’t send cash through the mail – pay in person

• Avoid late fees by paying a few days early

• Contact ECUA customer support if your payment isn’t processing properly

• Set up text/email alerts to get notifications when your bill is ready

• Review billing statements closely for any discrepancies

• Keep payment receipts and confirmation numbers for reference

• If moving, update your address at least 15 days before your final bill

Paying your ECUA bill doesn’t have to be a hassle each month. Choose the payment method that works for your needs and leverage available tools like automatic payments or budget billing to make the process even easier. Follow these tips and you’ll have your utility payment managed in no time.